title: Internal affairs: communicating during a tragedy.
abstract: In the event of a tragedy, a company should have separate crisis communications plans for the media, the families of any deceased, those who are injured and their families, and the workforce as a whole. We hope sharing our experience will help others plan for the crises that can occur in our industry. We all have operational plans for addressing the tragedies of others. What we learned at Southwest is that it's equally important to have crisis communications plans to address those tragedies that hit much closer to home.
authors.affiliation: Southwest Ambulance, Mesa, AZ, USA. jweiss@swambulance.com
authors.forename: Josh
authors.initials: J
authors.lastname: Weiss
authors.forename: Gary
authors.initials: G
authors.lastname: August
mesh_terms: D000063:Accidents, Traffic / Q000401:mortality*; D000552:Ambulances; D001130:Arizona; D003142:Communication; D004632:Emergency Medical Services / Q000458:organization & administration*; D004634:Emergency Medical Technicians; D006801:Humans; D019982:Organizational Case Studies