Employing a teaching module improves patient satisfaction in facial rejuvenation.
OBJECTIVE
The purpose of this study was to determine whether a teaching module for facial rejuvenation improved patient satisfaction and enhanced practice growth in a cosmetic surgery office. An educational module was designed to review soft-tissue anatomy and physiology, treatment options, and outcomes.


METHODS
During the initial office consultation, the module was utilized in group A (50 patients) but not in group B (50 patients). Satisfaction surveys were taken from all patients following the consultation. Patients from both groups who scheduled procedures were surveyed following completion of treatment.


RESULTS
The surveys indicated a statistically significant higher level of satisfaction with the consultation, a better understanding of treatment options, and a greater percentage of treatment scheduling in group A patients (P < 0.05). Furthermore, patients in group A who underwent treatment indicated greater satisfaction with treatment outcome when compared to those treated patients in group B (P < 0.05).


CONCLUSIONS
We conclude that use of a well-designed teaching module helps patients better understand the concepts behind facial rejuvenation and leads to increased procedure scheduling and greater patient satisfaction following treatment.
Freedman
B M
BM
Plastic Surgery Associates of Northern Virginia, McLean, VA 22102, USA. info@plasurg.com
Earley
R V
RV
Balakrishnan
T P
TP
D000465:Algorithms; D003357:Cosmetic Techniques; D005145:Face; D005260:Female; D005500:Follow-Up Studies; D006801:Humans; D008297:Male; D010353:Patient Education as Topic; D017060:Patient Satisfaction; D012017:Referral and Consultation; D015595:Skin Aging; D012871:Skin Diseases / Q000523:psychology / Q000628:therapy*; D016896:Treatment Outcome