Internal affairs: communicating during a tragedy.
In the event of a tragedy, a company should have separate crisis communications plans for the media, the families of any deceased, those who are injured and their families, and the workforce as a whole. We hope sharing our experience will help others plan for the crises that can occur in our industry. We all have operational plans for addressing the tragedies of others. What we learned at Southwest is that it's equally important to have crisis communications plans to address those tragedies that hit much closer to home.
Weiss
Josh
J
Southwest Ambulance, Mesa, AZ, USA. jweiss@swambulance.com
August
Gary
G
D000063:Accidents, Traffic / Q000401:mortality*; D000552:Ambulances; D001130:Arizona; D003142:Communication; D004632:Emergency Medical Services / Q000458:organization & administration*; D004634:Emergency Medical Technicians; D006801:Humans; D019982:Organizational Case Studies