title: Satisfaction of clients attending out-patient clinics at Ain Shams University Hospitals.
abstract: The current study was conducted to assess client quality at Ain Shams University Hospitals Out-Patient clinics. The clients included were 484 subjects selected systematically and represented different clinics. Included clients were subjected to an interviewing questionnaire after completing contact with the service. The study showed that, 7% faced difficulties in getting tickets, 46.7% waited for long time. Also, 86.8% stated that the seats were adequate in number, 82.0% were satisfied with ventilation, 68.2% reported that W.C. and lavatories were clean and convenient, and that examination couches were satisfactory by 57.6%. The doctors were patient and listened to clients' complaint in 99%, and 98.6% of clients stated that doctors were kind and friendly. Physical safety was considered in 96.7% of cases and confidentiality in 68.4%. It was found that 98.2% of clients trust doctors. Investigations were required for 23.6% of clients, and 45.8% reported that the prescribed drugs were not available in the Out-Patient pharmacy. The overall satisfaction of the clients was 95.9%. It was recommended to shorten the contact time, improve physical environment and promote lab. facilities and drug supplies.
authors.affiliation: Community Medicine Department, Faculty of Medicine, Ain Shams University.
authors.forename: M Y
authors.initials: MY
authors.lastname: El-Awady
mesh_terms: D001071:Appointments and Schedules; D001291:Attitude of Health Personnel; D003142:Communication; D003219:Confidentiality; D011307:Drug Prescriptions; D004534:Egypt; D006297:Health Services Accessibility; D006302:Health Services Research; D006785:Hospitals, University; D006801:Humans; D007374:Interior Design and Furnishings; D020380:Needs Assessment; D010044:Outpatient Clinics, Hospital / Q000458:organization & administration*; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D011787:Quality of Health Care; D012449:Safety; D012637:Security Measures; D011795:Surveys and Questionnaires; D013997:Time Factors; D014038:Toilet Facilities; D035502:Trust; D014850:Waiting Lists