Patient satisfaction and the new consumer.
What five things matter most to health care's new consumers? How have retailers and the Web reshaped expectations? Why does patient satisfaction matter more than ever?
Scalise
Dagmara
D
dscalise@healthforum.com
D000328:Adult; D003197:Computer Literacy; D003258:Consumer Behavior; D007722:Health Knowledge, Attitudes, Practice; D015285:Hospital-Patient Relations; D006801:Humans; D020407:Internet; D010358:Patient Participation; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D011209:Power, Psychological; D014481:United States