title: Working at the check-in: consequences for health.
abstract: No body of literature exists related specifically to the occupational health of airport check-in workers. The problems encountered by airport check-in workers are typical of other service-sector occupations with similar work-related health hazards, particularly those characterized by a high level of demand with low worker control, performed predominantly by women. The knowledge gap could be narrowed by broadening the scope in both traditional occupational health and ergonomics studies to take into equal consideration jobs performed by women. In an attempt to reduce the knowledge gap specific to airport check-in workers, literature was reviewed on several other worker populations whose job characteristics include elements similar to airport check-in work: computer clerical workers, supermarket check-in workers, and airport baggage handlers. This cross-population review identified the major elements that have been studied in the comparison groups, compared with the factors examined in a study of check-in workers. The review demonstrates that jobs that may appear completely different from the outside, might, upon closer examination, have numerous common exposures from a variety of sources. Thus, knowledge about one job may be useful for another that has not been investigated. The literature review reveals that it would be useful to extend to airport check-in workers recommendations from studies of the three comparison populations.
authors.forename: Ellen
authors.initials: E
authors.lastname: Rosskam