The innovative use of Six Sigma in home care.
The Prospective Payment System had significant impact on home healthcare agencies throughout the nation. Virtua Home Care, located in Southern New Jersey, realized the need for process improvement in order to remain viable. Six Sigma was introduced to the agency and the Define, Measure, Analyze, Improve, and Control processes were initiated to achieve sustainable results, and within 9 months, Virtua Home Care improved regulatory compliance, experienced a deficiency-free survey, and recognized a 1.2 million dollars financial gain.
Elberfeld
Adrienne
A
Virtua Health, Marlton, NJ 08053, USA. aelberfeld@virtua.org
Bennis
Sandra
S
Ritzius
Jeannie
J
Yhlen
David
D
D017598:Efficiency, Organizational; D005376:Financial Management / Q000379:methods*; D006699:Home Care Services / Q000191:economics / Q000592:standards*; D006801:Humans; D007324:Institutional Management Teams; D006278:Medicare; D009515:New Jersey; D017064:Process Assessment, Health Care; D015397:Program Evaluation; D011445:Prospective Payment System; D017749:Total Quality Management / Q000379:methods* / Q000458:organization & administration; D014481:United States