title: Patient satisfaction and the new consumer.
abstract: What five things matter most to health care's new consumers? How have retailers and the Web reshaped expectations? Why does patient satisfaction matter more than ever?
authors.affiliation: dscalise@healthforum.com
authors.forename: Dagmara
authors.initials: D
authors.lastname: Scalise
mesh_terms: D000328:Adult; D003197:Computer Literacy; D003258:Consumer Behavior; D007722:Health Knowledge, Attitudes, Practice; D015285:Hospital-Patient Relations; D006801:Humans; D020407:Internet; D010358:Patient Participation; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D011209:Power, Psychological; D014481:United States