title: Communications and Web services: What do CDC users desire in partner relationship management and does CDC's PHIN Directory meet the need?
abstract: The National Center on Birth Defects and Developmental Disabilities (NCBDDD) at the Centers for Disease Control and Prevention (CDC) sought to establish a database to proactively manage their partner relationships with external organizations. A user needs analysis was conducted, and CDC's Public Health Information Network Directory (PHINDIR) was evaluated as a possible solution. PHINDIR could sufficiently maintain contact information but did not address customer relationships; however, its flexible architecture allows add-on applications via web services. Thus, NCBDDD's needs could be met via PHINDIR.
authors.affiliation: Public Health Informatics Fellowship Program, Oak Ridge Institute for Science and Education (ORISE), Office of Workforce and Career Development, Centers for Disease Control and Prevention, Atlanta, GA, USA.
authors.forename: Maria A
authors.initials: MA
authors.lastname: Cervone
authors.forename: Thomas G
authors.initials: TG
authors.lastname: Savel
mesh_terms: D002487:Centers for Disease Control and Prevention, U.S. / Q000458:organization & administration*; D000013:Congenital Abnormalities; D019992:Databases as Topic; D004181:Directories as Topic; D006801:Humans; D007400:Interprofessional Relations; D009938:Organizations / Q000458:organization & administration; D040442:Public Health Informatics; D014481:United States