title: Developing an intelligent phone-based emergency triage communication and support system.
abstract: In this study, the emergency triage support system was taken as an example. We develop new call flow style and combine traditional passive call flow. The system is designed by voice menu and users can command services actively. The telephone connect computer server to enter call flow module with ASR and TTS. Then the recognition term come from voice term database. Voice management center is an ER triage decision system.
authors.affiliation: Institution of Health Informatics and Decision Making, National Yang-Ming University, Taipei, Taiwan.
authors.forename: Fang-Ying
authors.initials: FY
authors.lastname: Hsiao
authors.forename: Yu-Yin
authors.initials: YY
authors.lastname: Kuo
authors.forename: Polun
authors.initials: P
authors.lastname: Chang
mesh_terms: D004631:Emergency Medical Service Communication Systems; D006801:Humans; D013689:Telephone; D014218:Triage