Developing an intelligent phone-based emergency triage communication and support system.
In this study, the emergency triage support system was taken as an example. We develop new call flow style and combine traditional passive call flow. The system is designed by voice menu and users can command services actively. The telephone connect computer server to enter call flow module with ASR and TTS. Then the recognition term come from voice term database. Voice management center is an ER triage decision system.
Hsiao
Fang-Ying
FY
Institution of Health Informatics and Decision Making, National Yang-Ming University, Taipei, Taiwan.
Kuo
Yu-Yin
YY
Chang
Polun
P
D004631:Emergency Medical Service Communication Systems; D006801:Humans; D013689:Telephone; D014218:Triage