title: Emergency department patient satisfaction survey in Alberta's Capital Health region.
abstract: In 2005, a large Canadian health region conducted an emergency department patient feedback survey to obtain information on patient perceptions of satisfaction with emergency services received. The Capital Health region is one of nine Alberta Health Authorities, located in the central portion of the province, serving a population of 1.6 million people in metropolitan Edmonton and the surrounding area. Analysis reveals significant demographic and acuity differences in perceptions of care and suggests the need to consider patient mix in future satisfaction surveys and to examine improvement strategies targeted at these specific patient groups.
authors.affiliation: Faculty of Rehabilitation, School of Public Health, University of Alberta.
authors.forename: Robert
authors.initials: R
authors.lastname: McKim
authors.forename: Sharon
authors.initials: S
authors.lastname: Warren
authors.forename: Carmel
authors.initials: C
authors.lastname: Montgomery
authors.forename: Joanne
authors.initials: J
authors.lastname: Zaborowski
authors.forename: Colleen
authors.initials: C
authors.lastname: McKee
authors.forename: Donna
authors.initials: D
authors.lastname: Towers
authors.forename: Brian H
authors.initials: BH
authors.lastname: Rowe
mesh_terms: D000328:Adult; D000416:Alberta; D003625:Data Collection; D004636:Emergency Service, Hospital; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D017060:Patient Satisfaction