Emergency department patient satisfaction survey in Alberta's Capital Health region.
In 2005, a large Canadian health region conducted an emergency department patient feedback survey to obtain information on patient perceptions of satisfaction with emergency services received. The Capital Health region is one of nine Alberta Health Authorities, located in the central portion of the province, serving a population of 1.6 million people in metropolitan Edmonton and the surrounding area. Analysis reveals significant demographic and acuity differences in perceptions of care and suggests the need to consider patient mix in future satisfaction surveys and to examine improvement strategies targeted at these specific patient groups.
McKim
Robert
R
Faculty of Rehabilitation, School of Public Health, University of Alberta.
Warren
Sharon
S
Montgomery
Carmel
C
Zaborowski
Joanne
J
McKee
Colleen
C
Towers
Donna
D
Rowe
Brian H
BH
D000328:Adult; D000416:Alberta; D003625:Data Collection; D004636:Emergency Service, Hospital; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D017060:Patient Satisfaction