title: Moving customer service scores with scripting and managing up techniques.
authors.affiliation: Winter Haven Hospital, FL, USA. ed.yoder@mfms.com
authors.forename: Ed
authors.initials: E
authors.lastname: Yoder
mesh_terms: D006801:Humans; D017060:Patient Satisfaction; D011369:Professional-Patient Relations; D011787:Quality of Health Care; D011872:Radiology Department, Hospital; D014481:United States; D014956:Writing