Patients view errors more broadly than clinicians.
Patients' definition of medical errors include staff not communicating effectively, or not being responsive to patient requests. While 94% of patients believed their medical safety had been good to excellent, 39% experienced at least one error-related concern. "Perception gap" can have a significant impact on efforts to improve patient safety.
D003625:Data Collection; D006282:Health Personnel / Q000523:psychology*; D006801:Humans; D007591:Joint Commission on Accreditation of Healthcare Organizations; D019300:Medical Errors; D010361:Patients / Q000523:psychology*; D014481:United States