Study shows link between safety and satisfaction.
Focus on patient satisfaction does not come at the detriment of focus on safety. Patients notice staff safe practices, such as using computers for prescriptions or washing hands. Hospitals that show transparency are more able to overcome challenges in patient satisfaction.
D019538:Health Care Surveys; D006801:Humans; D019300:Medical Errors / Q000517:prevention & control; D017060:Patient Satisfaction; D017751:Safety Management; D014481:United States