title: Pressure ulcer care: making and handling a complaint in the NHS.
abstract: This article considers a case where a patient is suffering from a pressure ulcer and there is a dispute between hospital and care home as to its cause. It looks at the handling of a complaint under the new NHS Regulations and in a care home.
authors.affiliation: University of Glamorgan.
authors.forename: Bridgit
authors.initials: B
authors.lastname: Dimond
mesh_terms: D006801:Humans; D008318:Malpractice / Q000331:legislation & jurisprudence; D010344:Patient Advocacy / Q000331:legislation & jurisprudence; D017060:Patient Satisfaction / Q000331:legislation & jurisprudence*; D003668:Pressure Ulcer / Q000517:prevention & control*; D011787:Quality of Health Care / Q000331:legislation & jurisprudence* / Q000592:standards; D017592:Skin Care / Q000592:standards*; D013222:State Medicine / Q000331:legislation & jurisprudence*; D006113:United Kingdom