Balancing act. Using the clinic scorecard to improve practice performance.
The balanced scorecard is a strategic management system that impels managers to focus on the performance metrics that drive success. It measures the business process and links a management method for process improvement to strategic goals. A medical practice can use a balanced scorecard to improve operational performance and quality or service, which generates higher levels of patient satisfaction and better financial management.
Scanlan
Art
A
Solutions development, BIF Technologies, San Antonio, USA. art.scanlan@biftechnologies.com
D019985:Benchmarking; D017598:Efficiency, Organizational; D017410:Practice Guidelines as Topic; D011216:Practice Management, Medical / Q000458:organization & administration*; D011785:Quality Assurance, Health Care / Q000379:methods*; D014481:United States