title: Shared governance keeps ED nurses, patients happy.
abstract: Empowering frontline staff to share new ideas for improving processes and to participate in departmental decision making can lead not only to valuable new ideas, but will boost staff morale and lead to consistently high patient satisfaction levels. Have nurses sit in on all interviews for potential new employees, as well as on policy and procedures committee. Satisfied nurses with positive attitudes lead to a greater focus on the patient. When you receive complaints about a specific nurse, ask the nurse what could/should have been done differently.
mesh_terms: D003659:Decision Making, Organizational; D004636:Emergency Service, Hospital / Q000458:organization & administration*; D006801:Humans; D007196:Indiana; D007588:Job Satisfaction; D009741:Nursing Staff, Hospital / Q000523:psychology*; D019982:Organizational Case Studies; D016134:Organizational Policy; D017060:Patient Satisfaction; D011367:Professional Staff Committees