title: ED takes personal approach to boost satisfaction levels.
abstract: Take a more personalized approach to patient care to help your staff earn high patient satisfaction ratings for your department. Follow up to ensure the new approach is taking hold. Train your staff to acknowledge the patient when they see them, to introduce themselves, and to make sure patients are given some idea of how long they can expect to wait. Many patients don't have to come to your hospital; encourage your staff to thank their patients for choosing your facility. Conduct random rounds to assess the progress being made.
mesh_terms: D004636:Emergency Service, Hospital / Q000458:organization & administration* / Q000592:standards; D006801:Humans; D008923:Missouri; D019982:Organizational Case Studies; D017060:Patient Satisfaction; D017749:Total Quality Management