title: Proactive program makes low LWOT rate even lower.
abstract: A two-pronged approach to patients who leave without treatment can improve the performance of even the most effective ED. Create a system that notifies your physicians and nurses when a patient is contemplating leaving the department before being treated. Have an ED physician or nurse personally speak to the patients and try to convince them to wait to be treated. Make follow-up phone calls to every patient who leaves, apologize for what happened, and seek to get him or her to return.
mesh_terms: D017598:Efficiency, Organizational; D004636:Emergency Service, Hospital / Q000458:organization & administration / Q000592:standards*; D006801:Humans; D009820:Ohio; D019982:Organizational Case Studies; D010352:Patient Dropouts