title: Service improvement. In the driving seat.
abstract: Overseas manufacturers and healthcare providers can provide valuable lessons to the NHS in embedding a culture of service improvement. A key lesson is that empowering staff unleashes an organisation's most powerful asset. Service improvement has been proven to enhance a organisation's year-on-year fianancial position.
authors: South West London Improvement Academy.
authors: Andrew
authors: A
authors: Castle
authors: Rachel
authors: R
authors: Harvey
authors: Andie
authors: A
authors: Hallihan
mesh_terms: D006779:Hospitals, Public / Q000592:standards*; D006801:Humans; D013192:Staff Development / Q000458:organization & administration*; D013222:State Medicine; D017749:Total Quality Management / Q000379:methods*; D006113:United Kingdom; D014481:United States