A heart for change.
The effectiveness of change management is driven by six factors: A clear and consistent message from the top. A palpable connection between leaders and clinicians. Departments that perform their functions well, but also work in sync with other departments. A healthy level of resistance in the change process. Effective communication. A model for monitoring the change process and responding early to variances.
Britt
John
J
Ernst & Young, Louisville, Ky, USA. john.britt@ey.com
Thomas
Barbara
B
D004059:Diffusion of Innovation; D058016:Health Facility Administration; D006282:Health Personnel; D006321:Heart; D019365:Metaphor; D009936:Organizational Innovation; D014481:United States