Patient experiences in relation to respondent and health service delivery characteristics: a survey of 26,938 patients attending 62 hospitals throughout Norway.
OBJECTIVE
To assess the association between patient experiences, aspects of healthcare delivery, and patient characteristics for adult somatic inpatients attending hospitals throughout Norway.


METHODS
The Patient Experiences Questionnaire (PEQ) was mailed to 26,938 patients attending inpatient clinics at 62 Norwegian hospitals during 2002 and 2003 within a six-week period. Reminders were mailed at four weeks. Scores for the PEQ were regressed on whether the patient felt that he/she had received incorrect treatment, had spent the night in a corridor bed, had been an emergency or routine admission, his/her number of previous admissions, hospital teaching status, hospital size and location, health status, and sociodemographic variables.


RESULTS
A total of 13,700 (50.9%) patients responded. Patients who felt that they had received incorrect treatment had significantly poorer scores for all 10 PEQ dimensions. Those spending the night in a corridor bed had significantly poorer scores for six dimensions. Emergency admissions and the previous number of inpatient stays were significantly associated with poorer experiences for 10 and 7 dimensions respectively. Hospital size and university status had negative relationships with scores for six and four dimensions respectively.


CONCLUSIONS
Whether the patient felt that he/she had received the incorrect treatment had by far the strongest association with patient experiences. Future studies of patient experiences and satisfaction should include this variable. As found in previous research, patient experiences were significantly associated with age and health status.
Danielsen
Kirsten
K
Norwegian Knowledge Centre for the Health Services, Oslo, Norway. danielsen@kunnskapssenteret.no
Garratt
Andrew M
AM
Bjertnaes
Øyvind Andresen
ØA
Pettersen
Kjell I
KI
D000328:Adult; D003695:Delivery of Health Care / Q000592:standards*; D005260:Female; D006761:Hospitals / Q000592:standards*; D006801:Humans; D008297:Male; D009664:Norway; D017060:Patient Satisfaction; D011787:Quality of Health Care; D012737:Sex Factors; D011795:Surveys and Questionnaires