title: It's a catalyst for improvement.
authors: Robert K
authors: RK
authors: McKinley
authors: Richard H
authors: RH
authors: Baker
mesh_terms: D002983:Clinical Competence / Q000592:standards; D005194:Family Practice / Q000592:standards*; D006801:Humans; D008499:Medical Records / Q000592:standards*; D010342:Patient Acceptance of Health Care; D010817:Physician-Patient Relations; D006113:United Kingdom