title: Clinical operations management in radiology.
abstract: Providing radiology services is a complex and technically demanding enterprise in which the application of operations management (OM) tools can play a substantial role in process management and improvement. This paper considers the benefits of an OM process in a radiology setting. Available techniques and concepts of OM are addressed, along with gains and benefits that can be derived from these processes. A reference framework for the radiology processes is described, distinguishing two phases in the initial assessment of a unit: the diagnostic phase and the redesign phase.
authors.affiliation: Radiology Management Group, Department of Radiology, Brigham & Women's Hospital, Harvard Medical School, Boston, MA 02120-1613, USA. sondateguiparra@partners.org
authors.forename: Silvia
authors.initials: S
authors.lastname: Ondategui-Parra
authors.forename: Ileana E
authors.initials: IE
authors.lastname: Gill
authors.forename: Jui G
authors.initials: JG
authors.lastname: Bhagwat
authors.forename: Lisa A
authors.initials: LA
authors.lastname: Intrieri
authors.forename: Adheet
authors.initials: A
authors.lastname: Gogate
authors.forename: Kelly H
authors.initials: KH
authors.lastname: Zou
authors.forename: Eric
authors.initials: E
authors.lastname: Nathanson
authors.forename: Steven E
authors.initials: SE
authors.lastname: Seltzer
authors.forename: Pablo R
authors.initials: PR
authors.lastname: Ros
mesh_terms: D017598:Efficiency, Organizational; D007857:Leadership; D009937:Organizational Objectives; D010934:Planning Techniques; D017064:Process Assessment, Health Care / Q000458:organization & administration*; D011871:Radiology / Q000458:organization & administration*; D017749:Total Quality Management / Q000458:organization & administration*; D014481:United States