title: Implementation and results of the statewide ONHRSS.
abstract: In response to increased consumer demand, state governments are publishing more detailed information about the quality of nursing homes. In 2002, Ohio legislation mandated the publication of a Long-Term Care Consumer Guide that included information on nursing home resident and family satisfaction surveys. Using the 2002 Ohio Nursing Home Resident Satisfaction Survey as an example, this article addresses two research questions: (1) how can statewide resident face-to-face satisfaction interviews be implemented to maximize participation of residents and facilities and produce reliable and valid results, and (2) how satisfied are residents with their nursing home experiences, overall and by level of cognitive function.
authors.affiliation: Vital Research LLC, Los Angeles, CA 90048, USA. mwheatley@vitalresearch.com
authors.forename: Muriel V
authors.initials: MV
authors.lastname: Wheatley
authors.forename: Kyong
authors.initials: K
authors.lastname: Choi
authors.forename: Maureen
authors.initials: M
authors.lastname: Hirsch
authors.forename: Jo Ellen
authors.initials: JE
authors.lastname: Walley
authors.forename: Caroline S
authors.initials: CS
authors.lastname: Lee
authors.forename: Harold N
authors.initials: HN
authors.lastname: Urman
authors.forename: Gwen C
authors.initials: GC
authors.lastname: Uman
mesh_terms: D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D003258:Consumer Behavior; D003430:Cross-Sectional Studies; D003625:Data Collection / Q000379:methods*; D005260:Female; D006801:Humans; D007407:Interviews as Topic; D007902:Length of Stay; D008297:Male; D008875:Middle Aged; D009735:Nursing Homes / Q000331:legislation & jurisprudence*; D009820:Ohio; D011787:Quality of Health Care