title: Effectively managing self-pay balances using KPIs.
abstract: Key performance indicators can be used to effectively monitor and improve self-pay processes. Two keys to success in using KPIs to identify areas for improvement are: Begin with a limited number of KPIs. Commit to refining the measurements as you modify and improve your processes.
authors.affiliation: Wolfskill & Associates, Inc., Chardon, Ohio, USA. swolfskill@cs.com
authors.forename: Sandra J
authors.initials: SJ
authors.lastname: Wolfskill
mesh_terms: D017598:Efficiency, Organizational; D005377:Financial Management, Hospital / Q000458:organization & administration; D010350:Patient Credit and Collection / Q000458:organization & administration*; D019984:Quality Indicators, Health Care; D014481:United States