Implementation and results of the statewide ONHRSS.
In response to increased consumer demand, state governments are publishing more detailed information about the quality of nursing homes. In 2002, Ohio legislation mandated the publication of a Long-Term Care Consumer Guide that included information on nursing home resident and family satisfaction surveys. Using the 2002 Ohio Nursing Home Resident Satisfaction Survey as an example, this article addresses two research questions: (1) how can statewide resident face-to-face satisfaction interviews be implemented to maximize participation of residents and facilities and produce reliable and valid results, and (2) how satisfied are residents with their nursing home experiences, overall and by level of cognitive function.
Wheatley
Muriel V
MV
Vital Research LLC, Los Angeles, CA 90048, USA. mwheatley@vitalresearch.com
Choi
Kyong
K
Hirsch
Maureen
M
Walley
Jo Ellen
JE
Lee
Caroline S
CS
Urman
Harold N
HN
Uman
Gwen C
GC
D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D003258:Consumer Behavior; D003430:Cross-Sectional Studies; D003625:Data Collection / Q000379:methods*; D005260:Female; D006801:Humans; D007407:Interviews as Topic; D007902:Length of Stay; D008297:Male; D008875:Middle Aged; D009735:Nursing Homes / Q000331:legislation & jurisprudence*; D009820:Ohio; D011787:Quality of Health Care