[Management systems for the renewal of medical prescriptions: the vision of users and health professionals].
OBJECTIVE
To find the degree of satisfaction of users and doctors who use the repeat medical prescription system.


METHODS
Multi-centre, cross-sectional study.


METHODS
Four primary care centres covering 160 000 inhabitants.


METHODS
Users included in the repeat medical prescription system and doctors who use it.


METHODS
Questionnaire on satisfaction.


RESULTS
Users (52.4% women) filled in 429 questionnaires (mean age, 64.2; SD, 13.98). Average medicines taken were 4.4 (SD, 3.04). The period established for picking up prescriptions was usually 60 days (77.4%). 83.9% (95% CI, 80.4-87.4) of those questioned stated they had no problems, with a mean degree of satisfaction at 8.4 (SD, 1.52). There were no significant differences for gender (P=.53). There was a very weak but significant positive correlation between the score and the age of those questioned (r(2)=1%; P=.03). Mean score of satisfaction had statistically significant differences, depending on the PCC. 86.9% (95% CI, 83.8-90.1) of users collected the prescriptions within the term set. The factors associated with greater adherence were age and a greater number of medicines per person. Doctors filled in 47 questionnaires. Mean score was 7.42 (SD, 1.09) and all except one (98%; 95% CI, 89.1-99.9) thought that the system meant an improvement in clinical management.


CONCLUSIONS
Users are very satisfied, although they believe certain organisational points should be improved in order to improve accessibility.
Madridejos Mora
Rosa
R
Unidad de Farmacia de Atención Primaria, Mútua de Terrassa, Terrasa, Barcelonaa, Spain. madridejos@mutuaterrassa.es
Parada Aradilla
M Angeles
MA
Tomás Sanz
Rosa
R
D001291:Attitude of Health Personnel; D003430:Cross-Sectional Studies; D011307:Drug Prescriptions / Q000592:standards* / Q000706:statistics & numerical data*; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D017060:Patient Satisfaction; D011795:Surveys and Questionnaires