Conflict management and resolution.
When people work collaboratively, conflict will always arise. Understanding the nature and source of conflict and its progression and stages, resolution, and outcome is a vital aspect of leadership. Causes of conflict include the miscomprehension of communication, emotional issues, personal history, and values. When the difference is understood and the resultant behavior properly addressed, most conflict can be settled in a way that provides needed change in an organization and interrelationships. There are serious consequences of avoiding or mismanaging disagreements. Informed leaders can effectively prevent destructive conflicts.
Harolds
Jay
J
Integris Baptist Medical Center, Oklahoma City, Oklahoma 73112, USA. jay.harolds@integris-health.com
Wood
Beverly P
BP
D003142:Communication; D034462:Dissent and Disputes; D007398:Interpersonal Relations; D007400:Interprofessional Relations; D007857:Leadership; D017008:Negotiating; D010559:Personnel Management / Q000379:methods*; D014481:United States; D017132:Workplace