Redesigning models of patient care delivery and organisation: building collegial generosity in response to workplace challenges.
This case study describes the New South Wales Nursing and Midwifery Office (NaMO) Models of Care Project, a project designed to identify, encourage and disseminate innovations in nursing care organisation and delivery. The project is a 4-year action research project, using a range of interactive engagements including workshops, seminars, questionnaires and websites to achieve the goals. This case study briefly describes the main stimuli for review and redesign of models of care identified through analysis of the clinicians' presentations, and explores the range of responses to the workplace challenges.
Chiarella
E Mary
EM
Centre for Health Services Management, University of Technology Sydney, Faculty of Nursing, Midwifery and Health, PO Box 123, Sydney, NSW. Mary.Chiarella@uts.edu.au
D000328:Adult; D006801:Humans; D008875:Middle Aged; D008880:Midwifery / Q000193:education / Q000458:organization & administration*; D016294:Models, Nursing; D009517:New South Wales; D009721:Nurse Midwives / Q000193:education / Q000458:organization & administration*; D015401:Nursing Administration Research; D009745:Nursing, Supervisory / Q000458:organization & administration*; D009936:Organizational Innovation; D011340:Problem Solving; D012941:Social Responsibility