Clinical operations management in radiology.
Providing radiology services is a complex and technically demanding enterprise in which the application of operations management (OM) tools can play a substantial role in process management and improvement. This paper considers the benefits of an OM process in a radiology setting. Available techniques and concepts of OM are addressed, along with gains and benefits that can be derived from these processes. A reference framework for the radiology processes is described, distinguishing two phases in the initial assessment of a unit: the diagnostic phase and the redesign phase.
Ondategui-Parra
Silvia
S
Radiology Management Group, Department of Radiology, Brigham & Women's Hospital, Harvard Medical School, Boston, MA 02120-1613, USA. sondateguiparra@partners.org
Gill
Ileana E
IE
Bhagwat
Jui G
JG
Intrieri
Lisa A
LA
Gogate
Adheet
A
Zou
Kelly H
KH
Nathanson
Eric
E
Seltzer
Steven E
SE
Ros
Pablo R
PR
D017598:Efficiency, Organizational; D007857:Leadership; D009937:Organizational Objectives; D010934:Planning Techniques; D017064:Process Assessment, Health Care / Q000458:organization & administration*; D011871:Radiology / Q000458:organization & administration*; D017749:Total Quality Management / Q000458:organization & administration*; D014481:United States