Creating reporting and learning cultures in health-care organizations.
Patient safety has emerged as an important issue in Canadian health care, as reflected in the Canadian Council on Health Services Accreditation's patient/client safety goals. Achieving these goals calls for concerted efforts within health-care organizations. To assist nurse leaders in their efforts in developing a culture of safety that is receptive to reporting and learning from adverse events and near misses, the authors explore the challenges and provide four recommendations for action. By enacting these recommendations, nurse leaders can support the analysis and actions necessary to identify improvements that will create safer health-care environments.
Jeffs
Lianne
L
St. Michael's Hosital, Toronto, Ontario.
Law
Madelyn
M
Baker
G Ross
GR
D002170:Canada; D003625:Data Collection / Q000379:methods*; D003627:Data Interpretation, Statistical; D006040:Goals; D006301:Health Services Needs and Demand; D006801:Humans; D007857:Leadership; D019300:Medical Errors / Q000451:nursing / Q000517:prevention & control* / Q000706:statistics & numerical data; D009718:Nurse Administrators / Q000458:organization & administration* / Q000523:psychology; D024802:Nurse's Role; D015279:Organizational Culture; D009937:Organizational Objectives; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D012308:Risk Management / Q000458:organization & administration*