Mental health crisis at home: service user perspectives on what helps and what hinders.
This paper presents data which emerged during the process of a participatory research study to identify the perspectives of previous users of a home treatment service. Feedback was sought in order to establish the criteria for the development of a service evaluation questionnaire. Seven themes emerged from the data which were then used as a framework for the evaluation questionnaire. These themes have also been used within this paper to present what our participants told us was important to them when they received a service at home at a time of mental health crisis. Although what is described here is the experience of one group of service users in the North of England, we hope that the views of these participants will create a resonance with providers of other home treatment services and expand the knowledge about which aspects of care at home during mental health crisis are viewed as helpful and those aspects which are not.
Hopkins
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Primary Care Mental Health Worker, Newcastle Primary Care Trust, Newcastle upon Tyne, UK. clare@hopkinsnet.com
Niemiec
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D039602:After-Hours Care / Q000458:organization & administration; D001291:Attitude of Health Personnel; D001294:Attitude to Health; D002755:Choice Behavior; D003142:Communication; D003156:Community Mental Health Services / Q000458:organization & administration*; D003419:Crisis Intervention / Q000458:organization & administration*; D004645:Empathy; D030141:Feedback, Psychological; D017144:Focus Groups; D006297:Health Services Accessibility / Q000458:organization & administration; D006699:Home Care Services / Q000458:organization & administration*; D006801:Humans; D020380:Needs Assessment / Q000458:organization & administration*; D017008:Negotiating / Q000523:psychology; D015403:Nursing Evaluation Research; D015404:Nursing Methodology Research; D010348:Patient Care Team / Q000458:organization & administration; D011369:Professional-Patient Relations; D011568:Psychiatric Nursing / Q000458:organization & administration; D011787:Quality of Health Care; D012017:Referral and Consultation / Q000458:organization & administration; D011795:Surveys and Questionnaires