[Satisfaction survey administered to the relatives of critical patients].
OBJECTIVE
To know the family needs of patients admitted to our Intensive Care Unit (ICU).


METHODS
Prospective, descriptive study performed over a 6-month period.


METHODS
ICU of the Insular University Hospital in Gran Canary Islands.


METHODS
Adult patients admitted to the ICU for more than 48 hours who were discharged to the hospitalization ward.


METHODS
A modified Society of Critical Care Medicine Family Needs Assessment instrument was administered to the first-degree relatives of patients after discharge by face-to-face interviews by not-informing personnel.


METHODS
Data were gathered on demographic information on the patients and their interviewed relatives, reason for admission, and evaluation on information, care, empathy with the personnel and comfort.


RESULTS
Family members of 99 patients were interviewed. A total of 80% of those interviewed considered the information had been in terms that they could understand, that they understood what was happening to the patient and why things were being done. However, 74% answered that the personnel had never explained the equipment being used. About 90% thought that they had received sincere information and that adequate care was being given. Considering empathy with the personnel, almost all considered they were nice but that 73% of them had never been asked if they needed anything. A total of 85% of them were sure that someone would phone them if there was any significant change in their relative's condition, and they felt comfortable during the time of visit; 74% did not feel alone or isolation.


CONCLUSIONS
Most family members were highly satisfied with the care provided to them and their relatives in the intensive care unit, but the need to improve some aspects of the communication with families was identified.
Santana Cabrera
L
L
Servicio de Medicina Intensiva, Hospital Universitario Insular de Gran Canaria, Las Palmas de Gran Canaria, España. lsancabx@gobiernodecanarias.org
Ramírez Rodríguez
A
A
García Martul
M
M
Sánchez Palacios
M
M
Martín González
J C
JC
Hernández Medina
E
E
D000328:Adult; D000368:Aged; D003142:Communication; D003422:Critical Care / Q000523:psychology*; D003625:Data Collection; D004645:Empathy; D005190:Family / Q000523:psychology*; D005260:Female; D006301:Health Services Needs and Demand; D006785:Hospitals, University / Q000706:statistics & numerical data; D006801:Humans; D007362:Intensive Care Units; D008297:Male; D008875:Middle Aged; D010353:Patient Education as Topic; D017060:Patient Satisfaction / Q000706:statistics & numerical data; D011368:Professional-Family Relations; D011446:Prospective Studies; D013030:Spain; D011795:Surveys and Questionnaires