title: At your service. As consumer-driven healthcare shifts into a higher gear, organizations are putting the patient first.
authors.forename: Mark
authors.initials: M
authors.lastname: Hagland
mesh_terms: D003256:Community Participation; D019033:Delivery of Health Care, Integrated / Q000458:organization & administration*; D004465:Economic Competition / Q000191:economics; D006801:Humans; D008329:Managed Care Programs; D017060:Patient Satisfaction; D014481:United States