title: A mission to listen.
abstract: As hospitals come under increased scrutiny for everything from executive compensation to tax-exempt status, it is critical that they rebuild public trust and understanding of their value to the community. One huge step is simply to listen. That means leaders must move beyond their comfort zone and reach all segments of the community.
authors.forename: Bill
authors.initials: B
authors.lastname: Santamour
mesh_terms: D000573:American Hospital Association; D003142:Communication; D018672:Community Health Planning; D003159:Community-Institutional Relations; D006301:Health Services Needs and Demand; D006764:Hospitals, Community / Q000458:organization & administration*; D006801:Humans; D007857:Leadership; D007858:Learning; D009937:Organizational Objectives; D035502:Trust; D014481:United States