Conflict in the emergency department: Retreat in order to advance.
Conflict that exists within a team providing services in an emergency department has the potential to be destructive to clinical care and professional relationships. A collaborative approach involving members of the team guided by a neutral facilitator can be effective in addressing important issues and creating solutions that are acceptable to the individuals and the group. By working together in such a facilitated setting, relationships between the team members can be strengthened while problems are being solved.
Ahuja
Jan
J
Associate professor, Department of Emergency Medicine, University of Ottawa, Ottawa, Ontario, Canada.
Marshall
Pam
P