title: 10 steps to improve patient satisfaction.
authors.affiliation: Columbus (Ind.) Regional Hospital, USA.
authors.forename: Mark A Zen
authors.initials: MA
authors.lastname: Ruffinen
mesh_terms: D002983:Clinical Competence; D006040:Goals; D006801:Humans; D024802:Nurse's Role; D009741:Nursing Staff, Hospital / Q000193:education / Q000458:organization & administration* / Q000523:psychology; D017060:Patient Satisfaction; D011367:Professional Staff Committees / Q000458:organization & administration; D011785:Quality Assurance, Health Care / Q000458:organization & administration*