Using patient-centered interviewing skills to manage complex patient encounters in primary care.
OBJECTIVE
To describe effective and efficient patient-centered interviewing strategies to enhance the management of complex primary care patient encounters.


METHODS
Research literature and applied case study analysis.


CONCLUSIONS
Patient-centered interviewing can enhance effectiveness of care in complex patient encounters. A relatively small investment of time and energy has positive yields in regard to improvements in longer term physiological status, treatment adherence, quality of life, patient-provider working relationship, and patient and nurse practitioner satisfaction.


CONCLUSIONS
Use of patient-centered interviewing strategies can enhance effectiveness of patient care processes and outcomes while retaining efficiency of patient management.
Lein
Catherine
C
Michigan State University, College of Nursing, East Lansing, Michigan 48825, USA. leink@msu.edu
Wills
Celia E
CE
D000223:Adaptation, Psychological; D001291:Attitude of Health Personnel; D003142:Communication; D003625:Data Collection / Q000379:methods; D037001:Directive Counseling; D017598:Efficiency, Organizational; D004644:Emotions; D006801:Humans; D007407:Interviews as Topic / Q000379:methods*; D007588:Job Satisfaction; D016294:Models, Nursing; D009722:Nurse Practitioners / Q000458:organization & administration* / Q000523:psychology; D024802:Nurse's Role / Q000523:psychology; D009723:Nurse-Patient Relations; D009730:Nursing Assessment / Q000379:methods*; D015403:Nursing Evaluation Research; D009736:Nursing Process; D010043:Outcome and Process Assessment, Health Care; D010349:Patient Compliance / Q000523:psychology; D010353:Patient Education as Topic; D018802:Patient-Centered Care / Q000379:methods*; D011320:Primary Health Care / Q000379:methods*; D011788:Quality of Life / Q000523:psychology; D012944:Social Support