title: Skilled telephone triage programs streamline symptom management.
authors.forename: Caroline
authors.initials: C
authors.lastname: McNeil
mesh_terms: D019985:Benchmarking; D002983:Clinical Competence; D002985:Clinical Protocols; D004282:Documentation; D034742:Electronic Mail; D015277:Hotlines / Q000458:organization & administration*; D006801:Humans; D020407:Internet; D024802:Nurse's Role; D009730:Nursing Assessment / Q000458:organization & administration*; D009737:Nursing Records; D009859:Oncology Nursing / Q000458:organization & administration*; D010353:Patient Education as Topic; D017410:Practice Guidelines as Topic; D014218:Triage / Q000458:organization & administration*