title: Learn to play hardball.
authors.forename: Joanne
authors.initials: J
authors.lastname: Hardy
mesh_terms: D001291:Attitude of Health Personnel; D003142:Communication; D006801:Humans; D024802:Nurse's Role / Q000523:psychology*; D009723:Nurse-Patient Relations; D017060:Patient Satisfaction; D012308:Risk Management / Q000458:organization & administration