Extensive IT outsourcing: advice from providers.
In summary, providers are reporting some benefits related to resources and knowledge, improved service levels/performance and stronger IT staff/leadership. Also, on average, providers are reporting satisfactory experiences with application support and CIO outsourcing. However, not all of their expectations are being met, and some providers have discontinued outsourcing due to unmet expectations. Clearly, outsourcing is an option one must research in depth--it is not for everyone. When one evaluates the results of extensive IT outsourcing, it becomes easier to see what outsourcing mix and firm may be a good match for your organization's needs and expected outcomes. As you decide upon the outsourcing mix and firm that is right for you, providers advise you to pay special attention to contractual arrangements. With adequate research and contractual provisions, organizations can find the outsourcing mix that is right for them.
Smith
Mike
M
Professional Services Research for KLAS, Orem, Utah, USA.
Whiting
Stacilee
S
D002170:Canada; D003659:Decision Making, Organizational; D017408:Guidelines as Topic; D006739:Hospital Administration; D006751:Hospital Information Systems / Q000458:organization & administration*; D008283:Maintenance; D020416:Outsourced Services / Q000706:statistics & numerical data*; D017749:Total Quality Management