title: Whose job is it?
abstract: One of the biggest challenges administrators face is convincing everyone else in the practice that issues such as patient safety and patient satisfaction are the administrator's concern, too. An administrator can lead the way to dramatic improvements in patient satisfaction, access to providers and profitability--often starting when he or she makes an effective pitch to influential physicians in the practice. Administrators at three medical practices describe their efforts to make their organizations patient-centered.
authors.affiliation: connexion@mgma.com
authors.forename: Bob
authors.initials: B
authors.lastname: Redling
mesh_terms: D006123:Group Practice; D006270:Health Facility Administrators; D018802:Patient-Centered Care / Q000458:organization & administration*; D024382:Professional Role; D014481:United States