title: On the little things.
authors.forename: Luc R
authors.initials: LR
authors.lastname: Pelletier
mesh_terms: D003695:Delivery of Health Care / Q000458:organization & administration; D006801:Humans; D009732:Nursing Care; D017060:Patient Satisfaction; D011787:Quality of Health Care / Q000458:organization & administration*; D014481:United States