Good, better, best.
Medical group administrators are challenged to focus on quality management because of increasing external accreditation requirements and industry interest in pay-for-performance programs, patient safety and outcomes measurement. But which management approach do you use, and how do you get started? The author describes how the Baldrige Health Care Criteria for Performance Excellence serve as a quality management framework to lead organizational change in a medical practice.
Dann
Jeffrey O
JO
Dent Neurologic Institute, Buffalo, NY, USA. jdann@dentinstitute.com
D017598:Efficiency, Organizational; D006123:Group Practice / Q000592:standards*; D011787:Quality of Health Care / Q000331:legislation & jurisprudence / Q000458:organization & administration / Q000592:standards*; D017749:Total Quality Management / Q000379:methods*; D014481:United States