title: Improving operational efficiency in an inner-city emergency department.
abstract: Saving lives in a high-volume, high-acuity inner-city trauma centre demands operational excellence. We conducted our research in an emergency department where treatment of Acute Coronary Syndrome is a critical operation. Our study results in a better understanding of patient flow, analysis of the waiting lines and an optimization model for labour cost minimization.
authors.affiliation: Opus College of Business, University of St Thomas, Minneapolis, MN 55403, USA. sbordoloi@hotmail.com
authors.forename: Sanjeev K
authors.initials: SK
authors.lastname: Bordoloi
authors.forename: Keith
authors.initials: K
authors.lastname: Beach
mesh_terms: D017598:Efficiency, Organizational; D004636:Emergency Service, Hospital / Q000191:economics / Q000458:organization & administration* / Q000706:statistics & numerical data; D006301:Health Services Needs and Demand; D017721:Hospital Costs; D006801:Humans; D007396:Internship and Residency; D010343:Patient Admission; D017064:Process Assessment, Health Care; D012985:Software Design; D013996:Time and Motion Studies; D017749:Total Quality Management; D014218:Triage; D014481:United States; D014850:Waiting Lists