Bringing performance improvement full circle.
Roane General Hospital (RGH), a critical access hospital, revised its performance improvement (PI) plan to ensure compliance and establish a system for promoting and sustaining performance. RGH used a modified approach to continuous quality improvement and developed a customized, circular process to guide PI. RGH strives to apply interventions based on data, monitor resulting effects, and start the process anew each year when indicators are evaluated and selected on the basis of need for improvement.
Hardman
Martha
M
Roane General Hospital, Spencer, WV, USA. martha.hardman@pihn.org
Engelkemier
Peggy
P
D004636:Emergency Service, Hospital / Q000592:standards*; D019982:Organizational Case Studies; D017749:Total Quality Management / Q000458:organization & administration*; D014903:West Virginia