title: Explaining differences in operating costs among poison control centers: an exploratory study.
abstract: OBJECTIVE
  To explore the effects of population, staffing, location, and funding on cost per human poison exposure call; and organizational characteristics differentiating higher- and lower-cost centers.
  
  
  METHODS
  Data from 65 poison control centers (2001) were analyzed with linear multiple regression; qualitative data from 10 centers were compared.
  
  
  RESULTS
  The most important predictor of expenses per call was 24-hour coverage by Specialists in Poison Information ($15.70 of $40.53/call). Other factors increasing total expenses included northeast location and more health educator FTEs. Qualitative information revealed that more complex organizational forms, including multiple reporting and accountability relationships, characterized higher-cost centers. Surprisingly, having a wider range of reported activities (less specialization) was more common among lower-cost centers.
  
  
  CONCLUSIONS
  Wide variability in cost per call suggests that inefficiencies exist. While elimination of inefficient poison control centers could reduce costs, the loss of training and collaborative opportunities, and preparedness for public health emergencies and bio-terrorism events, might mitigate against such restructuring.
authors.affiliation: Health Management and Policy, University of Michigan School of Public Health. Ann Arbor, Michigan 48109, USA. jalexand@sph.umich.edu
authors.forename: Jeffrey A
authors.initials: JA
authors.lastname: Alexander
authors.forename: Laurel A
authors.initials: LA
authors.lastname: Copeland
authors.forename: Maureen E
authors.initials: ME
authors.lastname: Metzger
mesh_terms: D003365:Costs and Cost Analysis; D015277:Hotlines / Q000191:economics; D006801:Humans; D011039:Poison Control Centers / Q000191:economics* / Q000458:organization & administration; D014481:United States