title: A wound-care process model improves emergency department turnaround time.
abstract: Numerous studies demonstrate that patient satisfaction correlates with perceived timeliness of care. Turnaround time data identified Laceration patients as a subset of emergency department patients who were not receiving high-quality care. With the Define-Measure-Analyze- Devise-Verify methodology, root causes of delay in operations were sought, and remedies were devised. An education module and an improved patient-care process model were implemented. Through the use of continuous quality improvement, a wound-care process model improved turnaround times for laceration care by 30 minutes.
authors.affiliation: LDS Hospital/Intermountain Health Care, USA. sjwelch@networld.com
authors.forename: Shari
authors.initials: S
authors.lastname: Welch
mesh_terms: D017598:Efficiency, Organizational; D004636:Emergency Service, Hospital / Q000458:organization & administration*; D006801:Humans; D019982:Organizational Case Studies; D013997:Time Factors; D017749:Total Quality Management; D014589:Utah; D014947:Wounds and Injuries / Q000451:nursing*