title: Recurring themes in NHS complaints.
authors.forename: John
authors.initials: J
authors.lastname: Tingle
mesh_terms: D006801:Humans; D020380:Needs Assessment; D010344:Patient Advocacy; D017060:Patient Satisfaction; D011787:Quality of Health Care / Q000458:organization & administration*; D013222:State Medicine / Q000458:organization & administration*; D006113:United Kingdom