title: [Evaluation and improvement of health care quality: people are not cars].
authors.forename: Richard G
authors.initials: RG
authors.lastname: Roberts
mesh_terms: D003695:Delivery of Health Care / Q000592:standards*; D005060:Europe; D006282:Health Personnel / Q000191:economics / Q000592:standards*; D006285:Health Planning; D006801:Humans; D010358:Patient Participation; D011785:Quality Assurance, Health Care; D011786:Quality Control; D011787:Quality of Health Care / Q000191:economics / Q000592:standards; D017749:Total Quality Management; D006113:United Kingdom; D014481:United States