Evaluation of a telephone call service for ambulatory surgery patients in Taiwan.
The purpose of this study was to evaluate the outcomes of a telephone call service (TCS) for ambulatory surgery patients. Three outcomes were evaluated: patient satisfaction, patients' perceptions of the value of a TCS intervention, and nurses' perceptions of difficulties in implementing it. The results indicated that patients were satisfied with the TCS intervention and were positive about its value. Nurses indicated that the main difficulties in implementing the TCS were their lack of knowledge in answering patients' questions and time limitations.
Chen
Ching-Huey
CH
Department of Nursing & Institute of Allied Health Sciences, College of Medicine, National Cheng Kung University, Tainan, Taiwan.
Ma
Hsien-Jy
HJ
Yen
Miaofen
M
Li
Shu-Fen
SF
Liu
Li-Ching
LC
D000556:Ambulatory Surgical Procedures / Q000451:nursing* / Q000523:psychology; D001291:Attitude of Health Personnel; D003266:Continuity of Patient Care; D005260:Female; D007722:Health Knowledge, Attitudes, Practice; D015277:Hotlines / Q000458:organization & administration*; D006801:Humans; D008297:Male; D016294:Models, Nursing; D009730:Nursing Assessment; D015403:Nursing Evaluation Research; D015404:Nursing Methodology Research; D009741:Nursing Staff, Hospital / Q000193:education / Q000458:organization & administration* / Q000523:psychology; D017063:Outcome Assessment, Health Care; D010351:Patient Discharge; D010353:Patient Education as Topic / Q000458:organization & administration*; D017060:Patient Satisfaction; D019990:Perioperative Care / Q000451:nursing / Q000458:organization & administration / Q000523:psychology; D011321:Primary Nursing; D015397:Program Evaluation; D020377:Self Efficacy; D011795:Surveys and Questionnaires; D013624:Taiwan