title: Improving patient safety and quality: what are the challenges and gaps in introducing an integrated electronic adverse incident and recording system within health care industry?
abstract: OBJECTIVE
  The purpose of this paper is to present the challenges and gaps in using an electronic adverse incident recording and reporting system from a commercial supplier to an acute health care setting.
  
  
  METHODS
  The paper used action diary, documentation and triangulation to obtain an understanding of the challenges and gaps.
  
  
  RESULTS
  The paper provides health care with further understanding of the complexity, challenges and gaps of using an electronic adverse incident recording system to improve patient safety.
  
  
  CONCLUSIONS
  This paper explains the important views of clinicians and managers in relation to improving patient safety by using an electronic adverse incident management system.
authors.affiliation: Caledonian Business School, Glasgow Caledonian University, Glasgow, United Kingdom.
authors.forename: Kerry
authors.initials: K
authors.lastname: Walsh
authors.forename: Jiju
authors.initials: J
authors.lastname: Antony
mesh_terms: D004059:Diffusion of Innovation; D019981:Health Care Sector; D006801:Humans; D019300:Medical Errors / Q000517:prevention & control*; D016347:Medical Records Systems, Computerized; D012308:Risk Management / Q000458:organization & administration*; D017751:Safety Management; D006113:United Kingdom