Inpatient satisfaction with nursing care and factors influencing satisfaction in a teaching hospital in China.
This study examined inpatient satisfaction with nursing care in a teaching hospital in China. Patient satisfaction with nursing care was assessed by a self-designed questionnaire administered to 320 inpatients selected by a convenience sampling method. The patients had a relatively high level of satisfaction with nursing care. Patients' age, educational background, occupation, methods of payment, and hospital wards were main factors influencing their satisfaction with nursing care. The study provides a new tool for measuring patient satisfaction with nursing care in China.
Liu
Yilan
Y
Department of Nursing, Union Hospital of Tongji Medical College, Huazhong University of Science and Technology, Wuhan, China. yilanl@yahoo.com
Wang
Guilan
G
D000293:Adolescent; D000328:Adult; D000367:Age Factors; D000368:Aged; D000369:Aged, 80 and over; D002681:China; D002983:Clinical Competence / Q000592:standards; D004522:Educational Status; D004645:Empathy; D005260:Female; D006272:Health Facility Environment / Q000592:standards; D006784:Hospitals, Teaching; D006801:Humans; D008297:Male; D008875:Middle Aged; D024802:Nurse's Role; D009723:Nurse-Patient Relations; D009732:Nursing Care / Q000523:psychology / Q000592:standards; D015403:Nursing Evaluation Research; D009741:Nursing Staff, Hospital / Q000193:education / Q000523:psychology / Q000592:standards; D009790:Occupations; D010353:Patient Education as Topic / Q000592:standards; D017060:Patient Satisfaction / Q000706:statistics & numerical data; D011787:Quality of Health Care / Q000592:standards*; D011795:Surveys and Questionnaires