Families: from difficult to exceptional--one team's journey.
Families of patients need support when the hospital stay becomes more difficult than anticipated. Healthcare providers also need assistance when caring for them. A continuous improvement team, Caring for Exceptional Families, was initiated to develop a system with tools and interventions for a proactive multidisciplinary approach to identifying families at risk for negative behavior during the hospital experience. The process and outcomes of this team are described.
Baker
Marilyn Kay
MK
Mayo Clinic, Rochester, Minnesota 55905, USA. baker.marilyn@mayo.edu
Miers
Anne
A
Sulla
Stephanie
S
Vines
Heilia
H
D000223:Adaptation, Psychological; D001294:Attitude to Health; D003220:Conflict, Psychological; D003661:Decision Support Techniques; D004645:Empathy; D005190:Family / Q000523:psychology*; D006379:Helping Behavior; D006801:Humans; D008910:Minnesota; D009341:Negativism; D019635:Neurosurgical Procedures / Q000451:nursing / Q000523:psychology; D024802:Nurse's Role / Q000523:psychology; D009730:Nursing Assessment; D015403:Nursing Evaluation Research; D009741:Nursing Staff, Hospital / Q000193:education / Q000523:psychology; D010043:Outcome and Process Assessment, Health Care; D010348:Patient Care Team / Q000458:organization & administration*; D017410:Practice Guidelines as Topic; D011368:Professional-Family Relations; D018570:Risk Assessment; D012944:Social Support; D011795:Surveys and Questionnaires; D017749:Total Quality Management / Q000458:organization & administration*; D014218:Triage