title: [The importance of patient inquiries for quality management].
authors.forename: Peter
authors.initials: P
authors.lastname: Hensen
mesh_terms: D005858:Germany; D010342:Patient Acceptance of Health Care; D010353:Patient Education as Topic / Q000379:methods*; D017060:Patient Satisfaction; D010819:Physician's Role; D010817:Physician-Patient Relations; D011785:Quality Assurance, Health Care / Q000379:methods*