[Development and application of nursing service quality indicators in nursing homes].
OBJECTIVE
This study was designed to develop Nursing Service Quality Indicators(NSQIs) in nursing homes that would lead to an appropriate evaluation and improvement of nursing service quality.


METHODS
The preliminary NSQIs were developed through literature reviews and analysis of existing quality indicators. A content validity testing was done twice by using a panel of experts who were from academia and the clinical areas. The final NSQIs were confirmed and applied in three nursing homes to test feasibility.


RESULTS
The preliminary NSQIs had 4 domains and 31 indicators. Two content validity testings were performed. The indicators scoring over .80 CVI for each testing were selected and modified by experts' opinions. The final NSQIs consisted of7 domains and 33 indicators. They were applied in three nursing homes and it was revealed that all the indicators were applicable.


CONCLUSIONS
In this study, it is shown that this new 'Nursing Service Quality Indicators in Nursing Homes' is suitable for a holistic evaluation of nursing service quality of elderly patients in nursing homes. This NSQIs will be able to provide a basis for establishing nursing care standards and improving the nursing care quality in nursing homes.
Chung
Jane
J
College of Nursing, Yonsei University, Korea. janever@hanmail.net
D006801:Humans; D015403:Nursing Evaluation Research; D009735:Nursing Homes / Q000592:standards*; D009739:Nursing Services / Q000592:standards*; D019984:Quality Indicators, Health Care; D015203:Reproducibility of Results