title: How to manage difficult patient encounters.
authors.affiliation: Department of Family and Community Medicine, Southern Illinois University School of Medicine, Springfield, IL, USA.
authors.forename: Sharon K
authors.initials: SK
authors.lastname: Hull
authors.forename: Karen
authors.initials: K
authors.lastname: Broquet
mesh_terms: D000786:Anger; D003142:Communication; D003220:Conflict, Psychological; D004522:Educational Status; D004645:Empathy; D005239:Fear; D006801:Humans; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D011216:Practice Management, Medical