A methodological and operative framework for the evaluation of an e-health project.
Assessing public sector ICT investments represents the premise for successful implementation of an e-health strategy. The recent literature stresses the importance of going beyond the mere financial and/or technical dimensions of the analysis. Consequently, the paper proposes an example of e-health project evaluation aiming to develop measures which get close to the notion of benefits to the different stakeholders involved: top management, patients, local community. The case study refers to an Italian health care organization that implemented a project of digitalization of its clinical reports production few years ago. Based on on-field research, different approaches are used to assess costs and benefits from different stakeholders' perspectives. The results of a multidimensional evaluation are reported to emphasize the need for different measures to assess the sustainability of an e-health project according to the financial convenience, the social role of the organization, and the contingent situation.
Buccoliero
Luca
L
CERGAS SDA Bocconi, Milan, Italy. luca.buccoliero@uni-bocconi.it
Calciolari
Stefano
S
Marsilio
Marta
M
D003362:Cost-Benefit Analysis; D017598:Efficiency, Organizational; D017048:Health Care Costs; D058016:Health Facility Administration; D007256:Information Systems / Q000191:economics; D020407:Internet; D007449:Investments; D007558:Italy; D016347:Medical Records Systems, Computerized / Q000191:economics; D019982:Organizational Case Studies; D017064:Process Assessment, Health Care / Q000379:methods