title: Improving patient satisfaction with a sexual health service.
abstract: This article describes how staff working in a genitourinary medicine (GUM) department improved its service for patients. The article outlines an action research project which focused on asking patients to complete a satisfaction questionnaire. A total of 50 new or rebook patients were asked to complete the survey and a 48% (n =24) response rate was achieved. Four key areas were identified for improvement: waiting time for appointment following referral; patients being unable to attend appointments; informing patients of results; and chaperone availability for patients and staff.
authors.affiliation: Trent Universities Interprofessional Learning in Practice (TUILIP) Project. k.s.sher@btinternet.com
authors.forename: Karen
authors.initials: K
authors.lastname: Sheriff
mesh_terms: D006801:Humans; D017060:Patient Satisfaction; D019529:Sexuality; D013222:State Medicine; D011795:Surveys and Questionnaires; D006113:United Kingdom; D014566:Urogenital System