title: Concurrent projects aim to improve satisfaction.
abstract: A concerted effort involving several initiatives can make a big difference in your patient satisfaction scores. The ED at Williamsport (PA) Hospital increased their rates from a low of 65.6% to more than 83% in less than 18 months using strategies that included: The addition of patient service representatives to help make patients more comfortable and keep them apprised of waiting time expectations. A switch in primary staffing of the 'Urgicenter' from physicians to physician assistants. A new triage process that gets patients back into the ED proper much more quickly.
mesh_terms: D003211:Concurrent Review; D004636:Emergency Service, Hospital / Q000458:organization & administration* / Q000706:statistics & numerical data; D015285:Hospital-Patient Relations; D006801:Humans; D017060:Patient Satisfaction; D010414:Pennsylvania; D010823:Physician Assistants; D013997:Time Factors; D014218:Triage