Consumer satisfaction with inpatient psychiatric treatment among persons with severe mental illness.
Consumer satisfaction with inpatient care is an important component of quality of care and a recovery-oriented system of care. This study assessed association of patient, demographic and process of care variables with inpatient satisfaction focusing on modifiable service delivery factors. Participants were 136 people with psychotic or affective disorders recruited from VA inpatient units who were interviewed with an extensive assessment. Staff teaching efforts regarding medication, illness management, substance abuse, outpatient treatment and living skills were significantly associated with greater levels of satisfaction with care, controlling for demographic and clinical variables. This may reflect value consumers place on staff time, attention and communication. Teaching may enhance self-efficacy and hope thereby facilitating recovery.
Hackman
Ann
A
Department of Psychiatry, University of Maryland, 630 W. Fayette Street, 4th floor, Baltimore, MD 21201, USA. ahackman@psych.umaryland.edu
Brown
Clayton
C
Yang
Ye
Y
Goldberg
Richard
R
Kreyenbuhl
Julie
J
Lucksted
Alicia
A
Wohlheiter
Karen
K
Dixon
Lisa
L
D010054:Brief Psychiatric Rating Scale / Q000706:statistics & numerical data; D003156:Community Mental Health Services / Q000706:statistics & numerical data; D015897:Comorbidity; D003258:Consumer Behavior / Q000706:statistics & numerical data*; D017831:Diagnosis, Dual (Psychiatry); D005260:Female; D006304:Health Status; D006760:Hospitalization; D006787:Hospitals, Veterans; D006801:Humans; D008297:Male; D008396:Maryland / Q000453:epidemiology; D008505:Medical Staff, Hospital; D001523:Mental Disorders / Q000175:diagnosis / Q000453:epidemiology / Q000628:therapy*; D008875:Middle Aged; D010349:Patient Compliance; D010353:Patient Education as Topic; D011618:Psychotic Disorders / Q000175:diagnosis / Q000453:epidemiology / Q000628:therapy; D011619:Psychotropic Drugs / Q000009:adverse effects / Q000627:therapeutic use; D011787:Quality of Health Care; D012559:Schizophrenia / Q000175:diagnosis / Q000453:epidemiology / Q000628:therapy; D019966:Substance-Related Disorders / Q000175:diagnosis / Q000453:epidemiology / Q000628:therapy
D011619:Psychotropic Drugs