title: Customer-centric strategies.
authors.forename: Bill
authors.initials: B
authors.lastname: Bodnar
mesh_terms: D030881:Disclosure; D006801:Humans; D008389:Marketing of Health Services; D015279:Organizational Culture; D017060:Patient Satisfaction; D018802:Patient-Centered Care; D019984:Quality Indicators, Health Care; D014481:United States