title: Staff-family relationships in the care of older people: a report on a systematic review.
abstract: This article reports on a systematic review of the strategies, practices, and organizational characteristics that promote constructive staff-family relationships in the care of older adults in the health care setting. Research evidence points to the need to address power and control issues, communication, and collaborative approaches to care. Interventions designed to promote family-staff relationships are more likely to achieve maximum benefit when implemented with accompanying information sharing, education, and managerial support.
authors.affiliation: Australian Centre for Evidenced Based Aged Care, La Trobe University, 1231 Plenty Rd., Bundoora, Vic. 3083, Australia.
authors.forename: Emily
authors.initials: E
authors.lastname: Haesler
authors.forename: Michael
authors.initials: M
authors.lastname: Bauer
authors.forename: Rhonda
authors.initials: R
authors.lastname: Nay
mesh_terms: D002983:Clinical Competence; D003142:Communication; D003299:Cooperative Behavior; D004645:Empathy; D019317:Evidence-Based Medicine; D005190:Family / Q000523:psychology*; D005851:Geriatric Nursing / Q000458:organization & administration*; D006301:Health Services Needs and Demand; D006694:Holistic Health; D006801:Humans; D007389:Internal-External Control; D024802:Nurse's Role / Q000523:psychology; D009730:Nursing Assessment; D015403:Nursing Evaluation Research; D009736:Nursing Process; D010353:Patient Education as Topic; D011209:Power, Psychological; D011368:Professional-Family Relations; D012107:Research Design; D012944:Social Support