Collaboration of the ED nurse and patient liaison to achieve service excellence with the pediatric patient.
Murphy
Tammy J
TJ
Emergency Department Charge Nurse and Co-chair of the Service Excellence Team, Jordan Hospital, Plymouth, Mass 02360, USA. tjmrnlnc@comcast.net
Nichols
Denise Brouillette
DB
D002648:Child; D002673:Child, Hospitalized / Q000523:psychology*; D003258:Consumer Behavior; D003299:Cooperative Behavior; D016529:Emergency Nursing; D004636:Emergency Service, Hospital / Q000592:standards*; D004645:Empathy; D006801:Humans; D008404:Massachusetts; D010344:Patient Advocacy; D010371:Pediatric Nursing; D010988:Play and Playthings; D011368:Professional-Family Relations; D011785:Quality Assurance, Health Care / Q000458:organization & administration*