title: Use mystery shoppers to improve your scores.
authors.forename: Lisa
authors.initials: L
authors.lastname: Buckley
authors.forename: Maureen O
authors.initials: MO
authors.lastname: Larkin
mesh_terms: D019985:Benchmarking; D019538:Health Care Surveys; D006739:Hospital Administration / Q000592:standards*; D015285:Hospital-Patient Relations; D006801:Humans; D008389:Marketing of Health Services; D017060:Patient Satisfaction; D016544:Patient Simulation; D014481:United States