Family vigilance: improving the experience and outcome.
OBJECTIVE
Our facility encourages family involvement, but some families are rude, intrusive, or disruptive. Occasionally, this derails staff-family relationships. How can we turn this around?


METHODS
Family vigilance at its most intense can become disruptive. Understanding the dynamics of family vigilance is key. Knowing, anticipating, and preventing its pitfalls make family involvement an asset.
Zanni
Guido R
GR
National Cancer Institute, National Institutes of Health, Bethesda, MD, USA.
Wick
Jeannette Y
JY
D000368:Aged; D001291:Attitude of Health Personnel; D001294:Attitude to Health; D005190:Family / Q000523:psychology*; D005195:Family Relations; D006801:Humans; D007398:Interpersonal Relations; D008134:Long-Term Care / Q000592:standards; D011368:Professional-Family Relations; D011785:Quality Assurance, Health Care; D012944:Social Support