Effective communication and delivery of culturally competent health care.
Effective communication between patients and health care providers is a critical element to quality health care. Becoming aware of patients' attitudes, beliefs, biases, and behaviors that may influence patient care can help clinicians improve access to and quality of care. Health care providers should develop a strategic plan for improvement, then implement and evaluate the plan to include structured, continuously improving progress toward achieving cultural competency goals. In this challenging health care environment, health care providers need the skills to explore the meaning of illness, to determine patient's social and family context, and provide patient-centered and culturally competent care.
Markova
Tsveti
T
UFP Detroit, Department of Family Medicine and Public Health Sciences, Wayne State University, Detroit, MI, USA.
Broome
Barbara
B
D000369:Aged, 80 and over; D001294:Attitude to Health / Q000208:ethnology; D002983:Clinical Competence / Q000592:standards; D003142:Communication; D018864:Cultural Diversity; D004522:Educational Status; D005260:Female; D006040:Goals; D006272:Health Facility Environment; D007722:Health Knowledge, Attitudes, Practice; D006297:Health Services Accessibility; D006801:Humans; D024802:Nurse's Role / Q000523:psychology; D009723:Nurse-Patient Relations; D016746:Transcultural Nursing / Q000458:organization & administration*; D014481:United States