Mass General makes its survey findings public.
Hospital takes two-pronged approach, dealing with transparency while pursuing performance improvement. In addition to a copy of The Joint Commission survey, facility answers key questions and provides regular updates on web site. Policy of openness helps generate staff buy-in for PI initiatives.
D000068:Accreditation; D001900:Boston; D030881:Disclosure; D006769:Hospitals, General / Q000458:organization & administration / Q000592:standards*; D006773:Hospitals, Municipal / Q000458:organization & administration / Q000592:standards*; D006801:Humans; D033181:Information Dissemination; D020407:Internet; D007591:Joint Commission on Accreditation of Healthcare Organizations; D016134:Organizational Policy; D011785:Quality Assurance, Health Care; D014481:United States