Supporting information technology across health boards in New Zealand: the role of learning in adapting to complex change.
This article describes a study of a major change management project involving the establishment of a shared services organization to align the information services functions for two district health boards in New Zealand. The research uncovered a capability crisis that many people experienced when they realized the magnitude of the task they were involved in. Not everyone experienced the crisis and it seems that learning, especially in a complex healthcare environment, plays an important role in reducing the negative impact of change.
Day
K J
KJ
School of Population Health, University of Auckland, New Zealand. K.day@auckland.ac.nz
Norris
A C
AC
D000223:Adaptation, Psychological; D006751:Hospital Information Systems / Q000458:organization & administration*; D006755:Hospital Shared Services; D007858:Learning; D009520:New Zealand; D019982:Organizational Case Studies; D009936:Organizational Innovation