Optimal outpatient appointment scheduling.
In this paper optimal outpatient appointment scheduling is studied. A local search procedure is derived that converges to the optimal schedule with a weighted average of expected waiting times of patients, idle time of the doctor and tardiness (lateness) as objective. No-shows are allowed to happen. For certain combinations of parameters the well-known Bailey-Welch rule is found to be the optimal appointment schedule.
Kaandorp
Guido C
GC
Department of Epidemiology & Biostatistics, Erasmus Medical Center, Rotterdam, The Netherlands.
Koole
Ger
G
D001071:Appointments and Schedules; D017598:Efficiency, Organizational; D006801:Humans; D008962:Models, Theoretical; D009819:Office Visits; D010045:Outpatients; D010820:Physicians; D013997:Time Factors; D017748:Time Management / Q000458:organization & administration
Lancet. 1952 May 31;1(6718):1105-8
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