Seeing systems in health care organizations.
"Systems" in health care organizations are difficult to visualize and understand by people across the organization. Systems exist as behaviors that have reasons and consequences rather than strict, linear cause and effect relationships. Learn how to sketch and see the systems at work in health care, and how to change them to help end the blame game.
Friedman
Leonard H
LH
Department of Public Health, Oregon State University, Corvallis, Oregon, USA. friedman@oregonstate.edu
King
Jonathan B
JB
Bella
David
D
D006268:Health Facilities; D006801:Humans; D019300:Medical Errors / Q000517:prevention & control; D015279:Organizational Culture; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D017751:Safety Management; D012539:Scapegoating; D014481:United States