It's no-show time! How leaders at one practice tackled the no-show problem--and how you can, too.
Patients who fail to keep appointments without notice--"no-shows"--adversely affect patient access and clinical revenue. The medical center at the University of California-San Francisco saw no-shows take an estimated $7 million annually out of its revenue. Although the reasons and rates for no-shows vary greatly among medical practices, the approaches the author describes for this academic medical center can be applied in any practice setting.
Quinn
Kathleen
K
University of California-San Francisco, Department of Orthopaedics, USA. kathleen.quinn@ucsfmedctr.org
D000046:Academic Medical Centers / Q000458:organization & administration*; D026683:Advisory Committees; D001071:Appointments and Schedules; D002140:California; D006123:Group Practice / Q000458:organization & administration*; D006801:Humans; D007318:Inservice Training; D007857:Leadership; D010349:Patient Compliance / Q000706:statistics & numerical data*; D017010:Reminder Systems; D013685:Telecommunications; D013995:Time