title: Influence of Pharmaceutical Care intervention and communication skills on the improvement of pharmacotherapeutic outcomes with elderly Brazilian outpatients.
abstract: OBJECTIVE
  The goal of this study was to evaluate the influence of Pharmaceutical Care intervention on the results obtained with a group of elderly outpatients and to analyze the communication skills used by healthcare professionals (research pharmacists, dispensing pharmacists, and physicians) during counseling about healthcare and drug therapy.
  
  
  METHODS
  The instruments were applied to 30 elderly outpatients assisted at the pharmacy of a primary healthcare unit in Ribeirão Preto (SP), Brazil. The group of patients received follow-up for a period of 12 months.
  
  
  RESULTS
  It was observed that Pharmaceutical Care intervention and humanized communication, of an educational nature, optimized the use of medication, reduced symptoms caused by drug therapy, and improved the health conditions of the patients.
  
  
  CONCLUSIONS
  Pharmaceutical Care intervention was essential for the establishment of therapeutic relationships and influenced the care given to elderly people as well as the achievement of positive health outcomes.
  
  
  CONCLUSIONS
  After this study, Pharmaceutical Care programs were implemented in different PHCU's of Ribeirão Preto and pharmacists are following-up 300 elderly patients.
authors: Faculty of Pharmaceutical Sciences of Ribeirão Preto, University of São Paulo, Brazil. lyra_jr@hotmail.com
authors: Divaldo P
authors: DP
authors: Lyra
authors: Chiara E
authors: CE
authors: Rocha
authors: Juliana P
authors: JP
authors: Abriata
authors: Fernanda R E
authors: FR
authors: Gimenes
authors: Manuel Machuca
authors: MM
authors: Gonzalez
authors: Irene R
authors: IR
authors: Pelá
mesh_terms: D000368:Aged / Q000523:psychology; D000553:Ambulatory Care / Q000458:organization & administration*; D001291:Attitude of Health Personnel; D001294:Attitude to Health; D001938:Brazil; D002983:Clinical Competence / Q000592:standards*; D003142:Communication; D003299:Cooperative Behavior; D005260:Female; D007722:Health Knowledge, Attitudes, Practice; D006801:Humans; D008297:Male; D017063:Outcome Assessment, Health Care; D010353:Patient Education as Topic / Q000458:organization & administration*; D010593:Pharmaceutical Services / Q000458:organization & administration*; D010595:Pharmacists / Q000458:organization & administration / Q000523:psychology; D011320:Primary Health Care / Q000458:organization & administration; D024382:Professional Role / Q000523:psychology; D011369:Professional-Patient Relations; D015397:Program Evaluation; D011446:Prospective Studies; D011795:Surveys and Questionnaires; D013664:Teaching Materials; D017749:Total Quality Management / Q000458:organization & administration*