title: "To reach a representative, please click the icon". A Blue's call center Web-based VoIP solution empowers providers and saves time.
authors.affiliation: BlueCross BlueShield of South Carolina, USA. david.boucher@bcbssc.com
authors.forename: David
authors.initials: D
authors.lastname: Boucher
mesh_terms: D054598:Blue Cross Blue Shield Insurance Plans; D003132:Commerce; D003142:Communication; D004059:Diffusion of Innovation; D017598:Efficiency, Organizational; D020407:Internet; D019982:Organizational Case Studies; D013022:South Carolina; D049250:Speech Recognition Software