title: [Patient flow analysis in seven primary health care centers in Monastir (Tunisia)].
abstract: Patient flow analysis was considered as a part of work organisation in primary health care center which led to quality and patient satisfaction. From 14 January to 6 march 1998 we conduct a research in the 7 PHC of Monastir health district to describe PFA and to detect bottlenecks in this flow. The median waiting time to see the physician was 1h 24 mn, 5 mn for care and 4 mn the contact with the physician. Thus only 15.42% of median stay time, 1h 41 mn, was used by patient.
authors.affiliation: Departament de Médecine Communautaire, Faculté de Médecine de Monastir, Tunisie.
authors.forename: Kamel
authors.initials: K
authors.lastname: Ben Salem
authors.forename: Mondher
authors.initials: M
authors.lastname: Letaief
authors.forename: Nissaf
authors.initials: N
authors.lastname: Gaïda
authors.forename: Fethi
authors.initials: F
authors.lastname: Khayeche
authors.forename: Zakia
authors.initials: Z
authors.lastname: Belghith
authors.forename: Mohamed S
authors.initials: MS
authors.lastname: Soltani
authors.forename: Abdallah
authors.initials: A
authors.lastname: Bchir
mesh_terms: D017598:Efficiency, Organizational; D006801:Humans; D011320:Primary Health Care / Q000458:organization & administration*; D017064:Process Assessment, Health Care; D013996:Time and Motion Studies; D014416:Tunisia