[Patient flow analysis in seven primary health care centers in Monastir (Tunisia)].
Patient flow analysis was considered as a part of work organisation in primary health care center which led to quality and patient satisfaction. From 14 January to 6 march 1998 we conduct a research in the 7 PHC of Monastir health district to describe PFA and to detect bottlenecks in this flow. The median waiting time to see the physician was 1h 24 mn, 5 mn for care and 4 mn the contact with the physician. Thus only 15.42% of median stay time, 1h 41 mn, was used by patient.
Ben Salem
Kamel
K
Departament de Médecine Communautaire, Faculté de Médecine de Monastir, Tunisie.
Letaief
Mondher
M
Gaïda
Nissaf
N
Khayeche
Fethi
F
Belghith
Zakia
Z
Soltani
Mohamed S
MS
Bchir
Abdallah
A
D017598:Efficiency, Organizational; D006801:Humans; D011320:Primary Health Care / Q000458:organization & administration*; D017064:Process Assessment, Health Care; D013996:Time and Motion Studies; D014416:Tunisia