title: Bossing or serving? How leaders execute effectively.
abstract: Many new leaders believe that the way to get things done is to be autocratic and directive. Successful leadership is a negotiated process with the employees that must be mutually satisfying for the evolution into a high-performing unit or organization. Well-intentioned leaders often overlook the very simple truth of learning to help people move forward in their work and to treat people as decent human beings.
authors.affiliation: Kerfoot & Associates, Indianapolis, IN, USA. karlene@indy.com
authors.forename: Karlene
authors.initials: K
authors.lastname: Kerfoot
mesh_terms: D006801:Humans; D007857:Leadership; D009740:Nursing Staff / Q000458:organization & administration*; D010559:Personnel Management