Building the office team: what's the payoff?
Bogged down in the everyday mire of a busy medical practice with multiple locations, a management team was faced with issues of cohesiveness, employee morale, and communication. Enter an outside facilitator who, with the executive director and president of the organization, developed a plan for a management retreat and subsequent monthly management meetings. The results were nothing short of astonishing, with a shared vision and goals communicated throughout the organization, communication being consciously expanded to all locations, and palpable physician support of employees.
Anthony
Carol
C
Primary Care, Northwestern Medical Faculty Foundation, Division of General Internal Medicine, 675 North St. Clair Street, Gaiter, Suite 18-200, Chicago, IL 60611, USA. ccanthony@earthlink.net
Marcelo
Karen
K
D003142:Communication; D004526:Efficiency; D006801:Humans; D007857:Leadership; D007858:Learning; D009013:Morale; D009936:Organizational Innovation; D009937:Organizational Objectives; D010558:Personnel Loyalty; D010559:Personnel Management; D011216:Practice Management, Medical; D012931:Social Environment; D013192:Staff Development; D013663:Teaching