Working with anxious or fearful patients: a training tool for the medical practice staff.
Every medical practice must work with at least some patients who are fearful or anxious. This article explores the seven most common root causes of patient fear and anxiety and offers practical suggestions for avoiding or minimizing these fears. It addresses, in particular, the patient's fear of the unknown, of being humiliated, of reenacting a medical legend or horror story, and of being vulnerable and helpless. It also explores the patient's fear of high medical fees or being unable to pay, a poor or disappointing clinical outcome, and being in a hospital-like environment. The author suggests that the medica lpractice staff may wish to seek training in fear control and includes practical how-to strategies for minimizing fear when working with children.
Hills
Laura Sachs
LS
merlegerle@aol.com
D001007:Anxiety / Q000517:prevention & control*; D003142:Communication; D005239:Fear; D006801:Humans; D008503:Medical Staff; D010342:Patient Acceptance of Health Care; D017060:Patient Satisfaction; D011216:Practice Management, Medical; D011369:Professional-Patient Relations