[Who are the 'no-shows' and why don't they turn up?].
BACKGROUND
No-show is a problem in mental health care.


OBJECTIVE
To obtain insight into the characteristics of patients who fail to appear at their intake appointments, to find out their reasons for not turning up, and thereby, if possible, to identify aspects of the intake procedures that may require adaptation.


METHODS
In a prospective study based on 333 patients, we compared the characteristics of patients who failed to show up for the intake procedure with those of patients who did show up. Via a telephone interview we asked the 'no-shows' why they had not come.


RESULTS
The number of 'no-shows' was lower than expected and we found only two very small differences: patients with a non-western background were less likely to turn up, as were patients whose appointments were later in the day, mainly around lunchtime. Via the telephone interview we found that most of the 'no-shows' still had felt unwell and blamed themselves for not turning up. They still wanted to be given professional help.


CONCLUSIONS
No-show at intake appears to be less of a problem than expected. It seems a good idea to approach patients after they have missed appointments, because 'no-shows' still have serious symptoms and are still eager to receive professional help. It will probably be worthwhile conducting a similar investigation among 'no-shows' once they have begun to receive treatment.
Korrelboom
C W
CW
Parnassiagroep. Mangostraat 15, kamer814, 2552 KS, Den Haag, Netherlands. k.korrelboom@psyq.nl
Huijbrechts
I P A M
IP
Zirar
D
D
Hoffman
T O
TO
D000328:Adult; D001071:Appointments and Schedules; D005006:Ethnicity; D005260:Female; D006801:Humans; D008297:Male; D008605:Mental Health Services / Q000706:statistics & numerical data*; D010343:Patient Admission; D010349:Patient Compliance / Q000208:ethnology* / Q000523:psychology*; D011446:Prospective Studies; D013997:Time Factors