title: Service delivery and service quality in radiology.
authors.affiliation: Medi-Rad Associates Ltd., 3 Mt Elizabeth, #01-01 Mt Elizabeth Medical Centre, Singapore 228510, Singapore. jhoe@pacific.net.sg
authors.forename: John W M
authors.initials: JW
authors.lastname: Hoe
mesh_terms: D003695:Delivery of Health Care / Q000592:standards*; D006801:Humans; D017060:Patient Satisfaction; D018802:Patient-Centered Care / Q000592:standards*; D010817:Physician-Patient Relations; D011785:Quality Assurance, Health Care; D011871:Radiology / Q000592:standards*; D011872:Radiology Department, Hospital / Q000592:standards