Do organizational factors explain the quality of care?
This study investigated the perceptions of patients, nurses, physicians, and managers of the quality of care. While they all evaluated the quality of care to be good, the evaluations of patients and staff were different from each other's. Organizational factors such as values and work explained the quality of care evaluated by nursing staff and physicians compared to work and leadership by managers. No obvious relationship between quality and leadership could be found.
Kvist
Tarja
T
University of Kuopio, Kuopio University Hospital, Kuopio, Finland. tarja.kvist@uku.fi
Vehviläinen-Julkunen
Katri
K
Jokela
Veikko
V
D000293:Adolescent; D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D001291:Attitude of Health Personnel; D001294:Attitude to Health; D002648:Child; D004645:Empathy; D005163:Factor Analysis, Statistical; D005260:Female; D005387:Finland; D006272:Health Facility Environment / Q000458:organization & administration*; D007722:Health Knowledge, Attitudes, Practice; D006785:Hospitals, University / Q000458:organization & administration; D006801:Humans; D007857:Leadership; D016014:Linear Models; D008297:Male; D008875:Middle Aged; D015404:Nursing Methodology Research; D009741:Nursing Staff, Hospital / Q000458:organization & administration / Q000523:psychology; D015279:Organizational Culture; D011787:Quality of Health Care / Q000592:standards*; D011795:Surveys and Questionnaires; D017132:Workplace / Q000458:organization & administration / Q000523:psychology