[The patients' view on psychiatric hospitalisation--a qualitative evaluation].
OBJECTIVE
The patients' views on the services provided play an important role in improving the quality of care. The clients' view on services provided in psychiatric hospital--a qualitative evaluation is the aim of the presented study.


METHODS
During the year, 1190 responders--before their discharge from the hospital--answered the questionnaire entirely anonymously--51 questionnes (2 open), aimed to monitor the quality of the services provided from admission to discharge.


RESULTS
In open questions 748 positive and 370 negative comments were received. The positive comments described mainly the staff attitude and professional competences. The negative ones concerned mainly the discomfort and inconvenience due to the restrictions related to the psychiatric specificity, accommodation conditions and staff misbehaviour and lack of concern.


CONCLUSIONS
In order to improve the quality of the services provided, the structural changes in mental health care are necessary as well as additional funding. Reorganisation in mental health care--the services provided in the community settings may indirectly improve the hospitalisation conditions.
Anczewska
Marta
M
I Klinika Psychiatryczna IPiN w Warszawie.
Indulska
Anna
A
Raduj
Joanna
J
Pałyska
Maciej
M
Prot
Katarzyna
K
D000328:Adult; D005260:Female; D019538:Health Care Surveys; D006778:Hospitals, Psychiatric / Q000458:organization & administration; D006801:Humans; D007297:Inpatients / Q000523:psychology / Q000706:statistics & numerical data*; D008297:Male; D008505:Medical Staff, Hospital / Q000458:organization & administration; D001523:Mental Disorders / Q000534:rehabilitation*; D028642:Persons with Psychiatric Disorders / Q000523:psychology / Q000706:statistics & numerical data*; D008875:Middle Aged; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011044:Poland / Q000453:epidemiology; D011369:Professional-Patient Relations; D011785:Quality Assurance, Health Care; D011795:Surveys and Questionnaires