Reviewing the application of the balanced scorecard with implications for low-income health settings.
High-income countries (HICs) are increasingly making use of the balanced scorecard (BSC) in healthcare. Evidence about BSC usage in low-income countries (LICs) is deficient. This study assessed feasibility of BSC use in LICs. Systematic review of electronic databases shows that the BSC improved patient, staff, clinical, and financial outcomes in HICs. To translate the experience of BSC use in HICs to their use in LICs, the applicability parameters of the National Committee for Quality Assurance were applied. Despite contextual challenges, pilot testing of BSC use can be undertaken in selected LICs. Committed leadership, cultural readiness, quality information systems, viable strategic plans, and optimum resources are required.
Rabbani
Fauziah
F
Department of Community Health Sciences, Aga Khan University, Karachi, Pakistan. fauziah.rabbani@aku.edu
Jafri
S M Wasin
SM
Abbas
Farhat
F
Pappas
Gregory
G
Brommels
Mats
M
Tomson
Goran
G
D003906:Developing Countries; D006801:Humans; D007255:Information Services; D011204:Poverty Areas; D019984:Quality Indicators, Health Care