title: How can case managers develop positive and effective relationships with clients by phone?
authors: Employee Wellness Service, Central Arkansas Veterans Healthcare System, Little Rock, AR, USA.
authors: Norman DePaul
authors: ND
authors: Brown
authors: Susan Katz
authors: SK
authors: Sliski
mesh_terms: D019090:Case Management / Q000458:organization & administration*; D006801:Humans; D009723:Nurse-Patient Relations; D013689:Telephone