[Emergency Ward: a view on the interaction between nursing professionals and patients].
This research study was carried out in a public tertiary emergency hospital in the city of São Paulo, Brazil, with 20 professionals of nursing (2 nurses, 11 technicians, and 7 auxiliaries). It aimed at analyzing the role of communication in the interaction of professionals with patients, and at identifying its importance for nurse professionals. Data were collected using individual interviews. Content analyses revealed three main categories: difficulties imposed by the emergency ward environment on proper communication, dichotomy between doing and executing, and communication as care--revealing a mechanization of communication and its need by the patient.
de Souza
Roberta Brito
RB
Escola de Enfermagem da Universidade de São Paulo (USP).
da Silva
Maria Júlia Paes
MJ
Nori
Adriana
A
D000328:Adult; D001938:Brazil; D003144:Communication Barriers; D003625:Data Collection; D004634:Emergency Medical Technicians / Q000523:psychology*; D016529:Emergency Nursing; D005260:Female; D006801:Humans; D007400:Interprofessional Relations; D007588:Job Satisfaction; D008297:Male; D024802:Nurse's Role; D009723:Nurse-Patient Relations; D009726:Nurses / Q000523:psychology*; D009728:Nursing Assistants / Q000523:psychology*; D013997:Time Factors; D016526:Workload