[The product of the service of nursing in the perspective of the management of quality].
This study aimed at discussing the need of stimulating innovative and integrating management practices based on the offer of quality products in order to promote new Nursing thinking/practices. Several factors intervene in this process: complexity of the human life, competitiveness, customer's requirement level, globalization, and particularly information technology revolution. In order to supply these requirements and to overcome complexities, the use of tools capable of improving the supplied services, such as management practices based on quality services, along with the implementation of humanization services, is necessary.
Backes
Dirce Stein
DS
Enfermagem pelo Programa de Pós-Graduação da UFSC. backesdirce@ig.com.br
Silva
Deise Marinho
DM
de Siqueira
Hedi Heckler
HH
Erdmann
Alacoque Lorenzine
AL
D004993:Ethics, Nursing; D006801:Humans; D024802:Nurse's Role; D009723:Nurse-Patient Relations; D009729:Nursing; D009732:Nursing Care / Q000379:methods*; D011785:Quality Assurance, Health Care; D017749:Total Quality Management