'PIT' more than triples ED's satisfaction rates.
One ED boosted its patient satisfaction rate from the 30th percentile to the 96th percentile, just by placing a physician in triage. Here are some tips for implementing this process, which also will have a significant impact on your bottom line. Create a triage team that includes a physician, nurses, and an ED tech. Perform quick registration. Order tests while patient is still in triage. If your ED has a fast-track area, send low-acuity patients there to be seen by a physician or PA.
D017598:Efficiency, Organizational; D004636:Emergency Service, Hospital; D007902:Length of Stay; D009820:Ohio; D019982:Organizational Case Studies; D017060:Patient Satisfaction; D010819:Physician's Role; D014218:Triage / Q000458:organization & administration*