title: [The patients' view on psychiatric hospitalisation--a qualitative evaluation].
abstract: OBJECTIVE
  The patients' views on the services provided play an important role in improving the quality of care. The clients' view on services provided in psychiatric hospital--a qualitative evaluation is the aim of the presented study.
  
  
  METHODS
  During the year, 1190 responders--before their discharge from the hospital--answered the questionnaire entirely anonymously--51 questionnes (2 open), aimed to monitor the quality of the services provided from admission to discharge.
  
  
  RESULTS
  In open questions 748 positive and 370 negative comments were received. The positive comments described mainly the staff attitude and professional competences. The negative ones concerned mainly the discomfort and inconvenience due to the restrictions related to the psychiatric specificity, accommodation conditions and staff misbehaviour and lack of concern.
  
  
  CONCLUSIONS
  In order to improve the quality of the services provided, the structural changes in mental health care are necessary as well as additional funding. Reorganisation in mental health care--the services provided in the community settings may indirectly improve the hospitalisation conditions.
authors: I Klinika Psychiatryczna IPiN w Warszawie.
authors: Marta
authors: M
authors: Anczewska
authors: Anna
authors: A
authors: Indulska
authors: Joanna
authors: J
authors: Raduj
authors: Maciej
authors: M
authors: Pałyska
authors: Katarzyna
authors: K
authors: Prot
mesh_terms: D000328:Adult; D005260:Female; D019538:Health Care Surveys; D006778:Hospitals, Psychiatric / Q000458:organization & administration; D006801:Humans; D007297:Inpatients / Q000523:psychology / Q000706:statistics & numerical data*; D008297:Male; D008505:Medical Staff, Hospital / Q000458:organization & administration; D001523:Mental Disorders / Q000534:rehabilitation*; D028642:Persons with Psychiatric Disorders / Q000523:psychology / Q000706:statistics & numerical data*; D008875:Middle Aged; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D011044:Poland / Q000453:epidemiology; D011369:Professional-Patient Relations; D011785:Quality Assurance, Health Care; D011795:Surveys and Questionnaires