title: [PKV-Ombudsman: resolving conflicts creatively ].
authors.forename: M
authors.initials: M
authors.lastname: Lamping
mesh_terms: D003220:Conflict, Psychological; D003405:Creativity; D007348:Insurance, Health; D010344:Patient Advocacy; D017149:Private Sector / Q000458:organization & administration*; D011340:Problem Solving