Introducing an innovative, multidisciplinary concept of care - communication problems and possible solutions.
Introducing an innovative, multidisciplinary concept of care means the change of existing structures both in work and communication flows which often involves problems. In this paper we describe exemplary the communication problems which arose during the introduction of the multidisciplinary concept of Family-Centred, Individualized Developmental Care of Premature Infants and Newborns at the Children's Hospital Heidelberg. We suggest workflow adaptations to achieve timeliness of information and present ideas to prevent communication problems e.g. caused by inadequate knowledge of staff. We used interviews, analyzed video-recordings and modified the Communication Observation Method [7] to analyze the present state of communication flows and structures.
Kohl
Christian D
CD
Department of Medical Informatics, Institute for Medical Biometry and Informatics, University of Heidelberg, Heidelberg, Germany. Christian.Kohl@med.uni-heidelberg.de
Schott
Claus
C
Verveur
Doris
D
Pöschl
Johannes
J
Knaup
Petra
P
D006776:Hospitals, Pediatric / Q000458:organization & administration*; D006801:Humans; D007231:Infant, Newborn; D007234:Infant, Premature; D033183:Interdisciplinary Communication; D016347:Medical Records Systems, Computerized / Q000458:organization & administration; D005791:Patient Care; D013647:Task Performance and Analysis