Health service organisations and professionals: an information systems model for transforming the nexus between accreditation and practice.
This paper presents a qualitative research approach used to generate data and theoretical insights for information systems design in a highly regulated health service organisation. Ethnographical and sociological analytic techniques were used for sensemaking in the domain, and then identifying key structures affecting the conduct of the health service. A key aspect was taking a futures perspective of possibilities for evolution of these structures. From this, a continuum model representing the nexus between accreditation and practice was developed, varying the degree of integration of information systems for organisation and individual-level accreditation. The paper uses the model to discuss the implications of possibilities for design in organisations where accreditation requirements have implications for work practice and information systems design.
Kelder
Jo-Anne
JA
School of Information Systems, University of Tasmania, Australia.
D000068:Accreditation; D007256:Information Systems; D007325:Institutional Practice; D008962:Models, Theoretical; D009938:Organizations / Q000592:standards; D036301:Qualitative Research