Considering theories of aggression in an emergency department context.
Internationally literature emphasises concern regarding the phenomenon of violence and aggression within the emergency field. This paper emphasises the important role education and training may play in reducing the risk of staff being exposed to violent or aggressive experiences. Furthermore, the paper emphasises, explores and discusses well recognised theories relating to aggression development. These theories can be used to explain both organisational strategies designed to minimise aggression in the emergency department and situational factors contributing to the development of aggressive interactions.
Ferns
Terry
T
University of Greenwich, School of Health and Social Care, Department of Acute and Continuing Care, Grey Building, Southwood Site, London SE9 2UG, UK. T.Ferns@gre.ac.uk
D000223:Adaptation, Psychological; D000374:Aggression / Q000523:psychology*; D001291:Attitude of Health Personnel; D001294:Attitude to Health; D001689:Biological Psychiatry; D001923:Brain Chemistry; D002755:Choice Behavior; D004636:Emergency Service, Hospital / Q000458:organization & administration*; D005007:Ethnology; D005639:Frustration; D006272:Health Facility Environment / Q000458:organization & administration; D006801:Humans; D007323:Instinct; D016272:Occupational Health; D015279:Organizational Culture; D010551:Personality; D011369:Professional-Patient Relations; D011574:Psychoanalytic Theory; D011582:Psychological Theory; D011908:Rationalization; D012307:Risk Factors; D012951:Socialization; D014754:Violence / Q000517:prevention & control / Q000523:psychology*