title: Satisfaction of diabetes patients under follow-up in a diabetes education program.
abstract: This study aimed to describe the satisfaction of diabetes patients, using the information received and the care offered after the implementation of the health educational program called Staged Diabetes Management (SDM), in April 2005, at a University Research and Extension Center in Ribeirão Preto - SP. Patient satisfaction was assessed through a satisfaction questionnaire, applied to 54 diabetes patients who participated in the program during 12 months. The patients reported that the information received during the program attended their needs; of the 54 patients, 59.3% mentioned information related to nutrition; 33.3% mentioned medicines and 31.5% glucose control. Related to the assessment of care, 81.5% of the patients considered it excellent. We concluded that the patient satisfaction evaluation was a valuable feedback to evaluate the program implemented by the multiprofessional team.
authors.affiliation: zanetti@eerp.usp.br
authors.forename: Maria Lúcia
authors.initials: ML
authors.lastname: Zanetti
authors.forename: Liudmila Miyar
authors.initials: LM
authors.lastname: Otero
authors.forename: Marília Voltolini
authors.initials: MV
authors.lastname: Biaggi
authors.forename: Manoel Antônio
authors.initials: MA
authors.lastname: dos Santos
authors.forename: Denise Siqueira
authors.initials: DS
authors.lastname: Péres
authors.forename: Fernanda Pontin de Mattos
authors.initials: FP
authors.lastname: Guimarães
mesh_terms: D000328:Adult; D000368:Aged; D003430:Cross-Sectional Studies; D003920:Diabetes Mellitus / Q000628:therapy*; D003922:Diabetes Mellitus, Type 1 / Q000628:therapy; D003924:Diabetes Mellitus, Type 2 / Q000628:therapy; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D010348:Patient Care Team; D010353:Patient Education as Topic; D017060:Patient Satisfaction; D012959:Socioeconomic Factors; D011795:Surveys and Questionnaires; D013997:Time Factors