The effect of problem-solving training on the counseling skills of telephonic nurse care managers.
Nurses increasingly use telephonic assessment and counseling to manage clients with a variety of chronic illnesses. This article describes a study designed to assess a group of telephonic nurse disease managers' teaching and adherence promotion skills during actual patient interactions. Nurse care managers showed improvements after training in four main counseling skills categories, with a decrease in time spent.
King
Elaine Boswell
EB
Vanderbilt Diabetes Research and Training Center, Nashville, Tennessee 37212, USA. elaine.boswell.king@vanderbilt.edu
Gregory
Rebecca Pratt
RP
Schlundt
David G
DG
Garton
Rachel
R
Fielder
Marlon T
MT
Snow
Donna C
DC
Pichert
James W
JW
D002908:Chronic Disease; D002983:Clinical Competence / Q000592:standards*; D003299:Cooperative Behavior; D003376:Counseling / Q000193:education* / Q000592:standards; D003920:Diabetes Mellitus / Q000517:prevention & control / Q000523:psychology; D004509:Education, Nursing, Continuing / Q000458:organization & administration*; D006293:Health Promotion / Q000592:standards; D006801:Humans; D007318:Inservice Training / Q000458:organization & administration; D015999:Multivariate Analysis; D024802:Nurse's Role / Q000523:psychology; D009723:Nurse-Patient Relations; D009731:Nursing Audit; D015402:Nursing Education Research; D015403:Nursing Evaluation Research; D009740:Nursing Staff / Q000193:education* / Q000523:psychology; D010353:Patient Education as Topic / Q000592:standards; D011340:Problem Solving; D015397:Program Evaluation; D012648:Self Care; D013689:Telephone; D013714:Tennessee; D013997:Time Factors