title: From bottom to top: how one provider retooled its collections.
abstract: In its effort to increase point-of-service collections and improve the overall revenue cycle, Sutter Health took steps to: Measure performance using a handful of specific, primary benchmarks. Empower PFS staff to assume responsibility for every individual account they handle. Ensure each registration is analyzed using a rules engine to identify problems before patients leave the registration desk. Ensure PFS staff receive appropriate comprehensive training to excel under the new system.
authors.affiliation: Sutter Health Sacramento Sierra Region, CA, USA. souzam1@sutterhealth.org
authors.forename: Margie
authors.initials: M
authors.lastname: Souza
authors.forename: Brent
authors.initials: B
authors.lastname: McCarty
mesh_terms: D002140:California; D017598:Efficiency, Organizational / Q000191:economics; D005382:Financing, Personal / Q000191:economics*; D006801:Humans; D009096:Multi-Institutional Systems / Q000191:economics* / Q000458:organization & administration; D019982:Organizational Case Studies; D009939:Organizations, Nonprofit; D010350:Patient Credit and Collection / Q000379:methods* / Q000458:organization & administration / Q000706:statistics & numerical data; D014481:United States