title: Successful systems sustaining change.
abstract: Much has been published on the success and particularly the failure of IT projects; still failures are commonplace. This prospective study focused from the outset on assessing risk of failure and addressing critical success factors. The aim was to apply existing methods in a challenging acute care hospital where success demanded rapid achievement of sustainable improvements in clinical and administrative processes. The implementations were part of the English National Programme for IT. The desired outcomes required the integration of accepted tools and techniques to provide a pragmatic approach to systems implementation: Lean, Six Sigma, PRINCE2 and Benefits Management. The outcome and further insights into success and failure of IT projects in healthcare are described. In particular lessons are identified related to the business need for the project and the successful achievement of the required benefits and business change.
authors.affiliation: Princess Alexandra Hospital NHS Trust, UK.
authors.forename: Sheila
authors.initials: S
authors.lastname: Bullas
authors.forename: John
authors.initials: J
authors.lastname: Bryant
mesh_terms: D006739:Hospital Administration; D006751:Hospital Information Systems; D009936:Organizational Innovation; D018511:Systems Integration; D006113:United Kingdom