Usability of institutional cancer web sites: an Italian case study.
In order to evaluate if and to what extent Italian speaking cancer patients can benefit from information available on cancer web sites, an "in vitro" usability (ISO definition) study has been carried out. It investigated the usability of the web sites of the most representative Italian Institutions in the oncological field for the adult patients needing to find information about head and neck cancer. Specific evaluation criteria from the literature were used. The results point out some problems about accessibility, in line with other studies, and about the usefulness of the contents, in particular in the web sites of care delivery institutions: a grey present situation, but there are already grounds for significant improvement. Institutions and organizations must not waste the opportunity of being valuable sources in order to build the so called "informed patient," and the usability of their web sites could make the difference.
Mazzoleni
M Cristina
MC
IRCCS Fondazione Maugeri, Pavia, Italy. cmazzoleni@fsm.it
Butera
Raffaella
R
Corbella
Franco
F
Balcet
Vittoria
V
Masenga
Enrico
E
D000047:Academies and Institutes; D006801:Humans; D007255:Information Services; D020407:Internet / Q000592:standards; D007558:Italy; D009369:Neoplasms; D010353:Patient Education as Topic