title: Healthcare delivery systems: designing quality into health information systems.
abstract: To ensure that quality is 'engineered in' a holistic, integrated and quality approach is required, and Total Quality Management (TQM) principles are the obvious foundations for this. This paper describes a novel approach to viewing the operations of a healthcare provider where electronic means could be used to distribute information (including electronic fund settlements), building around the Full Service Provider core. Specifically, an approach called the "triple pair flow" model is used to provide a view of healthcare delivery that is integrated, yet detailed, and that combines the strategic enterprise view with a business process view.
authors.affiliation: Faculty of Information and Communication Technologies, Swinburne University of Technology, Melbourne, Australia.
authors.forename: Phil
authors.initials: P
authors.lastname: Joyce
authors.forename: Rosamund
authors.initials: R
authors.lastname: Green
authors.forename: Graham
authors.initials: G
authors.lastname: Winch
mesh_terms: D003695:Delivery of Health Care; D007256:Information Systems / Q000592:standards*; D008962:Models, Theoretical; D011785:Quality Assurance, Health Care