Online versus conventional shopping: consumers' risk perception and regulatory focus.
In two experiments, the impact of shopping context on consumers' risk perceptions and regulatory focus was examined. We predicted that individuals perceive an online (vs. conventional) shopping environment as more risky and that an online shopping environment, by its risky nature, primes a prevention focus. The findings in Study 1 demonstrate these effects by using self-report measures for risk perception and prevention focus. In Study 2, we replicated these findings and demonstrated that the effect of an online shopping environment carries over to behavior in a domain unrelated to shopping.
van Noort
Guda
G
The Amsterdam School of Communication Research, University of Amsterdam, The Netherlands. G.vanNoort@uva.nl
Kerkhof
Peter
P
Fennis
Bob M
BM
D000293:Adolescent; D000328:Adult; D000704:Analysis of Variance; D001292:Attitude to Computers; D003132:Commerce; D003258:Consumer Behavior; D005260:Female; D006801:Humans; D020407:Internet; D008297:Male; D012016:Reference Values; D018570:Risk Assessment