title: Behind the call center. Maximizing hospital call centers is not just a matter of goals, relationships and human interaction, it's about more efficient IT.
authors.affiliation: The Beryl Companies, Bedford, Texas, USA. buck.buchanan@beryl.net
authors.forename: Buck
authors.initials: B
authors.lastname: Buchanan
mesh_terms: D002497:Centralized Hospital Services; D017598:Efficiency, Organizational; D006747:Hospital Communication Systems / Q000458:organization & administration*; D015285:Hospital-Patient Relations; D006801:Humans; D020407:Internet; D009937:Organizational Objectives; D013685:Telecommunications / Q000295:instrumentation*; D013689:Telephone