Behind the call center. Maximizing hospital call centers is not just a matter of goals, relationships and human interaction, it's about more efficient IT.
Buchanan
Buck
B
The Beryl Companies, Bedford, Texas, USA. buck.buchanan@beryl.net
D002497:Centralized Hospital Services; D017598:Efficiency, Organizational; D006747:Hospital Communication Systems / Q000458:organization & administration*; D015285:Hospital-Patient Relations; D006801:Humans; D020407:Internet; D009937:Organizational Objectives; D013685:Telecommunications / Q000295:instrumentation*; D013689:Telephone