Consumers with options. Service excellence models help to ensure that patients get the quality care they expect.
Customer satisfaction represents the outcome of patients' expectations of nursing care and the care actually received.
Perucca
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University of Kansas Hospital, Overland Park, USA.
D015285:Hospital-Patient Relations; D006801:Humans; D009732:Nursing Care / Q000592:standards*; D017060:Patient Satisfaction; D011369:Professional-Patient Relations; D011787:Quality of Health Care