title: Centralized scheduling an unanticipated revenue cycle opportunity.
abstract: Centralized outpatient scheduling can provide acute care hospitals with accessibility and service levels equal to freestanding facilities, enabling hospitals to recapture lost market share. Two implementation strategies are critical to the success of centralized scheduling: Correctly developing the schedule. Managing the incoming call volume.
authors.affiliation: Operational Management Systems, Inc, North Wales, Penn, USA. operationalmanagement@comcast.net
authors.forename: Daniel P
authors.initials: DP
authors.lastname: O'Neill
authors.forename: Peter B
authors.initials: PB
authors.lastname: Kenniff
mesh_terms: D001071:Appointments and Schedules; D004465:Economic Competition / Q000191:economics* / Q000458:organization & administration; D017598:Efficiency, Organizational; D005377:Financial Management, Hospital / Q000458:organization & administration*; D010044:Outpatient Clinics, Hospital / Q000191:economics / Q000458:organization & administration*; D014481:United States