title: At your service.
authors.affiliation: University of Plymouth.
authors.forename: Benny
authors.initials: B
authors.lastname: Goodman
mesh_terms: D018166:Health Care Reform / Q000458:organization & administration*; D006801:Humans; D009723:Nurse-Patient Relations; D009936:Organizational Innovation; D020416:Outsourced Services / Q000458:organization & administration; D018802:Patient-Centered Care / Q000458:organization & administration*; D013222:State Medicine / Q000458:organization & administration*; D006113:United Kingdom