title: Service improvement.
authors.affiliation: University of Teesside.
authors.forename: Gillian
authors.initials: G
authors.lastname: Janes
authors.forename: Aidan
authors.initials: A
authors.lastname: Mullan
mesh_terms: D006801:Humans; D007857:Leadership; D017146:Models, Organizational; D009718:Nurse Administrators / Q000458:organization & administration*; D024802:Nurse's Role; D019982:Organizational Case Studies; D015279:Organizational Culture; D009937:Organizational Objectives; D010934:Planning Techniques; D013222:State Medicine / Q000458:organization & administration; D017749:Total Quality Management / Q000458:organization & administration*; D006113:United Kingdom