Evaluation of the performance of pharmacists in terms of providing health assistance at a university hospital.
OBJECTIVE
This study aimed to assess the practices of pharmacists in Hospital Care. Method - we interviewed 20 pharmacists from the Pharmacy Division by applying a structured instrument, in September 2005. This instrument addressed aspects related to the main activities at the Hospital Pharmacy, which were assessed according to indicators organized into five areas: sector management, hospital pharmacotechniques, committee activities, information and pharmacotherapeutic follow-up, as well as teaching and research activities.


RESULTS
The Pharmacy Division considered all structural aspects under analysis as essential for the good development and application of its services. We found that some essential services, such as the Medication Information Service and Pharmacotherapeutic Follow-up, were absent. Pharmacist professionals were dissatisfied about human resource and physical structure dimensioning, and they presented as not very active in terms of Pharmaceutical Care.


CONCLUSIONS
Results indicate that care is still centered on the drug, with few clinical activities. We suggest reformulations in service management, particularly in the management of pharmacists.
Penaforte
Thaís Rodrigues
TR
University of São Paulo, College of Medicine of Ribeirão Preto, Department of Social Medicine/Ribeirão Preto, Brazil. thaispenaforte@terra.com.br
Forste
Aldaisa Cassanho
AC
Simões
Maria Jacira Silva
MJ
D006785:Hospitals, University; D006801:Humans; D007407:Interviews as Topic; D010595:Pharmacists; D010607:Pharmacy Service, Hospital / Q000458:organization & administration* / Q000592:standards; D024382:Professional Role; D011785:Quality Assurance, Health Care