[Collaboration between nurses and nurse's aides in wound care].
This qualitative study describes the collaborative relationship between the Registered Nurses (RNs) and the Registered Nursing Assistants (RNAs) in wound care. Semi-structured interviews, focus groups and participants observation were used to explore how 3 RNs and 3 RNAs interact in wound care. The findings suggest that two levels of intrapersonal processes constitute the collaborative endeavor. The first level is the intrapersonal process within RNs/RNAs to shape their practice according to their professional roles. The second level is the intrapersonal emotional labor carried out by RNs/RNAs to find balance between their respect for the other group as a whole and their trust for certain individual RNs/RNAs. Intradisciplinary collaboration may contribute to work satisfaction and excellence in patient care. RNs and RNAs are called upon to increase their awareness and understanding of the emotional labor underpinning their interpersonal interactions in order to maintain and promote collaboration at the workplace. It is proposed that nurse managers at all levels promote a culture of collaboration and provide time and space in which the emotional labor of frontline staff is recognized, voiced and valued.
Huynh
Truc
T
CSSS de la Montagne de Montréal.
Nadon
Michelle
M
D000328:Adult; D001291:Attitude of Health Personnel; D003299:Cooperative Behavior; D032022:Delegation, Professional; D004644:Emotions; D005260:Female; D017144:Focus Groups; D006801:Humans; D007400:Interprofessional Relations; D007588:Job Satisfaction; D008297:Male; D008875:Middle Aged; D016294:Models, Nursing; D008960:Models, Psychological; D024802:Nurse's Role / Q000523:psychology; D009728:Nursing Assistants / Q000458:organization & administration / Q000523:psychology*; D015404:Nursing Methodology Research; D009741:Nursing Staff, Hospital / Q000458:organization & administration / Q000523:psychology*; D015279:Organizational Culture; D036301:Qualitative Research; D011787:Quality of Health Care; D011792:Quebec; D017592:Skin Care / Q000451:nursing; D011795:Surveys and Questionnaires; D014947:Wounds and Injuries / Q000451:nursing*