Language differences as a barrier to quality and safety in health care: the Joint Commission perspective.
Effective communication with patients is critical to the safety and quality of care. Barriers to this communication include differences in language, cultural differences, and low health literacy. Evidence-based practices that reduce these barriers must be integrated into, rather than just added to, health care work processes.
Schyve
Paul M
PM
The Joint Commission, Oakbrook Terrace, IL, USA. pschyve@jointcommission.org
D003144:Communication Barriers; D054521:Cultural Competency / Q000458:organization & administration*; D019317:Evidence-Based Medicine / Q000379:methods; D006801:Humans; D007591:Joint Commission on Accreditation of Healthcare Organizations; D007802:Language; D017410:Practice Guidelines as Topic; D011369:Professional-Patient Relations; D011785:Quality Assurance, Health Care / Q000379:methods*; D014481:United States