title: The art of customer service.
abstract: Strategies for improving the consumer service skills of finance staff include: Hire employees who have a customer service background. Work with your human resources department to provide customer service training. Monitor new hires extensively. Offer front-end employees scripted language for situations they may face on the job. Measure the quality of customer service provided. Provide incentives for performance.
authors.affiliation: HFMA, Westchester, Ill., USA.
authors.forename: Jeni
authors.initials: J
authors.lastname: Williams
mesh_terms: D003258:Consumer Behavior; D005377:Financial Management, Hospital / Q000458:organization & administration*; D006801:Humans