Nurses, consumer satisfaction, and pay for performance.
To prepare for foreseeable nurse workforce challenges that can affect patient satisfaction, hospitals can: Develop public-private partnerships to increase the pool of nurses; Allow for greater flexibility in nursing roles and structures; Establish performance-based metrics.
Lutz
Sandy L
SL
Health Research Institute, PricewaterhouseCoopers, Dallas, USA. sandy.lutz@us.pwc.com
Root
Deedie
D
D002755:Choice Behavior; D003258:Consumer Behavior; D006801:Humans; D009741:Nursing Staff, Hospital; D011787:Quality of Health Care / Q000191:economics*; D012052:Reimbursement, Incentive