title: Toward higher-performance health systems: adults' health care experiences in seven countries, 2007.
abstract: This 2007 survey compares adults' health care experiences in Australia, Canada, Germany, the Netherlands, New Zealand, the United Kingdom, and the United States. In all countries, the study finds that having a "medical home" that is accessible and helps coordinate care is associated with significantly more positive experiences. There were wide country differences in access, after-hours care, and coordination but also areas of shared concern. Patient-reported errors were high for those seeing multiple doctors or having multiple chronic illnesses. The United States stands out for cost-related access barriers and less-efficient care.
authors.affiliation: Commonwealth Fund in New York City, USA. cs@cmwf.org
authors.forename: Cathy
authors.initials: C
authors.lastname: Schoen
authors.forename: Robin
authors.initials: R
authors.lastname: Osborn
authors.forename: Michelle M
authors.initials: MM
authors.lastname: Doty
authors.forename: Meghan
authors.initials: M
authors.lastname: Bishop
authors.forename: Jordon
authors.initials: J
authors.lastname: Peugh
authors.forename: Nandita
authors.initials: N
authors.lastname: Murukutla
mesh_terms: D000328:Adult; D003266:Continuity of Patient Care; D003431:Cross-Cultural Comparison; D003695:Delivery of Health Care / Q000592:standards*; D019049:Developed Countries / Q000145:classification*; D017598:Efficiency, Organizational; D019538:Health Care Surveys; D006297:Health Services Accessibility; D006801:Humans; D017060:Patient Satisfaction; D011050:Policy Making