title: On aspiring to good service.
authors.affiliation: King's College Hospital.
authors.forename: Malcolm
authors.initials: M
authors.lastname: Lowe-Lauri
mesh_terms: D017598:Efficiency, Organizational; D006779:Hospitals, Public / Q000458:organization & administration*; D006801:Humans; D017060:Patient Satisfaction; D013222:State Medicine; D006113:United Kingdom