title: Killer customer service: beyond satisfaction.
authors.affiliation: Ho Ho Kus Dental Associates, NJ, USA.
authors.forename: Michael
authors.initials: M
authors.lastname: Varallo
authors.forename: Vincent
authors.initials: V
authors.lastname: Varallo
mesh_terms: D003812:Dentist-Patient Relations; D006801:Humans; D017060:Patient Satisfaction; D011215:Practice Management, Dental