title: Conversational shaping: staff members' solicitation of talk from people with an intellectual impairment.
abstract: In initiating and maintaining talk with people with intellectual impairments, members of care staff use a range of recurrent conversational devices. The authors list six of the more common of these devices, explain how they work interactionally, and speculate on how they serve institutional interests. As in other dealings between staff members and the people with intellectual impairments they support, there is a pervasive dilemma between, on one hand, encouraging participation and, on the other, getting institutional jobs done. The authors show how the practices of encouraging talk that they describe move between the two horns of that dilemma.
authors.affiliation: Department of Social Sciences, Loughborough University, Loughborough, United Kingdom.
authors.forename: Charles
authors.initials: C
authors.lastname: Antaki
authors.forename: W M L
authors.initials: WM
authors.lastname: Finlay
authors.forename: Chris
authors.initials: C
authors.lastname: Walton
mesh_terms: D003142:Communication; D006291:Health Policy; D006806:Human Rights; D006801:Humans; D019989:Persons with Intellectual Disabilities / Q000523:psychology*; D011369:Professional-Patient Relations; D036301:Qualitative Research; D012112:Residential Facilities; D006113:United Kingdom