title: Making performance indicators work: experiences of US Veterans Health Administration.
authors.affiliation: Center for Practice Management Research, Veterans Affairs Ann Arbor Healthcare System, PO Box 130170, Ann Arbor, MI 48113-0170, USA. ekerr@umich.edu
authors.forename: Eve A
authors.initials: EA
authors.lastname: Kerr
authors.forename: Barbara
authors.initials: B
authors.lastname: Fleming
mesh_terms: D000368:Aged; D018166:Health Care Reform; D006801:Humans; D011216:Practice Management, Medical; D019984:Quality Indicators, Health Care / Q000592:standards*; D014481:United States; D014493:United States Department of Veterans Affairs / Q000458:organization & administration / Q000592:standards*