title: Six Sigma and Lean concepts, a case study: patient centered care model for a mammography center.
abstract: Boca Raton Community Hospital in South Florida decided to increase return while enhancing patient experience and increasing staff morale. They implemented a program to pursue "enterprise excellence" through Six Sigma methodologies. In order to ensure the root causes to delays and rework were addressed, a multigenerational project plan with 3 major components was developed. Step 1: Stabilize; Step 2: Optimize; Step 3: Innovate. By including staff and process owners in the process, they are empowered to think differently about what they do and how they do it. A team that works collaboratively to identify problems and develop solutions can only be a positive to any organization.
authors.affiliation: New Hospital Development, Boca Raton Community Hospital, USA.
authors.forename: Mark
authors.initials: M
authors.lastname: Viau
authors.forename: Becky
authors.initials: B
authors.lastname: Southern
mesh_terms: D000554:Ambulatory Care Facilities; D004496:Education, Continuing; D017598:Efficiency, Organizational; D005260:Female; D005431:Florida; D006801:Humans; D008327:Mammography; D019982:Organizational Case Studies; D018802:Patient-Centered Care / Q000458:organization & administration*; D017749:Total Quality Management / Q000379:methods*; D014932:Women's Health Services