Program increases patient, family involvement.
Patients, family members encouraged to make a phone call when there is a change in the patient's condition. Educational brochures, reminders throughout hospital help keep families, patients engaged. Staff education reviews the purpose of program, benefits to patient safety.
D003266:Continuity of Patient Care; D004059:Diffusion of Innovation; D005190:Family; D015277:Hotlines; D006801:Humans; D007196:Indiana; D009096:Multi-Institutional Systems; D015279:Organizational Culture; D011368:Professional-Family Relations; D016730:Program Development; D017751:Safety Management / Q000379:methods*