Finding a new kind of knowledge on the HeartNET website.
BACKGROUND
A website developed by the National Heart Foundation (WA Division) and Edith Cowan University, with the help of an Australian Research Council-Linkage grant, provides insight into the sense of isolation experienced by many heart patients which prompts them to engage in a relentless search to answer the fundamental question: why me?


OBJECTIVE
To discover whether an online community for people with heart conditions may help instill a sense of sharing a journey with others, and to assess the impact of this shared experience.


METHODS
The qualitative data constituted 50 in-depth interviews with heart patients using the HeartNET website. This website, with its 600+ membership, also provides Discussion Board data to add depth to the analysis.


RESULTS
Patients describe how their unsatisfactory search for information in one 'place' (the Internet) led them to discover a new 'place' (an online community) where they could 'ask difficult questions', and 'gain support and wisdom' from others.


CONCLUSIONS
This paper suggests that, when anxious patients seek health-related information, for example in a library, they may benefit from being given contact points to communicate with others who find themselves in similar situations. Internet-based social software (Web 2.0) can provide this kind of communication.
Bonniface
Leesa
L
School of Exercise, Biomedical and Health Sciences, Edith Cowan University, Western Australia. L.bonniface@ecu.edu.au
Green
Lelia
L
D003258:Consumer Behavior; D006331:Heart Diseases; D006801:Humans; D016247:Information Storage and Retrieval; D020407:Internet; D007407:Interviews as Topic; D010353:Patient Education as Topic; D014904:Western Australia