Keeping the peace.
By 2008, all front line NHS staff should have received conflict resolution training. One trust, an early pioneer, has seen positive results.
Davis
Carol
C
D003220:Conflict, Psychological; D006801:Humans; D017008:Negotiating; D009723:Nurse-Patient Relations; D009741:Nursing Staff, Hospital; D013222:State Medicine / Q000458:organization & administration*; D006113:United Kingdom