Applying Six Sigma and DMAIC to diversity initiatives.
Dreachslin
Janice L
JL
Penn State Great Valley, School of Graduate Professional Studies, Malvern, Pennsylvania, USA. Jld13@psu.edu
Lee
Peggy D
PD
D003159:Community-Institutional Relations; D018864:Cultural Diversity; D006764:Hospitals, Community / Q000458:organization & administration*; D006801:Humans; D017060:Patient Satisfaction; D017749:Total Quality Management / Q000379:methods*