An analysis of the implementation and impact of speech-recognition technology in the healthcare sector.
This paper develops a conceptual framework and offers research propositions for understanding the adoption of speech-recognition technology, drawing from Rogers's work on the diffusion of innovation, from interview findings, and from case study analysis. The study's focus was the analysis of the implementation of speech recognition and its impact on performance in the healthcare industry. Our interview findings indicated that, while there is still much room for improvement in the way speech-recognition technology is adopted and implemented, this particular technology has had a significant impact on the ability of healthcare providers to operate more cost effectively and provide a better level of patient care.
Parente
Ronaldo
R
Franklin Perdue School of Business, Salisbury University, Salisbury, Maryland, USA.
Kock
Ned
N
Sonsini
John
J