"When doing good is just the start to being good": a possible tool to improve the organizational effectiveness of non-profit health care organizations.
Health care is an area where many non-profit organizations do good work, relieving governments and for-profit providers of workload. They contribute often specific knowledge and competence or provide better access to patients through their cultural and ethnic affiliations. Non-profit organizations, NPOs, are often dependent on one or more significant donors, sometimes governments, sometimes for-profit health providers and mostly private/corporate donors with an interest in specific medical areas, such as Alzheimers, or in unique communities, such as the Laotian neighborhoods in Southern California. In the media, high profile scandals involving financial irresponsibility have caused shock waves around the world. Concerns among some donors over the lack of a transparent performance measurement of non-profit entities have increased with the greater call for transparency and good governance in the corporate world. Not all the scandals have been in the commercial sector; some Not for Profit Organizations (NPOs) have been identified as having less than credible governance structures (Thomson, 2003). The watchdog organization SustainAbility reported that accountability and transparency are issues on which several NPOs are found wanting (Anon., 2003) and the New York Times reports that until recently NPOs were thought to be exempt from traditional oversight; their do-good nature and the commitment of their participants were thought to be sufficient to produce positive results (Christensen, 2004).
Mueller
Jens
J
Waikato Management School, The University of Waikato, Private Bag 3105, Hamilton, New Zealand. m@usainfo.net
D019985:Benchmarking; D003695:Delivery of Health Care; D017598:Efficiency, Organizational; D005069:Evaluation Studies as Topic; D006801:Humans; D007407:Interviews as Topic; D009939:Organizations, Nonprofit / Q000592:standards*; D011795:Surveys and Questionnaires