Managing the caseload: a qualitative action research study exploring how community children's nurses deliver services to children living with life-limiting, life-threatening, and chronic conditions.
PURPOSE; The number of children living with life-limiting, life-threatening, and chronic conditions nursed at home/in the community is increasing. There is limited literature on how community children's nurses (CCNs) manage their caseloads.


METHODS
A qualitative-action research study used in-depth interviews.


RESULTS
The study generated a number of insights about the sorts of phenomena that contribute to CCNs' perceptions of workload. Themes included strategy, being proactive, purposeful visit, and knowing families.


CONCLUSIONS
Using a workload tool may help CCNs manage caseloads. Further work in other areas is required to identify issues of cultural specificity.
Pontin
David
D
Faculty of Health and Social Care, University of the West of England, Blackberry Hill, Stapleton, Bristol, UK. david.pontin@uwe.ac.uk
Lewis
Mary
M
D019090:Case Management / Q000458:organization & administration*; D002648:Child; D002662:Child Health Services / Q000458:organization & administration*; D002908:Chronic Disease / Q000451:nursing*; D003152:Community Health Nursing / Q000458:organization & administration*; D019988:Children with Disabilities; D006801:Humans; D017146:Models, Organizational; D010166:Palliative Care / Q000458:organization & administration*; D010371:Pediatric Nursing / Q000458:organization & administration*; D017748:Time Management; D006113:United Kingdom; D016526:Workload