title: Nurse training of a patient-centered information procedure for CABG patients.
abstract: OBJECTIVE
  At the study hospital, all elective coronary artery bypass graft (CABG) surgery patients were given similar, standardized information by the nurses. The nurses reported problems in establishing contact and interacting with patients when using this approach. To help remedy communication problems between nurses and CABG patients, a programme training nurses in a patient-centred information procedure was developed and implemented. This article describes how challenging interactions were recorded and analysed for training nurses in the patient-centred approach.
  
  
  METHODS
  In group training for patient-centeredness, nurses presented audio-recordings of nurse-patient interactions they found problematic. These were used as a basis for discussions and training in the patient-centered approach. A set of cases was developed using a qualitative phenomenological approach, illustrating how the patient-centered approach could be applied to the difficult situations.
  
  
  RESULTS
  The nurses found the patient-centered approach particularly useful in situations when patients frequently asked questions, seemed to have difficulties expressing their worries, frequently complained, or when spouses expressed worries.
  
  
  CONCLUSIONS
  Nurses found the patient-centered approach and the training procedure used in this study useful in their clinical work with CABG patients.
  
  
  CONCLUSIONS
  This training which requires minimal resources and can be easily implemented, may guide the nurses in their interaction with patients. Providing a patient-centered approach to the CABG patients may enhance the nurse-patient contact and improve patients' hospital experience and subjective health.
authors: Department of Clinical Psychiatry, Institute of Clinical Medicine, University of Tromsø, Norway. svein.bergvik@unn.no
authors: Svein
authors: S
authors: Bergvik
authors: Rolf
authors: R
authors: Wynn
authors: Tore
authors: T
authors: Sørlie
mesh_terms: D000328:Adult; D001291:Attitude of Health Personnel; D003142:Communication; D001026:Coronary Artery Bypass / Q000451:nursing* / Q000523:psychology; D004509:Education, Nursing, Continuing / Q000458:organization & administration*; D005260:Female; D006785:Hospitals, University; D006801:Humans; D007318:Inservice Training / Q000458:organization & administration*; D008297:Male; D008875:Middle Aged; D020380:Needs Assessment; D009664:Norway; D015402:Nursing Education Research; D015404:Nursing Methodology Research; D009741:Nursing Staff, Hospital / Q000193:education* / Q000523:psychology; D010353:Patient Education as Topic / Q000458:organization & administration; D018802:Patient-Centered Care / Q000458:organization & administration; D016730:Program Development; D015397:Program Evaluation; D036301:Qualitative Research; D013637:Tape Recording