A model of users' satisfaction with Taiwan's Government website.
Taiwan's Government web portal has been the sole communication link between citizens and E-Government since being launched in 2002 to provide citizens with government-related information promptly via effective classification. The assessment of the service quality and citizens' satisfaction with E-Government has rarely been explored. The present study explored how the service quality of E-Government subsequently affects the users' psychological and behavioral responses. A structural model was proposed that contained four constructs: service quality, service value, users' satisfaction, and behavioral intention as well as their interrelations. A survey was used to collect users' ratings. Structural equation modeling was applied to verify the factor analysis of the obtained data and fit of a model. Analyses indicated adequate fit of model as follows: E-Government service quality --> service value --> users' satisfaction --> behavioral intention.
Chung
Yu-Ko
YK
Department of Technology Management, Chung Hua University.
Sheu
Liang-Chyau
LC
Chien
Sarina Hui-Lin
SH
D003258:Consumer Behavior; D006076:Government; D006801:Humans; D020407:Internet / Q000706:statistics & numerical data*; D011795:Surveys and Questionnaires; D013624:Taiwan