title: A model of users' satisfaction with Taiwan's Government website.
abstract: Taiwan's Government web portal has been the sole communication link between citizens and E-Government since being launched in 2002 to provide citizens with government-related information promptly via effective classification. The assessment of the service quality and citizens' satisfaction with E-Government has rarely been explored. The present study explored how the service quality of E-Government subsequently affects the users' psychological and behavioral responses. A structural model was proposed that contained four constructs: service quality, service value, users' satisfaction, and behavioral intention as well as their interrelations. A survey was used to collect users' ratings. Structural equation modeling was applied to verify the factor analysis of the obtained data and fit of a model. Analyses indicated adequate fit of model as follows: E-Government service quality --> service value --> users' satisfaction --> behavioral intention.
authors.affiliation: Department of Technology Management, Chung Hua University.
authors.forename: Yu-Ko
authors.initials: YK
authors.lastname: Chung
authors.forename: Liang-Chyau
authors.initials: LC
authors.lastname: Sheu
authors.forename: Sarina Hui-Lin
authors.initials: SH
authors.lastname: Chien
mesh_terms: D003258:Consumer Behavior; D006076:Government; D006801:Humans; D020407:Internet / Q000706:statistics & numerical data*; D011795:Surveys and Questionnaires; D013624:Taiwan