title: Measuring the emotional intelligence of clinical staff nurses: an approach for improving the clinical care environment.
abstract: BACKGROUND
  Significant correlations have been demonstrated between emotional intelligence (EI) and high levels of performance and other organizational variables related to retention and workplace environment. Although these variables are also important for safe care and healthy work relationships, there is little research on the EI of clinical staff nurses. The purpose of this study was to measure EI as related to performance level of clinical staff nurses, and to collect data on important related career/organizational variables.
  
  
  METHODS
  Thirty-six nurses in 3 urban hospitals in Honolulu, Hawaii, participated. EI, nursing performance level, and career/organizational variables were measured.
  
  
  CONCLUSIONS
  Significant positive correlations between clinical performance level and EI scores were observed. However, a large percentage of the clinical staff demonstrated below average total EI scores and subscores (perceiving emotions, experiencing emotions).
  
  
  CONCLUSIONS
  Findings from this study offer the first evidence that the performance level of clinical staff nurses correlates positively with EI. A high percentage of nurses in this study scored below average on both total EI score and important subscores. These findings warrant further investigation. EI may offer a framework and specific skills to enhance collaboration, positive conflict behaviors, and healthy relationships in the clinical care environment.
authors.affiliation: School of Nursing and Dental Hygiene, University of Hawaii at Manoa, Honolulu 96822, USA. codier@hawaii.edu
authors.forename: Estelle
authors.initials: E
authors.lastname: Codier
authors.forename: Barbara Molina
authors.initials: BM
authors.lastname: Kooker
authors.forename: Jan
authors.initials: J
authors.lastname: Shoultz
mesh_terms: D000328:Adult; D000704:Analysis of Variance; D002983:Clinical Competence / Q000592:standards*; D032882:Comprehension; D003220:Conflict, Psychological; D003299:Cooperative Behavior; D004644:Emotions; D004645:Empathy; D004650:Employee Performance Appraisal; D005260:Female; D006254:Hawaii; D006272:Health Facility Environment / Q000458:organization & administration; D007722:Health Knowledge, Attitudes, Practice; D006786:Hospitals, Urban; D006801:Humans; D007360:Intelligence; D007400:Interprofessional Relations; D008297:Male; D008875:Middle Aged; D016294:Models, Nursing; D008960:Models, Psychological; D015403:Nursing Evaluation Research; D009741:Nursing Staff, Hospital / Q000193:education / Q000523:psychology; D017749:Total Quality Management / Q000458:organization & administration; D017132:Workplace / Q000458:organization & administration / Q000523:psychology