[Patient awareness and satisfaction of the Aurore perinatal network].
OBJECTIVE
Assess patient awareness, satisfaction and expectations three years after the implementation of the Aurore perinatal network.


METHODS
Semi-guided interviews with 60 Aurore network perinatal patients, 20 having undergone in-utero transfers (IUT), 20 whose newborns were transferred to the neonate unit (NNT), and 20 post-delivery without IUT or NNT, between September 2007 and January 2007.


RESULTS
Fifteen percent of patients were familiar with the Aurore perinatal network (9/60). The concepts of IUT and NNT were not associated with that of the perinatal network. The information provided helped 85 % of the patients to feel more secure (51/60). For 83 % of the patients with mother-child bond was maintained (50/60). In 90 % of cases, the teams included the father in the healthcare provision process (54/60). Patients had expectations on a greater consideration on the emotional aspect during a transfer.


CONCLUSIONS
Few patients knew the perinatal network. They were globally satisified during a transfer, they insisted on the importance of staff empathy and availability.
Dupont
C
C
Coordination du réseau Aurore, DIM des HCL, hôpital de la Croix-Rousse, 162, avenue Lacassagne, 69003 Lyon, France. corinne.dupont@chu-lyon.fr
Gonnaud
F
F
Kalis
V
V
Touzet
S
S
Evrard
A
A
Martinella
C
C
Rudigoz
R-C
RC
D001364:Awareness; D005260:Female; D005602:France; D006801:Humans; D010348:Patient Care Team; D017060:Patient Satisfaction; D018743:Perinatal Care; D011247:Pregnancy; D014187:Transportation of Patients