Identifying and addressing communication failures as a means of reducing unnecessary malpractice claims.
Hickson
Gerald B
GB
Center for Patient and Professional Advocacy, Vanderbilt University Medical Center, Nashville,TN 37232-4220, USA. gerald.hickson@vanderbilt.edu
Jenkins
A Dale
AD
D003142:Communication; D006801:Humans; D016365:Liability, Legal; D008318:Malpractice; D017060:Patient Satisfaction; D011369:Professional-Patient Relations; D012308:Risk Management