Speeding up the emergency department: the RADIT emergency program at St. Joseph Hospital of Orange.
St. Joseph Hospital of Orange implemented a new emergency department (ED) program, the Rapid Assessment and Discharge in Triage (RADIT) program, designed to reduce patient waiting time and improve overall patient satisfaction. ED visitors presenting nonurgent problems were served by a roving RADIT team. The hospital established a goal of 90 min average time in RADIT and sought to reduce overall time in ED. After 6 months, results indicated that RADIT patients were discharged on average in 97 min; however, there was a slight increase in average time in ED. A patient satisfaction survey indicated that about 96% of RADIT patients rated the quality of service received as either good or excellent. The authors provide the background and context that resulted in the decision to implement RADIT.
Vega
Victoria
V
California State University, Los Angeles (CSULA), USA.
McGuire
Stephen J J
SJ
D002140:California; D017598:Efficiency, Organizational; D004636:Emergency Service, Hospital / Q000458:organization & administration*; D006801:Humans; D019982:Organizational Case Studies; D017060:Patient Satisfaction; D015397:Program Evaluation; D011787:Quality of Health Care; D014218:Triage