title: Comment sense. Get the most from Web site user feedback by building a comprehensive strategy.
authors.affiliation: Gelb Consulting Group, Inc., USA. jmckeever@gelbconsulting.com
authors.forename: John
authors.initials: J
authors.lastname: McKeever
authors.forename: Dorothea
authors.initials: D
authors.lastname: Bonds
mesh_terms: D005246:Feedback; D006801:Humans; D020407:Internet; D008389:Marketing of Health Services / Q000458:organization & administration*; D017060:Patient Satisfaction; D014481:United States