title: A keystone for excellence.
authors.affiliation: Care Continuum Lumetra San Francisco, CA, USA. djosephf2002@yahoo.com
authors.forename: David
authors.initials: D
authors.lastname: Farrell
authors.forename: Barbara
authors.initials: B
authors.lastname: Frank
mesh_terms: D006801:Humans; D009723:Nurse-Patient Relations; D009735:Nursing Homes / Q000592:standards*; D017060:Patient Satisfaction; D010561:Personnel Staffing and Scheduling / Q000458:organization & administration*; D014481:United States