title: Staying ahead of customer claims.
authors.affiliation: Chizek Consulting, Westmont, Ill., USA. chizekinc@hotmail.com
authors.forename: Mardy
authors.initials: M
authors.lastname: Chizek
mesh_terms: D003220:Conflict, Psychological; D006801:Humans; D017008:Negotiating; D012112:Residential Facilities; D012308:Risk Management / Q000379:methods*; D014481:United States