title: Patient satisfaction. It's time to manage great expectations.
authors.affiliation: Institute for Public Policy Research.
authors.forename: Jessica
authors.initials: J
authors.lastname: Allen
mesh_terms: D006779:Hospitals, Public / Q000458:organization & administration*; D006801:Humans; D017060:Patient Satisfaction; D011320:Primary Health Care; D013222:State Medicine / Q000458:organization & administration*; D006113:United Kingdom