title: Review of patient-reported type 2 diabetes service quality.
abstract: A critical review was conducted of the literature from 1960 to June 2005 on service quality in type 2 diabetes. The review demonstrated that improving service quality may improve the outcomes for people with type 2 diabetes. The potential service quality factors from the perspective of people with type 2 diabetes were: timeliness, confidentiality, continuity, dignity, communication, access, education, cost, amenities and autonomy.
authors.affiliation: Faculty of Health and Nutrition, Tabriz Medical Sciences University, Attar Nishabori Road, Golgasht, Tabriz, EAZN 5166614711, Iran. js.tabrizi@gmail.com
authors.forename: Jafar S
authors.initials: JS
authors.lastname: Tabrizi
authors.forename: Andrew J
authors.initials: AJ
authors.lastname: Wilson
authors.forename: Eleanor T
authors.initials: ET
authors.lastname: Coyne
authors.forename: Peter K
authors.initials: PK
authors.lastname: O'Rourke
mesh_terms: D001315:Australia; D003695:Delivery of Health Care / Q000592:standards*; D003924:Diabetes Mellitus, Type 2; D009313:National Health Programs; D017060:Patient Satisfaction; D012107:Research Design