title: Advanced access to otolaryngology: lessons learned.
abstract: Reports of experience with implementing advanced access techniques in specialty practices are few in number. In our facility, we were able to demonstrate that patients' access to care improved from >100 days to 72 hours, patient satisfaction increased 22%, and productivity increased 29%. The lessons we learned after the successful implementation of advanced access in an academic otolaryngology practice are presented here.
authors.affiliation: Department of Otolaryngology, Scott & White Memorial Hospital, Division of Otolaryngology, 2401 South 31st Street, Temple, TX 76508, USA. rbaugh@swmail.sw.org <rbaugh@swmail.sw.org>
authors.forename: Reginald F
authors.initials: RF
authors.lastname: Baugh
authors.forename: Craig R
authors.initials: CR
authors.lastname: Alpard
authors.forename: Elizabeth
authors.initials: E
authors.lastname: Colon
mesh_terms: D006297:Health Services Accessibility / Q000639:trends*; D006801:Humans; D010036:Otolaryngology / Q000458:organization & administration*; D017060:Patient Satisfaction; D013997:Time Factors; D014481:United States