Patients' perceptions of general practitioners using computers during the patient-doctor consultation.
In this study 85 adult patients attending a Sydney general practice were asked for their views on computer-assisted consultations; 77 (91%) agreed to participate. In general, patients agreed they could still talk easily with their doctor, and felt listened to, while the doctor used the computer (87% & 75% respectively). More than half the patients felt the computer contributed to better treatment, although a quarter believed consultations were prolonged. About half the patients agreed that the doctor did not often explain the role of the computer. Given the national plans for increasing computerisation of health records (HealthConnect), this research suggests that more attention should be given to involving patients in e-health developments.
Callen
Joanne L
JL
School of Health Information Management, Faculty of Health Sciences, The University of Sydney, Lidcombe, NSW 1825, Australia. j.callen@fhs.usyd.edu.au
Bevis
Meagan
M
McIntosh
Jean H
JH
D000293:Adolescent; D000328:Adult; D001292:Attitude to Computers; D003430:Cross-Sectional Studies; D005194:Family Practice / Q000379:methods / Q000458:organization & administration*; D005260:Female; D006801:Humans; D008297:Male; D016347:Medical Records Systems, Computerized; D008875:Middle Aged; D009517:New South Wales; D010346:Patient Care Management / Q000379:methods; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D011795:Surveys and Questionnaires