Advanced access to otolaryngology: lessons learned.
Reports of experience with implementing advanced access techniques in specialty practices are few in number. In our facility, we were able to demonstrate that patients' access to care improved from >100 days to 72 hours, patient satisfaction increased 22%, and productivity increased 29%. The lessons we learned after the successful implementation of advanced access in an academic otolaryngology practice are presented here.
Baugh
Reginald F
RF
Department of Otolaryngology, Scott & White Memorial Hospital, Division of Otolaryngology, 2401 South 31st Street, Temple, TX 76508, USA. rbaugh@swmail.sw.org <rbaugh@swmail.sw.org>
Alpard
Craig R
CR
Colon
Elizabeth
E
D006297:Health Services Accessibility / Q000639:trends*; D006801:Humans; D010036:Otolaryngology / Q000458:organization & administration*; D017060:Patient Satisfaction; D013997:Time Factors; D014481:United States