title: Structuring flexibility: the potential good, bad and ugly in standardisation of handovers.
authors.affiliation: Getting at Patient Safety (GAPS) Center, Veterans Administration, Institute for Ergonomics, Ohio State University, Columbus, Ohio, USA. patterson.150@osu.edu
authors.forename: E S
authors.initials: ES
authors.lastname: Patterson
mesh_terms: D003142:Communication; D003266:Continuity of Patient Care / Q000458:organization & administration*; D006801:Humans; D007396:Internship and Residency / Q000458:organization & administration; D019300:Medical Errors / Q000517:prevention & control