title: Building resiliency: ensuring business continuity is on the health care agenda.
abstract: In light of recent disasters and terrorist attacks, private and public organisations alike are becoming increasingly concerned with their ability to continue operating in spite of unforeseen events. This paper describes a project conducted at the Royal Victorian Eye and Ear Hospital to develop a Business Continuity Management (BCM) Framework, and outlines the learning experience. It provides a Framework and describes the key issues to be considered when initiating BCM in a health organisation, concluding that a project management approach can be used to establish a framework for BCM.
authors.affiliation: Office of the CEO, The Royal Victorian Eye and Ear Hospital, Melbourne, VIC, Australia.
authors.forename: Briana N L
authors.initials: BN
authors.lastname: Geelen-Baass
authors.forename: Jade M K
authors.initials: JM
authors.lastname: Johnstone
mesh_terms: D004189:Disaster Planning; D011211:Electric Power Supplies; D006786:Hospitals, Urban / Q000458:organization & administration*; D006801:Humans; D012308:Risk Management / Q000458:organization & administration*; D014739:Victoria