title: Consumer grievance reporting in G.M.C. Hospital, Miraj.
abstract: A cross-sectional study conducted among 400 'consumers' at G.M.C. Hospital, Miraj revealed 91% consumers had one/more grievance/s. Higher grievances reported in illiterates, lower social class, indoor patients, surgical patients. Lower grievances reported in age < 15 yrs and 31-45 yrs, rural dwellers. Sex and new / old status of patients not affected grievance- reporting. 10 grievances out of 38 were found to be of serious nature. Some grievances (e.g. post-operative complications, discharge without clinical relief, absence of counselling, cursory clinical examination etc.) might have potential as possible medical negligence.
authors.affiliation: Department of Preventive and Social Medicine, Govt. Medical College, Miraj. deepjeevan@rediffmail.com
authors.forename: J U
authors.initials: JU
authors.lastname: Yadav
authors.forename: J K
authors.initials: JK
authors.lastname: Joshi
authors.forename: S K
authors.initials: SK
authors.lastname: Kumbhar
mesh_terms: D000293:Adolescent; D000328:Adult; D000367:Age Factors; D003430:Cross-Sectional Studies; D005260:Female; D006739:Hospital Administration; D006801:Humans; D007194:India; D008297:Male; D008318:Malpractice; D008875:Middle Aged; D017060:Patient Satisfaction; D012737:Sex Factors; D012959:Socioeconomic Factors