The relationship between nurses' perceptions of empowerment and patient satisfaction.
OBJECTIVE
This study aims to explore the relationship between nurses' perceptions of empowerment and patient satisfaction using Kanter's theory as adapted by Laschinger and others.


OBJECTIVE
Is there a positive relationship between nurses' perceptions of empowerment and patient satisfaction?


METHODS
A descriptive correlational design was used. Instruments used were the Conditions of Work Effectiveness Questionnaire II, which measures nurse empowerment, and the Press Ganey Associates Patient Satisfaction Surveys, which measures patient satisfaction.


CONCLUSIONS
Significant relationships were found between nurses' perceptions of empowerment and access to information, opportunity, support, and resources. A significant positive correlation was found between nurses' perceptions of empowerment and patient satisfaction (r = .052; p < .05). Limitations of this study are presented, as well as recommendations for future research.
Donahue
Moreen O
MO
Danbury Hospital, Danbury, CT 06810, USA. moreendonahue@charter.net
Piazza
Irene M
IM
Griffin
Mary Quinn
MQ
Dykes
Patricia C
PC
Fitzpatrick
Joyce J
JJ
D000328:Adult; D000368:Aged; D000704:Analysis of Variance; D001291:Attitude of Health Personnel; D003237:Connecticut; D003430:Cross-Sectional Studies; D004522:Educational Status; D005163:Factor Analysis, Statistical; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D024802:Nurse's Role / Q000523:psychology*; D015404:Nursing Methodology Research; D009741:Nursing Staff, Hospital / Q000193:education / Q000458:organization & administration / Q000523:psychology*; D009742:Nursing Theory; D015279:Organizational Culture; D017060:Patient Satisfaction / Q000706:statistics & numerical data; D011209:Power, Psychological; D017009:Professional Autonomy; D011582:Psychological Theory; D012044:Regression Analysis; D012944:Social Support; D011795:Surveys and Questionnaires; D017132:Workplace / Q000458:organization & administration / Q000523:psychology