What the NHS needs to improve: four behaviours to sort out the health system.
This article argues that the NHS is destined to experience repeated mistakes, continued low morale and political instability unless leaders at all levels pay serious attention to four fundamental aspects of culture which are largely absent in today's health system - confidence, curiosity, connectedness and compassion. While a focus purely on structural change will fail to cultivate the corporate spirit needed to challenge and motivate staff to really care, serve and succeed, investing in the appropriate values and behaviours offers the prospect of a widespread and potentially rapid transformation.
Hadridge
Phil
P
idenk, 5 Marion Close, Cambridge, Cambs CB3 0HX, UK. phil.hadridge@idenk.com
Pow
Ross
R
D001291:Attitude of Health Personnel; D006801:Humans; D011787:Quality of Health Care / Q000191:economics / Q000458:organization & administration / Q000592:standards*; D013222:State Medicine / Q000191:economics / Q000458:organization & administration / Q000592:standards*; D006113:United Kingdom