title: Dealing with complaints.
authors.affiliation: Department of Oncology, University College London Hospital NHS Foundation Trust. j.cave@medsch.ucl.ac.uk
authors.forename: Judith
authors.initials: J
authors.lastname: Cave
authors.forename: Jane
authors.initials: J
authors.lastname: Dacre
mesh_terms: D005544:Forecasting; D019300:Medical Errors / Q000517:prevention & control / Q000706:statistics & numerical data; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D013222:State Medicine / Q000592:standards*; D006113:United Kingdom