title: It's important to say you're sorry. Healthcare's "shame and blame" culture deemphasizes apologies, but they are important for improving patient care and avoiding liability.
authors.affiliation: Joint Commission, USA.
authors.forename: Mary
authors.initials: M
authors.lastname: Cesare-Murphy
mesh_terms: D001524:Behavioral Medicine; D006801:Humans; D016365:Liability, Legal; D005791:Patient Care; D011369:Professional-Patient Relations; D012308:Risk Management; D014342:Truth Disclosure; D014481:United States