title: Developing service user involvement in the South Korean disability services: lessons from the experience of community care policy and practice in UK.
abstract: This paper considers the scope for the integration of service user involvement within services for people with disabilities in South Korea at a time of rapid development in social policy and practice. Using the UK experience of introducing community care and a mixed economy of service provision over the last 14 years, this paper considers the barriers to service user involvement inherent in the South Korean context and concludes that in a society where there is a shortage of services and a provider-orientated delivery system where most services are delivered by voluntary organisations, more public services are needed and a 'democratic' rather than a consumerist approach to user involvement is required. Some elements of the UK system could inform the development of a systematic approach to user involvement in South Korea, notably the right to assessment within a care management structure, the setting of quality care standards and inspection processes and a complaints procedure.
authors.affiliation: Department of Social Welfare, Sung Kong Hoe University, Seoul, South Korea.
authors.forename: Yong Deug
authors.initials: YD
authors.lastname: Kim
authors.forename: Liz
authors.initials: L
authors.lastname: Ross
mesh_terms: D003153:Community Health Services; D003695:Delivery of Health Care; D006233:Persons with Disabilities; D006291:Health Policy; D006297:Health Services Accessibility; D006801:Humans; D007723:Korea; D017060:Patient Satisfaction; D015397:Program Evaluation; D011787:Quality of Health Care; D006113:United Kingdom