title: The soft stuff is really the hard stuff.
abstract: Complex pieces of machinery require regular systematic preventative maintenance to sustain their high-performance standards. The same is true with the complex human "machinery" that runs medical group practices. The behaviors, skills, and attitudes that are often referred to as the "soft 'touchy-feely' stuff" are not a luxury. Quite the contrary--they are essential to achieving and maintaining hard bottom line high performance.
authors.affiliation: Temenos, Inc., 37 Kawananakoa Place, Honolulu, HI 96817, USA. temenos@lava.net
authors.forename: Irwin M
authors.initials: IM
authors.lastname: Rubin
mesh_terms: D003299:Cooperative Behavior; D004647:Employee Discipline; D004650:Employee Performance Appraisal; D006123:Group Practice / Q000191:economics / Q000458:organization & administration; D006801:Humans; D010559:Personnel Management / Q000379:methods*; D014481:United States