title: Managing defensive communication: excerpts from Taking the War out of our Words.
authors.forename: Sharon Strand
authors.initials: SS
authors.lastname: Ellison
mesh_terms: D000786:Anger; D001291:Attitude of Health Personnel; D003144:Communication Barriers; D003220:Conflict, Psychological; D003674:Defense Mechanisms; D005639:Frustration; D006801:Humans; D007389:Internal-External Control; D007400:Interprofessional Relations; D024802:Nurse's Role / Q000523:psychology*; D011209:Power, Psychological; D012944:Social Support