title: Managing expectations: the art of finding and keeping loyal clients.
authors.affiliation: susan@susanbaker.com
authors.forename: Susan Keane
authors.initials: SK
authors.lastname: Baker
mesh_terms: D003258:Consumer Behavior; D004520:Education, Veterinary / Q000639:trends*; D006801:Humans; D020399:Practice Management; D014730:Veterinary Medicine / Q000592:standards*