[Balanced scorecard for performance measurement of a nursing organization in a Korean hospital].
OBJECTIVE
The purpose of this study was to develop a balanced scorecard (BSC) for performance measurement of a Korean hospital nursing organization and to evaluate the validity and reliability of performance measurement indicators.


METHODS
Two hundred fifty-nine nurses in a Korean hospital participated in a survey questionnaire that included 29-item performance evaluation indicators developed by investigators of this study based on the Kaplan and Norton's BSC (1992). Cronbach's alpha was used to test the reliability of the BSC. Exploratory and confirmatory factor analysis with a structure equation model (SEM) was applied to assess the construct validity of the BSC.


RESULTS
Cronbach's alpha of 29 items was .948. Factor analysis of the BSC showed 5 principal components (eigen value >1.0) which explained 62.7% of the total variance, and it included a new one, community service. The SEM analysis results showed that 5 components were significant for the hospital BSC tool.


CONCLUSIONS
High degree of reliability and validity of this BSC suggests that it may be used for performance measurements of a Korean hospital nursing organization. Future studies may consider including a balanced number of nurse managers and staff nurses in the study. Further data analysis on the relationships among factors is recommended.
Hong
Yoonmi
Y
Department of Nursing, Kwandong Universty, Gangneung, Korea. ymhong@kwandong.ac.kr
Hwang
Kyung Ja
KJ
Kim
Mi Ja
MJ
Park
Chang Gi
CG
D000328:Adult; D005260:Female; D007722:Health Knowledge, Attitudes, Practice; D006761:Hospitals; D006801:Humans; D007723:Korea; D008297:Male; D015403:Nursing Evaluation Research; D009741:Nursing Staff, Hospital / Q000458:organization & administration / Q000592:standards*; D011795:Surveys and Questionnaires; D013647:Task Performance and Analysis; D055815:Young Adult