Conference overview: through the patient's eyes--improvement tools for the new millennium.
Presenters' case studies on a variety of innovative methods to measure patient perceptions and needs about care and to organize or redesign care delivery in response are provided in this overview and in the other articles in this issue of the Journal.
D006302:Health Services Research; D006801:Humans; D019982:Organizational Case Studies; D018802:Patient-Centered Care; D011785:Quality Assurance, Health Care