The importance of staff in the facial plastic surgical practice: dynamic staff interface with patients in support of the surgeon's objectives.
This article addresses how staff can support surgeons in practical terms, making a business more efficient, seamless, and less costly (in terms of emotional and time components). This article addresses (1) using staff as a first line of defense against misperceptions, false expectations, and general problems; (2) recognizing that effective staff are highly intuitive and can be trained to troubleshoot and intervene; (3) encouraging staff to rely on gut instinct; (4) learning that body language and the nonverbal are powerful indicators; (5) training staff concerning nonverbal communication; and (6) realizing that a great deal of communication is within surgeon and staff control.
Patseavouras
Louie L
LL
Patseavouras Center for Plastic and Laser Surgery, 522 North Elam Avenue, Greensboro, NC, USA. doctorpat@msn.com
D006801:Humans; D017060:Patient Satisfaction; D010818:Practice Patterns, Physicians' / Q000458:organization & administration*; D011369:Professional-Patient Relations; D012017:Referral and Consultation; D013192:Staff Development; D013518:Surgery, Plastic; D000078329:Workforce