title: Service improvement. Try the human touch.
authors: Manchester University Business School.
authors: Paula
authors: P
authors: Hyde
authors: Ruth
authors: R
authors: Boaden
mesh_terms: D006280:Health Workforce; D006779:Hospitals, Public; D006801:Humans; D024382:Professional Role; D011785:Quality Assurance, Health Care / Q000379:methods*; D013222:State Medicine; D006113:United Kingdom