title: How to take the flak.
authors.affiliation: Queen Elizabeth Hospital, King's Lynn NHS Trust.
authors.forename: Joanne
authors.initials: J
authors.lastname: Hardy
mesh_terms: D000223:Adaptation, Psychological; D000786:Anger; D001291:Attitude of Health Personnel; D003142:Communication; D006801:Humans; D009723:Nurse-Patient Relations; D017060:Patient Satisfaction; D013338:Students, Nursing / Q000523:psychology*