Tools for developing a quality management program: proactive tools (process mapping, value stream mapping, fault tree analysis, and failure mode and effects analysis).
This article examines the concepts of quality management (QM) and quality assurance (QA), as well as the current state of QM and QA practices in radiotherapy. A systematic approach incorporating a series of industrial engineering-based tools is proposed, which can be applied in health care organizations proactively to improve process outcomes, reduce risk and/or improve patient safety, improve through-put, and reduce cost. This tool set includes process mapping and process flowcharting, failure modes and effects analysis (FMEA), value stream mapping, and fault tree analysis (FTA). Many health care organizations do not have experience in applying these tools and therefore do not understand how and when to use them. As a result there are many misconceptions about how to use these tools, and they are often incorrectly applied. This article describes these industrial engineering-based tools and also how to use them, when they should be used (and not used), and the intended purposes for their use. In addition the strengths and weaknesses of each of these tools are described, and examples are given to demonstrate the application of these tools in health care settings.
Rath
Frank
F
Department of Engineering Professional Development, University of Wisconsin-Madison, Madison, WI 53706, USA. rath@engr.wisc.edu
D000465:Algorithms; D006804:Ergonomics / Q000379:methods; D019300:Medical Errors / Q000517:prevention & control; D016730:Program Development / Q000379:methods*; D011785:Quality Assurance, Health Care / Q000379:methods / Q000592:standards; D011878:Radiotherapy / Q000592:standards*; D011880:Radiotherapy Planning, Computer-Assisted / Q000379:methods / Q000592:standards; D017749:Total Quality Management / Q000379:methods*