Transforming care at the bedside: an ambulatory model for improving the patient experience.
Transforming Care at the Bedside is a nationwide effort to design a model for improving care to hospitalized patients. With the projected growth of ambulatory services, it is increasingly important to focus on potential methods to increase patient satisfaction and care delivery improvement in the outpatient setting, as well. The authors describe the University of Pittsburgh Medical Center Hillman Cancer Center's adaptation of the Transforming Care at the Bedside care delivery improvement model to its ambulatory services arena and its promising results.
Lorenz
Holly L
HL
University of Pittsburgh Medical Center, Cancer Centers, Pittsburgh, PA 15213, USA.
Greenhouse
Pamela K
PK
Miller
Rosemary
R
Wisniewski
Mary Kay
MK
Frank
Susan L
SL
D000553:Ambulatory Care; D006801:Humans; D007857:Leadership; D009732:Nursing Care; D015403:Nursing Evaluation Research; D017060:Patient Satisfaction; D010414:Pennsylvania; D016730:Program Development; D011787:Quality of Health Care; D014850:Waiting Lists