title: Moving beyond customer service.
authors.affiliation: Levin Group Inc., 10 New Plant Court, Owings Mills, MD 21117, USA. rlevin@levingroup.com
authors.forename: Roger P
authors.initials: RP
authors.lastname: Levin
mesh_terms: D003258:Consumer Behavior; D003797:Dental Staff; D003812:Dentist-Patient Relations; D006801:Humans; D011215:Practice Management, Dental / Q000458:organization & administration*; D011369:Professional-Patient Relations