Developing informatics tools and strategies for consumer-centered health communication.
As the emphasis on individuals' active partnership in health care grows, so does the public's need for effective, comprehensible consumer health resources. Consumer health informatics has the potential to provide frameworks and strategies for designing effective health communication tools that empower users and improve their health decisions. This article presents an overview of the consumer health informatics field, discusses promising approaches to supporting health communication, and identifies challenges plus direction for future research and development. The authors' recommendations emphasize the need for drawing upon communication and social science theories of information behavior, reaching out to consumers via a range of traditional and novel formats, gaining better understanding of the public's health information needs, and developing informatics solutions for tailoring resources to users' needs and competencies. This article was written as a scholarly outreach and leadership project by members of the American Medical Informatics Association's Consumer Health Informatics Working Group.
Keselman
Alla
A
Division of Specialized Information Services, National Library of Medicine, National Institute of Health, Bethesda, MD, USA. keselmana@mail.nih.gov
Logan
Robert
R
Smith
Catherine Arnott
CA
Leroy
Gondy
G
Zeng-Treitler
Qing
Q
D003144:Communication Barriers; D054626:Consumer Health Information / Q000592:standards; D006301:Health Services Needs and Demand; D006801:Humans; D016247:Information Storage and Retrieval; D007257:Information Theory