title: The customer-centric physician.
authors.affiliation: Hankamer School of Business, Baylor University, USA.
authors.forename: Mark G
authors.initials: MG
authors.lastname: Dunn
authors.forename: Gary R
authors.initials: GR
authors.lastname: Carini
authors.forename: Wesley M
authors.initials: WM
authors.lastname: Gilliland
mesh_terms: D006123:Group Practice / Q000458:organization & administration*; D006801:Humans; D017060:Patient Satisfaction; D010817:Physician-Patient Relations