title: Critical perspectives on cultural competence as a strategic opportunity for achieving high performance in healthcare organizations.
abstract: * Cultural proficiency is a critical component of diversity competence. Diversity competency attends to issues of cultural proficiency and links cultural competence to issues of diverse representation and organizational inclusivity. * Developing and applying cultural competencies in diagnostic and invasive imaging services provides strategic opportunities to experience better patient cooperation, increase patient satisfaction, reduce medical errors, reduce patient complaints, and improve service recovery. * New Jersey recently passed legislation that requires 16 hours of cultural competency education as a condition of licensure to practice medicine. Four other states have similar legislation pending. The state of Washington passed legislation requiring all state accredited programs to include cultural competency education.
authors.affiliation: Texas State University, San Marcos, USA.
authors.forename: Philippa
authors.initials: P
authors.lastname: Strelitz
authors.forename: Kerry
authors.initials: K
authors.lastname: Watson
mesh_terms: D054521:Cultural Competency / Q000193:education / Q000331:legislation & jurisprudence; D017598:Efficiency, Organizational; D006801:Humans; D011872:Radiology Department, Hospital / Q000458:organization & administration* / Q000592:standards; D014481:United States