title: Patient versus customer, technology versus touch: where has humanism gone?
authors.forename: Carolyn E
authors.initials: CE
authors.lastname: Reed
mesh_terms: D003266:Continuity of Patient Care / Q000639:trends; D005544:Forecasting; D006808:Humanism; D006801:Humans; D008329:Managed Care Programs / Q000639:trends*; D013677:Medical Laboratory Science / Q000639:trends*; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D011362:Professional Corporations / Q000639:trends*; D014110:Touch; D014481:United States