Provider perceptions of reproductive health service quality in jordanian public community health centers.
Enhancing the quality of reproductive health care delivery in developing countries is a key prerequisite to increased utilization and sustainability of these services in the target population. Our objective was to assess the perception of quality of reproductive health (RH) care services provided by Jordanian Ministry of Health community-based centers from the perspective of service providers in these settings. A purposeful nationwide sample of 50 primary health care providers took part in five focus group discussions with the purpose of exploring their perceptions of the quality of care provided by their centers and perceived barriers to the provision of quality RH care. Health care providers felt that the quality of RH care provided by their centers was suboptimal. Focus group participants reported numerous barriers to the provision of high quality-care in the clinical setting. These included issues related to patient overload, patient and physician characteristics, as well as problems inherent to supervisory and administrative functions. Exploring and aligning goals and expectations of RH care providers and administrators may result in improvements in the quality of RH care service delivery and morale in public health settings in Jordan, which is a requirement for public sector reform.
Al-Qutob
Raeda
R
Faculty of Medicine, Department of Family and Community Medicine, University of Jordan, Amman, Jordan.
Nasir
Laeth S
LS
D003906:Developing Countries; D017598:Efficiency, Organizational; D005193:Family Planning Services / Q000458:organization & administration*; D017144:Focus Groups; D006301:Health Services Needs and Demand / Q000706:statistics & numerical data; D006302:Health Services Research; D006801:Humans; D007373:Interinstitutional Relations; D007597:Jordan; D011320:Primary Health Care / Q000458:organization & administration*; D011635:Public Health Administration / Q000379:methods*; D011785:Quality Assurance, Health Care / Q000458:organization & administration; D019984:Quality Indicators, Health Care / Q000458:organization & administration*