Invited article: Managing disruptive physician behavior: impact on staff relationships and patient care.
Disruptive behavior can have a significant impact on care delivery, which can adversely affect patient safety and quality outcomes of care. Disruptive behavior occurs across all disciplines but is of particular concern when it involves physicians and nurses who have primary responsibility for patient care. There is a higher frequency of disruptive behavior in neurologists compared to most other nonsurgical specialties. Disruptive behavior causes stress, anxiety, frustration, and anger, which can impede communication and collaboration, which can result in avoidable medical errors, adverse events, and other compromises in quality care. Health care organizations need to be aware of the significance of disruptive behaviors and develop appropriate policies, standards, and procedures to effectively deal with this serious issue and reinforce appropriate standards of behavior. Having a better understanding of what contributes to, incites, or provokes disruptive behaviors will help organizations provide appropriate educational and training programs that can lessen the likelihood of occurrence and improve the overall effectiveness of communication among the health care team.
Rosenstein
Alan H
AH
VHA West Coast, 4900 Hopyard Road #320, Pleasanton, CA 94588, USA. arosenst@vha.com
O'Daniel
Michelle
M
D000378:Agonistic Behavior; D001291:Attitude of Health Personnel; D003695:Delivery of Health Care; D034462:Dissent and Disputes; D006801:Humans; D007400:Interprofessional Relations; D008505:Medical Staff, Hospital / Q000523:psychology / Q000592:standards; D009462:Neurology; D009741:Nursing Staff, Hospital; D005791:Patient Care; D019555:Physician-Nurse Relations; D010817:Physician-Patient Relations; D010820:Physicians / Q000523:psychology / Q000592:standards; D011787:Quality of Health Care; D011795:Surveys and Questionnaires; D000078329:Workforce