title: [Management of work processes and humanization in health care: an ergological perspective].
abstract: The National Humanization Policy recommends that cooperative, interdependent networks that are committed to producing health be established horizontally, encouraging the protagonism of subjects and collectives and their co-responsibility. The present study addresses management of health care processes focusing on health care workers and the contributions of ergology to rethink work-related knowledge production. The study was based on Schwartz's ergological approach and its "three-poled dynamic apparatus" comprising established disciplines, their protagonists--workers--and epistemological and ethical requirements. It was crucial to the Brazilian National Health System humanization to promote inclusion and appreciation of health workers.
authors.affiliation: Instituto de Pesquisa Clínica Evandro Chagas, Fundação Oswaldo Cruz, Avenida Brasil, Rio de Janeiro, RJ, Brazil. elida.hennington@ipec.fiocruz.br
authors.forename: Elida Azevedo
authors.initials: EA
authors.lastname: Hennington
mesh_terms: D001938:Brazil; D003695:Delivery of Health Care / Q000458:organization & administration*; D006804:Ergonomics; D006282:Health Personnel / Q000458:organization & administration*; D006808:Humanism; D006801:Humans