title: Designing the experience of health care.
abstract: New ideas and information services will be best served when they are examined from both the users' and the corporate perspective. It is imperative to identify what best serves the needs of the user while understanding the corporate context that would allow these products/services to be sustainable. The desired result is for users to feel included and become more active and involved in their lives and to be able to do so at a reasonable, sustainable price point. This collaboration is illustrated by several examples of health care product development including the development of a medication management system for patients and a diet assistance program for cardiac patients. In these examples, success is dependent on a solid relationship between people who have the methods to understand users and to develop products and people who have knowledge of the health care field and understand it in a business context.
authors.affiliation: Institute of Design, Illinois Institute of Technology, Chicago, IL, USA.
authors.forename: Patrick
authors.initials: P
authors.lastname: Whitney
mesh_terms: D003256:Community Participation; D004032:Diet; D004867:Equipment Design / Q000379:methods*; D006302:Health Services Research; D006331:Heart Diseases; D006801:Humans; D007221:Industry; D008509:Medication Systems; D011357:Product Line Management / Q000458:organization & administration*; D011787:Quality of Health Care; D012984:Software; D017749:Total Quality Management