Dealing with an angry patient.
Most nurses have been verbally or physically assaulted. Use these tips to defuse a potentially dangerous situation.
Flores
Nicole
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Medical/Surgical Unit, St. Francis Hospital in Federal Way, Wash, USA.
D000328:Adult; D000786:Anger; D001007:Anxiety / Q000523:psychology; D006801:Humans; D008297:Male; D009723:Nurse-Patient Relations; D012307:Risk Factors; D017751:Safety Management; D014754:Violence / Q000517:prevention & control*