Majority of hospitals won't bill for 'never events'.
Policy also includes apologies, reporting events to agencies such as The Joint Commission. What are considered normal customer service practices in other industries are 'radical' in health care. Risk manager says 'doing the right thing' also can help reduce your hospital's liability exposure.
D005377:Financial Management, Hospital / Q000941:ethics*; D019538:Health Care Surveys; D006761:Hospitals / Q000592:standards*; D006801:Humans; D019300:Medical Errors / Q000191:economics / Q000592:standards*; D016134:Organizational Policy; D014481:United States