Comparative satisfaction. HHS'first release of hospital patient-satisfaction data reveals that hospitals need to do more to earn top scores from their customers.
PatientS delivered a grim assessment last week in survey data, saying only 67% would recommend their hospitals 10 friends or family. But Louis Shapim, left, from the Hospital for Special Surgery says he is concerned about the accuracy of the HCAHPS data because otherwis, "transparency isn't good, it doesn't add any value"
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