Process improvement helps PCP relations.
The ED at Doctors Hospital in Columbus, OH, has replaced a simple clipboard with a formal process for responding to calls from family physicians seeking to have their patients admitted. They have also instituted a 30-minute guarantee for those patients. Here are some of the strategies they used. An orange-colored sheet is filled out by the ED physician and copied to the other "pod" areas in the department. The bottom half of the sheet is attached to the grease board to alert other staff. ED docs must check off boxes indicating they have followed the required process steps.
D003142:Communication; D017598:Efficiency, Organizational; D004636:Emergency Service, Hospital / Q000458:organization & administration*; D005568:Forms and Records Control / Q000379:methods*; D006801:Humans; D007400:Interprofessional Relations; D009820:Ohio; D010821:Physicians, Family; D013997:Time Factors