title: Managers should lend a listening ear to patients.
authors.affiliation: Breakthrough Breast Cancer.
authors.forename: Jeremy
authors.initials: J
authors.lastname: Hughes
mesh_terms: D000288:Administrative Personnel; D018166:Health Care Reform; D006801:Humans; D009936:Organizational Innovation; D010344:Patient Advocacy; D010358:Patient Participation; D011369:Professional-Patient Relations; D013222:State Medicine / Q000458:organization & administration*; D006113:United Kingdom