title: Award-winning ED treats its patients like family.
abstract: Patients appreciate ED staff who make extra efforts to ensure their needs are met. One way to ensure this level of service is to treat all patients as if they were friends or family. Here are some strategies you can use: Encourage staff, when possible, to call a cab for discharged patients to make sure they have transportation home. If you hire temporary staff on a seasonal basis, make an effort to hire the same staff each time, to ensure familiarity with the patient population. Communicate results of patient satisfaction surveys--the good and the bad--with your staff on a regular basis.
mesh_terms: D001363:Awards and Prizes; D004632:Emergency Medical Services / Q000592:standards*; D015285:Hospital-Patient Relations; D006801:Humans; D008404:Massachusetts