Consultant, more staff lead to ED turnaround.
Process improvement changes can reduce wait times, length of stay, patients who left without being seen, and significantly boost your patient satisfaction scores. Here are some important lessons learned by the ED team at Cape Fear Valley Medical Center in Fayetteville, NC: If you are using an outside consultant, visit the facility of one of their clients to see if their approach has been successful. Divide your staff into teams, each of which is assigned a specific zone in your department. Employ informatics to organize and maintain control over your new processes.
D017598:Efficiency, Organizational; D004632:Emergency Medical Services / Q000458:organization & administration*; D006801:Humans; D007902:Length of Stay; D008505:Medical Staff, Hospital / Q000639:trends; D009657:North Carolina; D010348:Patient Care Team; D000078329:Workforce