title: Why NHS Direct is more than a call centre. Interview by Louise Hunt.
authors.forename: Helen
authors.initials: H
authors.lastname: Young
authors.forename: Treena
authors.initials: T
authors.lastname: Beard
authors.forename: Julie
authors.initials: J
authors.lastname: Stott
mesh_terms: D001291:Attitude of Health Personnel; D002321:Career Choice; D015277:Hotlines / Q000458:organization & administration*; D006801:Humans; D007588:Job Satisfaction; D024802:Nurse's Role / Q000523:psychology*; D009730:Nursing Assessment; D009740:Nursing Staff / Q000458:organization & administration / Q000523:psychology*; D011320:Primary Health Care / Q000458:organization & administration; D013222:State Medicine / Q000458:organization & administration*; D014218:Triage; D006113:United Kingdom