Application of Business Process Management to drive the deployment of a speech recognition system in a healthcare organization.
We present a methodology based on Business Process Management to guide the development of a speech recognition system in a hospital in Spain. The methodology eases the deployment of the system by 1) involving the clinical staff in the process, 2) providing the IT professionals with a description of the process and its requirements, 3) assessing advantages and disadvantages of the speech recognition system, as well as its impact in the organisation, and 4) help reorganising the healthcare process before implementing the new technology in order to identify how it can better contribute to the overall objective of the organisation.
González Sánchez
María José
MJ
'Virgen del Rocío' University Hospitals, Seville, Spain. mjose.gonzalez.exts@juntadeandalucia.es
Framiñán Torres
José Manuel
JM
Parra Calderón
Carlos Luis
CL
Del Río Ortega
Juan Antonio
JA
Vigil Martín
Eduardo
E
Nieto Cervera
Jaime
J
D004526:Efficiency; D006751:Hospital Information Systems / Q000458:organization & administration*; D006785:Hospitals, University; D006801:Humans; D033183:Interdisciplinary Communication; D016347:Medical Records Systems, Computerized / Q000458:organization & administration*; D010865:Pilot Projects; D013030:Spain; D049250:Speech Recognition Software; D014584:User-Computer Interface