title: Leading the patient experience. Driving patient satisfaction and hospital selection.
authors.affiliation: Akron General Health System, USA. mpetrochuk@agmc.org
authors.forename: Michael A
authors.initials: MA
authors.lastname: Petrochuk
mesh_terms: D002755:Choice Behavior; D006764:Hospitals, Community; D019982:Organizational Case Studies; D017060:Patient Satisfaction