Cockpit design and cross-cultural issues underlying failures in crew resource management.
High power-distance has been implicated in many aircraft accidents involving Southeast Asian carriers where crew resource management (CRM) has been identified as a root cause. However, this commentary argues that the design of modern flight decks and their standard operating procedures have an inherent Western (low power-distance) bias within them which exacerbates these CRM issues.
Harris
Don
D
Department of System Engineering and Human Factors, School of Engineering, Cranfield University, Cranfield, Bedford, UK. d.harris@cranfield.ac.uk
Li
Wen-Chin
WC
D000060:Accidents, Aviation / Q000517:prevention & control / Q000523:psychology / Q000706:statistics & numerical data*; D000401:Aircraft / Q000295:instrumentation; D001210:Asia, Southeastern; D003431:Cross-Cultural Comparison; D004867:Equipment Design; D006801:Humans; D007398:Interpersonal Relations; D008328:Man-Machine Systems