Bossing or serving?: How leaders execute effectively.
Many new leaders believe that the way to get things done is to be autocratic and directive. Successful leadership is a negotiated process with the employees that must be mutually satisfying for the evolution into a high-performing unit or organization. Well-intentioned leaders often overlook the very simple truth of learning to help people move forward in their work and to treat people as decent human beings.
Kerfoot
Karlene
K
Aurora Health System, Milwaukee, WI, USA. karlene.kerfoot@aurora.org