The impact of a quality improvement program on employee satisfaction in an academic microsystem.
Quality improvement is a potential method to enhance employee satisfaction. This study describes the impact of a program instituted to enhance employee satisfaction using the principles of high-performing microsystems. A shared leadership committee, participatory meetings, suggestion boxes, and quality improvement projects were implemented as part of the program. A follow-up survey 1 year after implementation of the program demonstrated an increase in employee perception of the division's desire to improve service (16%), opportunities to expand skills (17%), involvement in work decisions (25%), and the institution's interest in employee well-being (17%). Key drivers of discretionary effort (4 of 5), job satisfaction (2 of 6), and overall satisfaction (1 of 8) with the institution showed statistically significant improvement in the study division as compared with the other divisions in which no such program was implemented. Further research is needed to study systems changes that enhance employee satisfaction and their impact on patient and financial outcomes.
Varkey
Prathibha
P
Quality Improvement and Innovation Program, Division of Preventive Occupational and Aerospace Medicine, Mayo Clinic, Rochester, MN 55905, USA. Varkey.prathibha@mayo.edu
Karlapudi
Sudhakar P
SP
Hensrud
Donald D
DD
D006801:Humans; D007324:Institutional Management Teams / Q000458:organization & administration; D007588:Job Satisfaction; D015279:Organizational Culture; D009936:Organizational Innovation; D016730:Program Development; D015397:Program Evaluation; D011785:Quality Assurance, Health Care / Q000458:organization & administration*