Bossing or serving?: How leaders execute effectively.
Many new leaders believe that the way to get things done is to be autocratic and directive. Successful leadership is a negotiated process with the employees that must be mutually satisfying for the evolution into a high-performing unit or organization. Well-intentioned leaders often overlook the very simple truth of learning to help people move forward in their work and to treat people as decent human beings.
Aurora Health System, Milwaukee, WI, USA. karlene.kerfoot@aurora.org
Karlene
K
Kerfoot