Strategy, leadership and change: the North York General Hospital transformation journey.
Improvements in the emergency department and general internal medicine will serve as a case study to examine how North York General Hospital cultural transformation efforts led to improvements in these departments, and why we believe this approach will enable the organization to sustain these improvements over time.
Adamson
Bonnie
B
North York General Hospital.
Kwolek
Susan
S
D017598:Efficiency, Organizational; D006769:Hospitals, General / Q000458:organization & administration*; D006801:Humans; D007857:Leadership; D007902:Length of Stay; D009864:Ontario; D009936:Organizational Innovation; D010934:Planning Techniques; D011785:Quality Assurance, Health Care / Q000592:standards*