Condition HELP: a pediatric rapid response team triggered by patients and parents.
Condition HELP is a unique pediatric patient safety program that gives families an immediate voice in their child's medical care. This patient safety endeavor allows parents to call a telephone number at any time-24 hours a day, 7 days a week-if they feel their hospitalized child's immediate health is endangered. The Condition HELP call receives the same immediate attention as a life-threatening emergency, including deployment of a specialized rapid response team to the child's bedside. This article presents a 2-year analysis of pediatric patient safety outcomes following the implementation of the program.
Dean
Bonnie S
BS
Children's Hospital of Pittsburgh, University of Pittsburgh Medical Center, Pittsburgh, PA, USA. bonnie.dean@chp.edu
Decker
Michael J
MJ
Hupp
Diane
D
Urbach
Andrew H
AH
Lewis
Elizabeth
E
Benes-Stickle
Jocelyn
J
D004632:Emergency Medical Services / Q000458:organization & administration; D006776:Hospitals, Pediatric; D015277:Hotlines / Q000706:statistics & numerical data; D006801:Humans; D010290:Parents; D010348:Patient Care Team; D015397:Program Evaluation; D017751:Safety Management; D013997:Time Factors