Seamless service line management.
Memorial Hermann Health System of Houston executed a systemwide service line management model in response to the competitive pace and intensity of the market. The steps the health system took to develop and implement this model include: Recognize the burning platform. Evaluate internal readiness. Invest in early wins. Build the management model. Create a service line mantra that guides all service line initiatives.
Nugent
Mike
M
Navigant Consulting, Chicago, USA. mnugent@navigantconsulting.com
Nolan
Kevin C
KC
Brown
Frank
F
Rogers
Stephanie
S
D003695:Delivery of Health Care / Q000191:economics / Q000458:organization & administration; D004465:Economic Competition / Q000458:organization & administration*; D017598:Efficiency, Organizational; D019982:Organizational Case Studies; D011357:Product Line Management / Q000458:organization & administration*; D013781:Texas