Psychometric properties of the consumer emergency care satisfaction scale: tested on persons accompanying patients in emergency department.
The aim of this study was to investigate construct validity and internal consistency of a modified version of the Consumer Emergency Care Satisfaction Scale used on persons accompanying emergency department patients. The sample comprised 128 persons. The results showed satisfactory reliability, and an exploratory factor analysis revealed 3 factors: caring, teaching, and clinical competence. The modified version of this scale seems feasible and may be a useful tool for measuring satisfaction in persons accompanying patients in the emergency department.
Department of Health Sciences, Lund University, Lund, Sweden.
Jimmie
J
Kristensson
Anna
A
Ekwall
D000328:Adult; D001294:Attitude to Health; D001315:Australia; D002983:Clinical Competence; D003430:Cross-Sectional Studies; D016529:Emergency Nursing / Q000592:standards*; D004636:Emergency Service, Hospital; D004645:Empathy; D005163:Factor Analysis, Statistical; D005190:Family / Q000523:psychology*; D005240:Feasibility Studies; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D024802:Nurse's Role; D009723:Nurse-Patient Relations; D009730:Nursing Assessment / Q000379:methods* / Q000592:standards; D015403:Nursing Evaluation Research; D010353:Patient Education as Topic; D011594:Psychometrics; D011787:Quality of Health Care / Q000592:standards*; D011795:Surveys and Questionnaires / Q000592:standards*