Validating a knowledge transfer framework in health services.
The study of knowledge transfer (KT) has been proceeding in parallel but independently in health services and in business, presenting an opportunity for synergy and sharing. This paper uses a survey of 32 empirical KT studies with their 96 uniquely named determinants of KT success to identify ten unique determinants for horizontal knowledge transfer success. These determinants, the outcome measure of Knowledge Use, and separate explicit and tacit transfer flows constitute the KT Framework, extending the work of previous KT framework authors. Our Framework was validated through a case study of the transfer of clinical practice guideline knowledge between the cardiac teams of selected Ontario hospitals, using a survey of senders and receivers developed from the KT literature. The study findings were: 8 of 10 determinants were supported by the Successful Transfer Hospitals; and 4 of 10 determinants were found to a higher degree in the Successful than non-Successful transfer hospitals. Taken together, the results show substantive support for the KT Framework determinants, indicating aggregate support of 9 of these determinants, but not the 10th - Knowledge Complexity. The transfer of tacit knowledge was found to be related to the transfer of the explicit knowledge and expressed as the transfer or recreation of resource profile and internal process tacit knowledge, where this tacit transfer did not require interactions between Sender and Receiver. This study provides managers with the building blocks to assess and improve the success rates of their knowledge transfers.
Sprott School of Business, Carleton University and Westminster Business School, Westminster University. doug.orendorff@rogers.com
Doug
D
Orendorff
Alex
A
Ramirez
Elayne
E
Coakes
D019091:Critical Pathways; D004059:Diffusion of Innovation; D019983:Guideline Adherence; D006801:Humans; D008962:Models, Theoretical; D009203:Myocardial Infarction / Q000628:therapy*; D009864:Ontario; D019982:Organizational Case Studies; D017410:Practice Guidelines as Topic; D015203:Reproducibility of Results