Putting patients and families at the center of care.
The authors describe how a patient- and family-centered model of care was introduced and adopted by their healthcare system. Since the model was introduced 2 years ago, it has been embraced by leaders and staff on both hospital campuses; patients and family members routinely consult with hospital committees, departments, and improvement task forces; and numerous clinical programs and units have modified their policies and practices to make them more patient and family centered.
Scottsdale Healthcare, Scottsdale, Arizona, USA. Kzarubi@shc.org
Kathi L
KL
Zarubi
Peggy
P
Reiley
Bettie
B
McCarter
D026683:Advisory Committees / Q000458:organization & administration*; D001130:Arizona; D005260:Female; D006801:Humans; D008297:Male; D009741:Nursing Staff, Hospital / Q000458:organization & administration*; D018802:Patient-Centered Care / Q000458:organization & administration* / Q000639:trends; D011368:Professional-Family Relations