Cancer patients' satisfaction with care in traditional and innovative ambulatory oncology clinics.
This study examined the effects of environmental changes, such as rearranging the seating area, playing soft music, and displaying scenes of nature, on aspects of patient satisfaction, ranging from satisfaction with the physical environment and wait times to continuity of care, confidentiality, and trust in providers. Patients receiving care in a new, innovative cancer center had significantly higher satisfaction scores on the physical environment and wait time subscales than the patients receiving care in an older, traditional center. However, the 2 centers did not differ on any of the other satisfaction subscales. Implications of these findings are discussed.
Department of Psychology, University of Calgary, Alberta, Canada. slgroff@ucalgary.ca
Shannon L
SL
Groff
Linda E
LE
Carlson
Kathy
K
Tsang
Barbara J
BJ
Potter
D000046:Academic Medical Centers; D000416:Alberta; D000554:Ambulatory Care Facilities / Q000458:organization & administration*; D001071:Appointments and Schedules; D003219:Confidentiality; D003266:Continuity of Patient Care; D005260:Female; D006272:Health Facility Environment / Q000458:organization & administration*; D006747:Hospital Communication Systems / Q000458:organization & administration; D006801:Humans; D007374:Interior Design and Furnishings / Q000379:methods; D008297:Male; D008875:Middle Aged; D009313:National Health Programs; D009369:Neoplasms / Q000523:psychology*; D015404:Nursing Methodology Research; D017060:Patient Satisfaction / Q000706:statistics & numerical data; D011446:Prospective Studies; D012944:Social Support; D011795:Surveys and Questionnaires; D013997:Time Factors; D035502:Trust; D014850:Waiting Lists