Measuring the satisfaction of intensive care unit patient families in Morocco: a regression tree analysis.
OBJECTIVE
Meeting the needs of patients' family members becomes an essential part of responsibilities of intensive care unit physicians. The aim of this study was to evaluate the satisfaction of patients' family members using the Arabic version of the Society of Critical Care Medicine's Family Needs Assessment questionnaire and to assess the predictors of family satisfaction using the classification and regression tree method.


METHODS
The authors conducted a prospective study.


METHODS
This study was conducted at a 12-bed medical intensive care unit in Morocco.


METHODS
Family representatives (n = 194) of consecutive patients with a length of stay >48 hrs were included in the study.


METHODS
Intervention was the Society of Critical Care Medicine's Family Needs Assessment questionnaire.


RESULTS
Demographic data for relatives included age, gender, relationship with patients, education level, and intensive care unit commuting time. Clinical data for patients included age, gender, diagnoses, intensive care unit length of stay, Acute Physiology and Chronic Health Evaluation, MacCabe index, Therapeutic Interventioning Scoring System, and mechanical ventilation. The Arabic version of the Society of Critical Care Medicine's Family Needs Assessment questionnaire was administered between the third and fifth days after admission. Of family representatives, 81% declared being satisfied with information provided by physicians, 27% would like more information about the diagnosis, 30% about prognosis, and 45% about treatment. In univariate analysis, family satisfaction (small Society of Critical Care Medicine's Family Needs Assessment questionnaire score) increased with a lower family education level (p = .005), when the information was given by a senior physician (p = .014), and when the Society of Critical Care Medicine's Family Needs Assessment questionnaire was administered by an investigator (p = .002). Multivariate analysis (classification and regression tree) showed that the education level was the predominant factor contributing to the Society of Critical Care Medicine's Family Needs Assessment questionnaire score. Society of Critical Care Medicine's Family Needs Assessment questionnaire increased (greater satisfaction) with a higher education level. Other factors of great satisfaction included the senior physician providing the information, and Acute Physiology and Chronic Health Evaluation <15.


CONCLUSIONS
Satisfaction of intensive care unit patients' families in a Moroccan sample using the classification and regression tree was dependent on relatives' education level, communication presented by senior caregiver, and low Acute Physiology and Chronic Health Evaluation score. These data underline cultural specificities of the study and suggest that caregivers should develop structured communication programs considering satisfaction predictors.
Medical Intensive Care Unit, Ibn Sina University Hospital, Rabat, Morocco.
Nada
N
Damghi
Ibtissam
I
Khoudri
Latifa
L
Oualili
Khalid
K
Abidi
Naoufel
N
Madani
Amine Ali
AA
Zeggwagh
Redouane
R
Abouqal
D018806:APACHE; D000328:Adult; D003422:Critical Care; D004522:Educational Status; D005190:Family / Q000523:psychology*; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D009018:Morocco; D017060:Patient Satisfaction; D011446:Prospective Studies; D011787:Quality of Health Care; D012044:Regression Analysis; D011795:Surveys and Questionnaires