Translating theory into practice: using Action Research to introduce a coordinated approach to emotional care.
OBJECTIVE
This paper describes a translational project that explored the feasibility and effect of introducing a coordinated approach to emotional care.


METHODS
The project was undertaken using Action Research on one ward at St John of God Hospital Subiaco, Western Australia. A senior Registered Nurse was appointed to provide the leadership and direction to staff regarding emotional care and an education program for staff was provided. The project was evaluated using both quantitative and qualitative data.


RESULTS
Data demonstrated an increase in the patient's evaluation of emotional care, although levels were found to fluctuate throughout the project. Factors such as the emotional distress of the staff were hypothesised as impacting on the delivery of emotional care.


CONCLUSIONS
The approach used in this project was found to be a useful method of improving emotional care. However, the data collected in this study revealed the complexity of emotional care delivery and the possible impact of a number of factors within the environment.


CONCLUSIONS
Emotional care delivery can be improved by using a coordinated research-based educational approach led by a clinical champion. However, the impact of other factors within the hospital environment needs to be considered and more research is required.
Williams
A M
AM
Curtin University of Technology, Perth, Western Australia 6845, Australia. williams@iinet.com.au
Dawson
S S
SS
Kristjanson
L J
LJ
D004059:Diffusion of Innovation; D004645:Empathy; D005240:Feasibility Studies; D006302:Health Services Research; D006801:Humans; D009369:Neoplasms / Q000451:nursing; D009723:Nurse-Patient Relations; D009741:Nursing Staff, Hospital / Q000193:education*; D009936:Organizational Innovation; D012944:Social Support; D013192:Staff Development / Q000379:methods*; D014904:Western Australia