title: If case management services are outsourced, what should be included in the service agreement?
authors.affiliation: Regis College, Weston, MA, USA.
authors.forename: Norman DePaul
authors.initials: ND
authors.lastname: Brown
authors.forename: Susan Katz
authors.initials: SK
authors.lastname: Sliski
mesh_terms: D019090:Case Management / Q000458:organization & administration*; D003164:Competitive Bidding; D003362:Cost-Benefit Analysis; D006801:Humans; D020380:Needs Assessment / Q000458:organization & administration*; D009786:Occupational Health Services / Q000458:organization & administration*; D020416:Outsourced Services / Q000458:organization & administration*; D012308:Risk Management; D014195:Travel