Stakeholder preferences for cancer care performance indicators.
OBJECTIVE
The purpose of this paper is to show that performance data use could be promoted with a better understanding of the type of indicators that are important to different stakeholders. This study explored patient, nurse, physician and manager preferences for cancer care quality indicators.


METHODS
Interviews were held with 30 stakeholders between March and June 2004. They were asked to describe how they would use a cancer "report card", and which indicators they would want reported. Transcripts were reviewed using qualitative analysis.


RESULTS
Role (patient, nurse, physician, manager) influenced preferences and perceived use of performance data. Patients and physicians were more skeptical than nurses and managers; patients and managers expressed some preferences distinct from nurses and physicians; and patients and nurses interpreted indicators more broadly than physicians and managers. All groups preferred technical process over outcome or interpersonal process indicators.


CONCLUSIONS
Expressed views are not directly applicable beyond this setting, or to the general public but findings are congruent with attitudes to performance data for other conditions, and serve as a conceptual basis for further study.


CONCLUSIONS
Strategies for maximizing the relevance of performance reports might include technical process indicators, selection by multi-stakeholder deliberation, information that facilitates information application and customizable report interfaces.


CONCLUSIONS
Performance data preferences have not been thoroughly examined, particularly in the context of cancer care. Factors were identified that influence stakeholder views of performance data, and this framework could be used to confirm findings among larger and different populations.
Gagliardi
Anna
A
Sunnybrook Research Institute, University of Toronto, Toronto, Canada. anna.gagliardi@sunnybrook.ca
Lemieux-Charles
Louise
L
Brown
Adalsteinn
A
Sullivan
Terry
T
Goel
Vivek
V
D000328:Adult; D000368:Aged; D001291:Attitude of Health Personnel; D015179:Colorectal Neoplasms / Q000628:therapy*; D005260:Female; D007722:Health Knowledge, Attitudes, Practice; D006282:Health Personnel; D006801:Humans; D008297:Male; D008875:Middle Aged; D010361:Patients; D017064:Process Assessment, Health Care; D019984:Quality Indicators, Health Care