title: Implementing QA programs in managed care health plans: factors contributing to success.
abstract: OBJECTIVE
  The purpose of this paper is to identify the factors that contribute to the success or failure of quality assurance programs implemented by Israeli managed care health plans.
  
  
  METHODS
  An in-depth study of seven quality assurance programs was conducted, comparing successful with unsuccessful ones using the comparative "case study" method. Employing a semi-structured questionnaire, 42 program directors and professionals in the field were interviewed.
  
  
  RESULTS
  A number of factors associated with the programs' success emerged. Those external to the program included: ongoing management support, resource allocation, information system support and perceived financial benefit for the organization. Internal factors included: leadership, perceived problem's importance, laying the groundwork in the field, involving field staff in planning and implementation and staff motivation.
  
  
  CONCLUSIONS
  The study provides insights into ways to encourage the implementation of successful quality assurance programs in the special organizational context of managed care health plans. As the implementation relies heavily on data, one important precondition is the development of computerized information systems to facilitate ongoing data collection. It is also necessary from the planning stage to take into account organizational factors that affect success.
authors.affiliation: Myers-JDC-Brookdale Institute, Jerusalem, Israel. Revital@jdc.org.il
authors.forename: Revital
authors.initials: R
authors.lastname: Gross
authors.forename: Yael
authors.initials: Y
authors.lastname: Ashkenazi
authors.forename: Hava
authors.initials: H
authors.lastname: Tabenkin
authors.forename: Avi
authors.initials: A
authors.lastname: Porath
authors.forename: Alec
authors.initials: A
authors.lastname: Aviram
mesh_terms: D006801:Humans; D007256:Information Systems / Q000458:organization & administration; D007557:Israel; D007857:Leadership; D008329:Managed Care Programs / Q000191:economics / Q000458:organization & administration*; D009042:Motivation; D015279:Organizational Culture; D015397:Program Evaluation; D011785:Quality Assurance, Health Care / Q000191:economics / Q000458:organization & administration*