title: [Processes maps in public health organizations: the experience of the Galician Department of Public Health].
abstract: To design the processes map of the Galician Department of Public Health, we performed document reviews, held meetings and interviewed persons in charge of programs and departments to identify the processes carried out. The processes were classified into strategic, key and support processes. We defined 4 levels of disaggregation and management and staff were kept informed throughout the process. At level 0, we included 4 key processes that defined the organization's mission. At level 1, 5 strategic, 5 support and 10 key processes were defined. The key processes at level 2 identified the health programs' services. A processes map was obtained by consensus and was then approved by management and staff as a first step in implanting a process management system to improve the organization's performance.
authors.affiliation: Applica Asociados, Consultoría de Organización, A Coruña, España. joseluis@applica-asociados.com
authors.forename: José Luis
authors.initials: JL
authors.lastname: Aboal-Viñas
authors.forename: María Eugenia
authors.initials: ME
authors.lastname: Lado-Lema
authors.forename: Manuel
authors.initials: M
authors.lastname: Amigo-Quintana
authors.forename: Xurxo
authors.initials: X
authors.lastname: Hervada-Vidal
authors.forename: Angel
authors.initials: A
authors.lastname: Gómez-Amorín
authors.forename: Carlos
authors.initials: C
authors.lastname: Fernández-Abreu
mesh_terms: D009938:Organizations / Q000458:organization & administration*; D011635:Public Health Administration; D013030:Spain