Access to special care dentistry, part 2. Communication.
This article considers what communication is, its elements, what helps and what hinders it, and why it matters. It also considers managing people with communication differences and when communication is affected in special care dentistry (SCD). The article focuses on patients with hearing and visual impairments and considers how communication is affected and what techniques can be used to improve the situation. It offers recommendations for communicating with patients with neurological impairments typically seen after stroke, such as aphasia and dysarthria, with tips for the listener including the use of communication aids where appropriate. Finally it will consider communicating with patients who have autistic spectrum conditions and discuss how effective techniques and a tailored approach to their specific needs and anxieties can increase the likelihood of a successful dental visit.
Dougall
A
A
Division One/Special Care Dentistry, Dublin Dental School and Hospital, Lincoln Place, Dublin 2, Ireland.
Fiske
J
J
D001321:Autistic Disorder; D003142:Communication; D003144:Communication Barriers; D017742:Dental Care for Chronically Ill / Q000379:methods*; D003730:Dental Care for Persons with Disabilities / Q000379:methods*; D003812:Dentist-Patient Relations; D006233:Persons with Disabilities; D006297:Health Services Accessibility / Q000592:standards*; D006311:Hearing Disorders / Q000145:classification; D006801:Humans; D009422:Nervous System Diseases / Q000145:classification; D013218:State Dentistry; D006113:United Kingdom; D014786:Vision Disorders / Q000145:classification