Educating patients: staff response to patient misunderstanding.
Members of a dentist's staff may be the best allies in promptly identifying patient misunderstandings related to their dental care. The doctor and his team should discuss the various ways in which patients may indicate misunderstandings about the dental practice's clinical or business policies. A staff member's prompt and thoughtful response can go a long way toward preventing patients' suspicion, non-compliance, and dissatisfaction.
Roman
Kathleen M
KM
kathleen.roman@medpro.com
D003797:Dental Staff; D006801:Humans; D016134:Organizational Policy; D010353:Patient Education as Topic