Best practices for self-pay collections.
Hospitals can improve their ability to collect on patient accounts by tailoring collection efforts to four segments of patients: Segment A: Patients with a high likelihood of payment and low account balances; Segment B: Patients who have high original balances, but also a high likelihood of payment; Segment C: Patients who have large balances and low expected collection rates; Segment D: Patients with low balances and low expected collection rates.
Eller
Tina
T
SearchAmerica, Maple Grove, Minn., USA. tina.eller@searchamerica.com
D004469:Economics, Hospital / Q000458:organization & administration*; D005382:Financing, Personal; D006801:Humans; D010350:Patient Credit and Collection / Q000458:organization & administration / Q000592:standards*; D014481:United States