title: Performance indicators for quality in surgical and laboratory services at Muhimbili National Hospital (MNH) in Tanzania.
abstract: OBJECTIVE
  Muhimbili National Hospital (MNH), a teaching and national referral hospital, is undergoing major reforms to improve the quality of health care. We performed a retrospective descriptive study using a set of performance indicators for the surgical and laboratory services of MNH in years 2001 and 2002, to help monitor and evaluate the impact of reforms on the quality of health care during and after the reform process.
  
  
  METHODS
  Hospital records were reviewed and information recorded for planned and postponed operations, laboratory equipment, reagents, laboratory tests and quality assurance programmes.
  
  
  RESULTS
  In the year 2001 a total of 4332 non-emergency operations were planned, 3313 operations were performed and 1019 (23.5%) operations were postponed. In the year 2002, 4301 non-emergency operations were planned, 3046 were performed and 1255 (29%) were postponed. The most common reasons for operation postponement were "time-barred", interference by emergency operations, no show of patients and inoperable anaesthetic machines. Equipment problems and supply and staff shortages together accounted for one quarter of postponements. In the laboratory, a lack of equipment prevented some tests, but quality assurance was performed for most tests.
  
  
  CONCLUSIONS
  Current surgical services at MNH are inadequate; operating theatres require modern, functioning equipment and adequate supplies of consumables to provide satisfactory care.
authors.affiliation: Department of Surgery, Muhimbili University of Health and Allied Sciences, Dar es Salaam, Tanzania. nmbembati@muhas.ac.tz
authors.forename: Naboth A
authors.initials: NA
authors.lastname: Mbembati
authors.forename: Mugwira
authors.initials: M
authors.lastname: Mwangu
authors.forename: Eustace P Y
authors.initials: EP
authors.lastname: Muhondwa
authors.forename: Melkizedek M
authors.initials: MM
authors.lastname: Leshabari
mesh_terms: D006405:Hematology / Q000592:standards; D006779:Hospitals, Public / Q000592:standards; D006784:Hospitals, Teaching / Q000592:standards; D006801:Humans; D007755:Laboratories, Hospital / Q000592:standards*; D011785:Quality Assurance, Health Care / Q000379:methods*; D019984:Quality Indicators, Health Care; D012189:Retrospective Studies; D013503:Surgery Department, Hospital / Q000592:standards*; D013636:Tanzania