title: Managing conflict in the care of older people.
abstract: This article offers a case study skill analysis of conflict management as it applies to the care of older people and assists the reader to conduct a similar review of their own.
authors.affiliation: Lincoln County Hospital, United Lincolnshire Hospitals (Acute), NHS Trust.
authors.forename: Maureen
authors.initials: M
authors.lastname: Catterson
authors.forename: Bob
authors.initials: B
authors.lastname: Price
mesh_terms: D000223:Adaptation, Psychological; D000368:Aged; D001291:Attitude of Health Personnel; D015984:Causality; D002983:Clinical Competence; D003142:Communication; D003220:Conflict, Psychological; D003657:Decision Making; D005851:Geriatric Nursing / Q000458:organization & administration*; D007722:Health Knowledge, Attitudes, Practice; D006301:Health Services Needs and Demand; D006801:Humans; D007400:Interprofessional Relations; D008960:Models, Psychological; D009042:Motivation; D017008:Negotiating / Q000379:methods / Q000523:psychology; D024802:Nurse's Role / Q000523:psychology; D009740:Nursing Staff / Q000193:education / Q000458:organization & administration* / Q000523:psychology; D012647:Self-Assessment; D012944:Social Support; D013850:Thinking; D016526:Workload / Q000523:psychology