title: Organizational change through Lean Thinking.
abstract: In production and manufacturing plants, Lean Thinking has been used to improve processes by eliminating waste and thus enhancing efficiency. In health care, Lean Thinking has emerged as a comprehensive approach towards improving processes embedded in the diagnostic, treatment and care activities of health-care organizations with cost containment results. This paper provides a case study example where Lean Thinking is not only used to improve efficiency and cost containment, but also as an approach to effective organizational change.
authors.affiliation: School of Health Policy, York University, Toronto, Ontario, Canada. tsasis@yorku.ca
authors.forename: Peter
authors.initials: P
authors.lastname: Tsasis
authors.forename: Cindy
authors.initials: C
authors.lastname: Bruce-Barrett
mesh_terms: D003363:Cost Control; D017598:Efficiency, Organizational; D006801:Humans; D017146:Models, Organizational; D009936:Organizational Innovation; D010346:Patient Care Management