[Development of a questionnaire to assess user satisfaction of a penal mediation program (CSM-P)].
The aim of the present study is to elaborate an instrument (CSM-P), valid for victims and aggressors, to assess satisfaction of individuals participating in a penal mediation program (VOM). The instrument was administered to a sample of 213 subjects, randomly chosen from the pool of participants in a VOM program of Catalonian Justice Department. Data analysis of the questionnaire shows an internal consistency of .88 (Cronbach's alpha). The dimensionality of the questionnaire is structured in a single factor that accounts for 61.45% of the variance. The instrument has proven its utility for assessing the satisfaction of the participants in a penal mediation program. Validation of the instrument in similar populations should be performed and it should be adapted to other contexts where assessing user satisfaction in a mediation program is necessary.
Manzano Blanquez
Juan
J
Facultad de Ciencias del Comportamiento, Universidad de Barcelona, Barcelona, Spain. tazendas@gmail.com
Soria Verde
Miguel Angel
MA
Armadans Tremolosa
Inmaculada
I
D003415:Crime / Q000706:statistics & numerical data*; D006801:Humans; D010549:Personal Satisfaction; D016730:Program Development; D011678:Punishment; D013030:Spain; D011795:Surveys and Questionnaires