Organizational change through Lean Thinking.
In production and manufacturing plants, Lean Thinking has been used to improve processes by eliminating waste and thus enhancing efficiency. In health care, Lean Thinking has emerged as a comprehensive approach towards improving processes embedded in the diagnostic, treatment and care activities of health-care organizations with cost containment results. This paper provides a case study example where Lean Thinking is not only used to improve efficiency and cost containment, but also as an approach to effective organizational change.
Tsasis
Peter
P
School of Health Policy, York University, Toronto, Ontario, Canada. tsasis@yorku.ca
Bruce-Barrett
Cindy
C
D003363:Cost Control; D017598:Efficiency, Organizational; D006801:Humans; D017146:Models, Organizational; D009936:Organizational Innovation; D010346:Patient Care Management