Debt load.
When it comes to payment for care, nobody likes surprises--not hospitals and not patients. A number of techniques, from counseling to kiosks, might help.
Roop
Elizabeth S
ES
D005376:Financial Management / Q000458:organization & administration; D005377:Financial Management, Hospital / Q000458:organization & administration*; D005102:Health Expenditures; D017721:Hospital Costs / Q000458:organization & administration; D006801:Humans; D020407:Internet; D010350:Patient Credit and Collection / Q000191:economics / Q000458:organization & administration*; D017664:Uncompensated Care / Q000191:economics