A facility specialist model for improving retention of nursing home staff: results from a randomized, controlled study.
OBJECTIVE
This article reports on a randomized, controlled intervention study designed to reduce employee turnover by creating a retention specialist position in nursing homes.


METHODS
We collected data three times over a 1-year period in 30 nursing homes, sampled in stratified random manner from facilities in New York State and Connecticut and randomly assigned to treatment and control conditions. Staff outcomes were measured through certified nursing assistant interviews, and turnover rates were measured over the course of the year. In the intervention condition, a staff member was selected to be the facility retention specialist, who would advocate for and implement programs to improve staff retention and commitment throughout the facility. Retention specialists received an intensive 3-day training in retention leadership and in a number of evidence-based retention programs. Ongoing support was provided throughout the project.


RESULTS
Treatment facilities experienced significant declines in turnover rates compared to control facilities. As predicted, we found positive effects on certified nursing assistant assessments of the quality of retention efforts and of care provided in the facility; we did not find effects for job satisfaction or stress.


CONCLUSIONS
The study provides evidence for the effectiveness of the retention specialist model. Findings from a detailed process evaluation suggest modifications of the program that may increase program effects.
Pillemer
Karl
K
Department of Human Development, Cornell University, Ithaca, NY 14853, USA. kap6@cornell.edu
Meador
Rhoda
R
Henderson
Charles
C
Robison
Julie
J
Hegeman
Carol
C
Graham
Edwin
E
Schultz
Leslie
L
D000293:Adolescent; D000328:Adult; D003237:Connecticut; D005260:Female; D006801:Humans; D008134:Long-Term Care; D008297:Male; D008875:Middle Aged; D017146:Models, Organizational; D009518:New York; D009735:Nursing Homes; D010563:Personnel Turnover; D000078329:Workforce