title: Use of a quality improvement tool, the prioritization matrix, to identify and prioritize triage software algorithm enhancement.
abstract: Complex decision support software can require significant effort in maintenance and enhancement. A quality improvement tool, the prioritization matrix, was successfully used to guide software enhancement of algorithms in a symptom assessment call center.
authors.affiliation: Mayo Clinic.
authors.forename: Frederick
authors.initials: F
authors.lastname: North
authors.forename: Prathiba
authors.initials: P
authors.lastname: Varkey
authors.forename: Pedro
authors.initials: P
authors.lastname: Caraballo
authors.forename: Darlene
authors.initials: D
authors.lastname: Vsetecka
authors.forename: Greg
authors.initials: G
authors.lastname: Bartel
mesh_terms: D000465:Algorithms; D020000:Decision Support Systems, Clinical; D003661:Decision Support Techniques; D006801:Humans; D011786:Quality Control; D012984:Software; D014218:Triage / Q000379:methods