Human factors contributions to knowledge elicitation.
OBJECTIVE
The objective of this article is to lay out contributions of human factors to knowledge elicitation (KE) methodology.


BACKGROUND
The background is historical, dating to about 1985, and involves the convergence of expert systems with applied psychology and cognitive psychology.


METHODS
The method is a literature review, focusing on past issues of Human Factors.


RESULTS
Human factors researchers have contributed significantly to KE methodology. However, KE methodology "belongs to" a number of communities of practice and has applications that transcend individual disciplines.


CONCLUSIONS
Knowledge elicitation, thought of as a kind of cognitive task analysis, grows in importance with the increasing use of information technology to form complex sociotechnical work systems and the increasing importance of expertise to knowledge-based organizations.


CONCLUSIONS
I discuss some open issues for further research and methodological investigation.
Hoffman
Robert R
RR
Institute for Human and Machine Cognition, Pensacola, FL 32502-6008, USA. rhoffman@ihmc.us
D006804:Ergonomics; D007722:Health Knowledge, Attitudes, Practice; D006801:Humans; D011361:Professional Competence; D013647:Task Performance and Analysis