title: Perceptions of workflow and information exchange in an academic medical center in preparation for EHR implementation: A preliminary field study.
abstract: In order to optimize a future EHR implementation, we gathered perceptions of existing workflow from clinical and non-clinical staff of an academic medical center. Document review and interviews were conducted to identify work activities, roles, goals and information needs across the medical center. This included both clinical and non-clinical personnel. Perceptions of workflow, information exchange and the importance of various activities varied across stakeholder groups. A reliance on informal information exchange was cited by participants.
authors.affiliation: Syracuse University School of Information Studies, Syracuse, NY, USA.
authors.forename: Saira N
authors.initials: SN
authors.lastname: Haque
authors.forename: Michael A
authors.initials: MA
authors.lastname: D'Eredita
authors.forename: Carsten S
authors.initials: CS
authors.lastname: Osterlund
mesh_terms: D000046:Academic Medical Centers / Q000458:organization & administration*; D016347:Medical Records Systems, Computerized; D009936:Organizational Innovation; D013647:Task Performance and Analysis