A physician's due: measuring physician billing performance, benchmarking results.
A 2008 study focused on four key performance indicators (KPIs) and staffing levels to benchmark the FYO7 performance of physician group billing operations. A comparison of the change in the KPIs from FYO3 to FYO7 for a number of these billing operations disclosed across-the-board improvements. Billing operations did not show significant changes in staffing levels during this time, pointing to the existence of obstacles that prevent staff reductions in this area.
Woodcock
Elizabeth W
EW
Woodcock & Associates, Atlanta, USA. elizabeth@elizabethwoodcock.com
Browne
Robert C
RC
Jenkins
Jennifer L
JL
D000067:Accounts Payable and Receivable; D019985:Benchmarking; D005249:Fees and Charges; D007349:Insurance, Health, Reimbursement; D010820:Physicians