Patient review of selected electronic health record data improves visit experience.
Patients are increasingly empowered, informed and active participants in their healthcare. Patients at Partners Healthcare in Boston, MA utilized a web- based portal, Patient Gateway, to submit pre-visit health status information through a journal to their provider. Results of a patient survey indicate that such tools have the potential to improve communication and patient satisfaction, and that the content of information influences the patients visit experience.
Businger
Alexandra
A
Brigham and Women's Hospital, Boston, MA, USA.
Buckel
Lauren
L
Gandhi
Tejal
T
Grant
Richard
R
Poon
Eric
E
Schnipper
Jeffrey
J
Volk
Lynn A
LA
Wald
Jonathan S
JS
Middleton
Blackford
B
D003142:Communication; D003625:Data Collection; D005260:Female; D006801:Humans; D008297:Male; D016347:Medical Records Systems, Computerized; D008875:Middle Aged; D033283:Patient Access to Records; D005791:Patient Care; D010358:Patient Participation; D017060:Patient Satisfaction; D010817:Physician-Patient Relations