title: How can an OR be like the Ritz-Carlton?
authors.forename: Cynthia
authors.initials: C
authors.lastname: Saver
mesh_terms: D006801:Humans; D007857:Leadership; D009873:Operating Rooms / Q000458:organization & administration*; D015279:Organizational Culture; D017060:Patient Satisfaction; D010557:Personnel Administration, Hospital / Q000379:methods*; D011787:Quality of Health Care; D014481:United States