Building social capital in healthcare organizations: thinking ecologically for safer care.
Research on patient safety and health human resources, 2 critical issues for 21st century healthcare, converges on similar findings. Specifically, it is apparent that along with the patients, families, and communities we serve, nurses and other healthcare professionals navigate a volatile health care system where persistent restructuring, market pressures, and workforce instability present ongoing threats to the delivery of safer care. Drawing from the fields of nursing, healthcare ethics, health systems management, and ecological restoration, we outline the role of social capital for organizational integrity, healthy workplace cultures, sustainable resource management, improved nurse retention, effective knowledge translation, and safer patient care. Nursing leaders can use ecological thinking to build the vital resource of social capital by taking concrete steps to commit the necessary human and material resources to: (1) forge relations to foster bonding, bridging and linking social capital; (2) build solidarity and trust; (3) foster collective action and cooperation; (4) strengthen communication and knowledge exchange; and (5) create capacity for social cohesion and inclusion.
Hofmeyer
Anne
A
Faculty of Nursing, University of Alberta, Edmonton, Alberta, Canada. anne.hofmeyer@ualberta.ca
Marck
Patricia B
PB
D003695:Delivery of Health Care / Q000592:standards; D004463:Ecology; D006282:Health Personnel; D006298:Health Services Administration; D006801:Humans; D012449:Safety; D035502:Trust