title: Internet-based coaching to improve patient-clinician communication in primary care.
abstract: Internet use in healthcare has grown quickly, but nursing has not explored its use in ambulatory settings. We developed an innovative internet-based coaching intervention conducted by nurses, aimed at improving patient communication with clinicians about 3 chronic conditions: pain, depression and impaired mobility. The intervention utilized a secure patient portal to deliver coaching and other information. The internet-based coaching was well received by patients to help in preparing for upcoming primary care visits.
authors.affiliation: Beth Israel Deaconess Medical Center,Boston, MA, USA.
authors.forename: Marybeth
authors.initials: M
authors.lastname: Allen
authors.forename: Lisa I
authors.initials: LI
authors.lastname: Iezzoni
authors.forename: Annong
authors.initials: A
authors.lastname: Huang
authors.forename: Linchang
authors.initials: L
authors.lastname: Huang
authors.forename: Suzanne G
authors.initials: SG
authors.lastname: Leveille
mesh_terms: D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D002908:Chronic Disease / Q000451:nursing; D003142:Communication; D005260:Female; D006801:Humans; D020407:Internet; D008297:Male; D008875:Middle Aged; D009726:Nurses; D010353:Patient Education as Topic; D010817:Physician-Patient Relations; D011320:Primary Health Care