Communication and care in an acute cancer center: the effects of patients' willingness to communicate about health, health-care environment perceptions, and health status on information seeking, participation in care practices, and satisfaction.
This study investigated the role of willingness to communicate about health (WTCH) among older patients in a state-of-the-art cancer center. Specifically, relationships were examined between patients' WTCH and their information seeking, perceptions of coping activities the center offered, and satisfaction with the center. The study also explored how those relationships may be mediated by patients' perceptions of the health-care environment and their health status. The results indicated that WTCH may play an important role in predicting information-seeking behaviors, perceived helpfulness of center-sponsored activities, and overall satisfaction with care received at the center. Evidence also was found that perceptions of the health-care environment mediated cancer patients' WTCH. The implications of these findings for communication theory and application, as well as limitations and future directions for research, are discussed.
Wright
Kevin B
KB
Department of Communication, University of Oklahoma, Norman, OK 73019-2081, USA. kbwright@ou.edu
Frey
Lawrence R
LR
D000368:Aged; D002173:Cancer Care Facilities; D003142:Communication; D054626:Consumer Health Information; D005260:Female; D006304:Health Status; D006801:Humans; D016247:Information Storage and Retrieval; D008297:Male; D008875:Middle Aged; D010342:Patient Acceptance of Health Care; D010358:Patient Participation; D017060:Patient Satisfaction; D011795:Surveys and Questionnaires