Use of a quality improvement tool, the prioritization matrix, to identify and prioritize triage software algorithm enhancement.
Complex decision support software can require significant effort in maintenance and enhancement. A quality improvement tool, the prioritization matrix, was successfully used to guide software enhancement of algorithms in a symptom assessment call center.
North
Frederick
F
Mayo Clinic.
Varkey
Prathiba
P
Caraballo
Pedro
P
Vsetecka
Darlene
D
Bartel
Greg
G
D000465:Algorithms; D020000:Decision Support Systems, Clinical; D003661:Decision Support Techniques; D006801:Humans; D011786:Quality Control; D012984:Software; D014218:Triage / Q000379:methods