Lessons from the TAPS study--managing investigation results--is your practice system safe?
The TAPS study found that errors in the process of providing health care were reported by general practitioners more than twice as often as deficiencies in a clinician's knowledge or skills. Approximately 20% of these process error events concerned investigations. In addition, some reported events that related to investigations included filing system and recall errors, which accounted for a further 10% of reported error events.
Makeham
Meredith A B
MA
Discipline of General Practice, The University of Sydney, New South Wales. meredith@gp.med.usyd.edu.au
Bridges-Webb
Charles
C
Kidd
Michael R
MR
D000368:Aged; D001315:Australia; D005194:Family Practice / Q000458:organization & administration*; D005260:Female; D006801:Humans; D019300:Medical Errors; D011364:Professional Practice / Q000458:organization & administration*