title: The 411 on HCAHPS.
authors.affiliation: Patient Care Services and CNO at Canton Potsdam Hospital, Potsdam, NY, USA.
authors.forename: Nancy
authors.initials: N
authors.lastname: Rutledge
mesh_terms: D015285:Hospital-Patient Relations; D006801:Humans; D008484:Medicaid; D006278:Medicare; D017060:Patient Satisfaction / Q000191:economics*; D011445:Prospective Payment System / Q000191:economics*; D011785:Quality Assurance, Health Care; D011795:Surveys and Questionnaires; D014481:United States