title: Employee satisfaction and employee retention: catalysts to patient satisfaction.
abstract: Over the last few years, most health care facilities have become intensely aware of the need to increase patient satisfaction. However, with today's more consumer-driven market, this can be a daunting task for even the most experienced health care manager. Recent studies indicate that focusing on employee satisfaction and subsequent employee retention may be strong catalysts to patient satisfaction. This study offers a review of how employee satisfaction and retention correlate with patient satisfaction and also examines the current ways health care organizations are focusing on employee satisfaction and retention.
authors.affiliation: School of Allied Health, College of Applied Sciences and Arts, Southern Illinois University Carbondale, Carbondale, IL 62901-6899, USA. kscollin@siu.edu
authors.forename: Kevin S
authors.initials: KS
authors.lastname: Collins
authors.forename: Sandra K
authors.initials: SK
authors.lastname: Collins
authors.forename: Richard
authors.initials: R
authors.lastname: McKinnies
authors.forename: Steven
authors.initials: S
authors.lastname: Jensen
mesh_terms: D058016:Health Facility Administration; D006801:Humans; D007588:Job Satisfaction; D017060:Patient Satisfaction; D010564:Personnel, Hospital; D011369:Professional-Patient Relations; D014481:United States