The value of routine outcome measurement for consumers of mental health services: master or servant?
BACKGROUND
Standardized instruments have been introduced for routine use within Victorian mental health services. The aim of routine outcome measurement (ROM) is to ensure the highest standard of service delivery as demonstrated through quality and accountability processes.


OBJECTIVE
The aim is to determine the extent to which ROM measure against the 12 principles of outcome measurement described by Smith et al. (1997).


METHODS
The three ROM currently used in Victoria were critiqued according to the 12 principles, with the support of a review of the literature regarding outcome measurement.


RESULTS
Of the 12 principles articulated, nine are not met by ROM currently used in Victoria. Only one is fully met, one partially met and one cannot be conclusively decided either way in light of current knowledge.


CONCLUSIONS
ROM currently utilized in Victoria do not reflect the areas considered of most relevance and importance to consumers of mental health services. Priority should therefore be given to developing an alternative consumer-derived approach to determining the effectiveness of mental health services according to those most affected by them.
Happell
Brenda
B
Department of Health Innovation, CQU Healthy Communities, Centre for Social Science Research, Central Queensland University, Rockhampton, Queensland, Australia. b.happell@cqu.edu.au
D001315:Australia / Q000453:epidemiology; D003256:Community Participation; D003258:Consumer Behavior; D003695:Delivery of Health Care / Q000592:standards; D006291:Health Policy; D006801:Humans; D001523:Mental Disorders / Q000523:psychology / Q000628:therapy*; D008605:Mental Health Services / Q000592:standards*; D017063:Outcome Assessment, Health Care