title: Taking complaints seriously.
abstract: Even the best homes may sometimes come into conflict with relatives. Would an independent complaints procedure help?
authors: Lynne
authors: L
authors: Wallis
mesh_terms: D000368:Aged; D005190:Family; D006707:Homes for the Aged / Q000592:standards*; D006801:Humans; D008131:London; D009723:Nurse-Patient Relations; D017060:Patient Satisfaction