Implementing a quality improvement programme in a family planning centre in Monastir, Tunisia.
We aimed to improve the quality of family planning and reproductive health services in a family planning centre though implementation of a quality improvement programme. Clients were surveyed to identify quality-related problems. Health care teams then analysed the causes of the problems, developed solutions for 3 selected ones and established a quality assurance framework. The selected issues were: long waiting time at the centre; insufficient integration of family planning and reproductive health services; and lack of a holistic approach. The final phase was aimed at testing and implementing corrective measures.
Letaief
M
M
Preventive Medicine and Epidemiology Unit, University Hospital of Monastir, Monastir, Tunisia. mondher.letaief@rns.tn
Ben Hmida
A
A
Mouloud
B
B
Essabbeh
B
B
Ben Aissa
R
R
Gueddana
N
N
D000328:Adult; D000554:Ambulatory Care Facilities / Q000458:organization & administration*; D003266:Continuity of Patient Care; D006694:Holistic Health; D006801:Humans; D008403:Mass Screening; D008875:Middle Aged; D017146:Models, Organizational; D020380:Needs Assessment; D010353:Patient Education as Topic; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D010865:Pilot Projects; D010934:Planning Techniques; D011340:Problem Solving; D016730:Program Development / Q000379:methods*; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D012017:Referral and Consultation; D012736:Sex Education; D011795:Surveys and Questionnaires; D013997:Time Factors; D017749:Total Quality Management / Q000458:organization & administration*; D014416:Tunisia; D014930:Women / Q000193:education / Q000523:psychology*