title: The Heidelberg Peri-anaesthetic Questionnaire--development of a new refined psychometric questionnaire.
abstract: We have developed a questionnaire to assess patients' peri-anaesthetic satisfaction. We recruited 1398 patients and 59 health care professionals for construction and validation. Relevant items were rated for preferences. The resulting questions underwent a cognitive and a standard pretest. The resultant Heidelberg Peri-anaesthetic Questionnaire consists of 38 questions about five identified themes: trust and atmosphere; fear; discomfort; treatment by personnel; and information and waiting. Internal consistency was demonstrated for the sum score (Cronbach's alpha = 0.79) and the five factors (Cronbach's alpha = 0.42-0.79). Multivariate analysis found significant influences of age, school education, marital status and duration of anaesthesia. Dissatisfied patients had a median (IQR [range]) of 73% (66-76% [35-83]), and satisfied patients 92% (90-94% [88-100]) of the sum score. The Heidelberg Peri-anaesthetic Questionnaire offers a valid and reliable way to identify dissatisfied patients and generate quality improvement and also has use as a benchmark tool.
authors: Department of Anaesthesiology, University of Heidelberg, Heidbelberg, Germany.
authors: J H
authors: JH
authors: Schiff
authors: A S
authors: AS
authors: Fornaschon
authors: S
authors: S
authors: Frankenhauser
authors: M
authors: M
authors: Schiff
authors: S A
authors: SA
authors: Snyder-Ramos
authors: E
authors: E
authors: Martin
authors: S
authors: S
authors: Knapp
authors: M
authors: M
authors: Bauer
authors: B W
authors: BW
authors: Böttiger
authors: J
authors: J
authors: Motsch
mesh_terms: D000293:Adolescent; D000328:Adult; D000368:Aged; D000369:Aged, 80 and over; D000758:Anesthesia / Q000379:methods / Q000523:psychology* / Q000592:standards; D019985:Benchmarking; D015986:Confounding Factors, Epidemiologic; D004522:Educational Status; D005260:Female; D005858:Germany; D006801:Humans; D008297:Male; D017533:Marital Status; D008875:Middle Aged; D017060:Patient Satisfaction; D019990:Perioperative Care / Q000523:psychology* / Q000592:standards; D011369:Professional-Patient Relations; D011594:Psychometrics; D015203:Reproducibility of Results; D011795:Surveys and Questionnaires