Assessment of women's satisfaction with reproductive health services in Urmia University of Medical Sciences.
We assessed women's satisfaction with the reproductive health services in the population laboratory of Urmia University of Medical Sciences in 2003. A random sample of 600 married women aged 15-49 years completed a satisfaction questionnaire based on Bruce's criteria. Overall 76.2% of women were satisfied and 15.8% were completely satisfied with the total reproductive health service; however 34.0% of women were unsatisfied or completely unsatisfied with their health care provider. Factors that needed be improved were: providing all modern contraception methods in the health centres; using educational materials (e.g. pamphlets and brochures) at reproductive health consultations; and improving information given to clients to ensure informed choice of family planning method.
Nanbakhsh
H
H
Department of Community Medicine, Urmia University of Medical Sciences, Urmia, Islamic Republic of Iran. hanabakhsh@hotmail.com
Salarilak
S
S
Islamloo
F
F
Aglemand
S
S
D000046:Academic Medical Centers; D000293:Adolescent; D000328:Adult; D016009:Chi-Square Distribution; D003267:Contraception / Q000523:psychology / Q000706:statistics & numerical data; D003430:Cross-Sectional Studies; D005260:Female; D006301:Health Services Needs and Demand; D006302:Health Services Research; D006801:Humans; D007492:Iran; D008875:Middle Aged; D010353:Patient Education as Topic; D017060:Patient Satisfaction / Q000706:statistics & numerical data*; D015397:Program Evaluation; D011787:Quality of Health Care; D034121:Reproductive Health Services / Q000458:organization & administration*; D012736:Sex Education; D018709:Statistics, Nonparametric; D011795:Surveys and Questionnaires; D013664:Teaching Materials; D019037:Urban Health Services / Q000458:organization & administration; D014930:Women / Q000193:education / Q000523:psychology*