Servant leadership: enhancing quality of care and staff satisfaction.
Servant leadership encompasses a powerful skill set that is particularly effective in implementing a team approach to the delivery of nursing practice. This model encourages the professional growth of nurses and simultaneously promotes the improved delivery of healthcare services through a combination of interdisciplinary teamwork, shared decision making, and ethical behavior. The authors describe the case application of servant leadership principles in a Department of Veterans Affairs Medical Intensive Care Unit located in a large urban center.
Neill
Mark W
MW
Graduate Department of Educational Leadership and Instructional Design, Idaho State University, Pocatello, Idaho, USA. neilmark@isu.edu
Saunders
Nena S
NS
D004645:Empathy; D006787:Hospitals, Veterans; D006801:Humans; D007362:Intensive Care Units / Q000458:organization & administration; D007588:Job Satisfaction; D007857:Leadership; D017146:Models, Organizational; D009741:Nursing Staff, Hospital / Q000458:organization & administration*; D015279:Organizational Culture; D010557:Personnel Administration, Hospital; D010565:Persuasive Communication; D011787:Quality of Health Care; D012944:Social Support; D014481:United States