Disruptive innovation in health care delivery: a framework for business-model innovation.
Disruptive innovation has brought affordability and convenience to customers in a variety of industries. However, health care remains expensive and inaccessible to many because of the lack of business-model innovation. This paper explains the theory of disruptive innovation and describes how disruptive technologies must be matched with innovative business models. The authors present a framework for categorizing and developing business models in health care, followed by a discussion of some of the reasons why disruptive innovation in health care delivery has been slow.
Hwang
Jason
J
Innosight Institute in Watertown, Massachusetts, USA. jhwang@innosightinstitute.org
Christensen
Clayton M
CM
D003695:Delivery of Health Care / Q000458:organization & administration*; D017146:Models, Organizational; D009936:Organizational Innovation