[Harassment of personnel in contact with the public: from experiencing aggressive behaviour to preventing it].
The Agricultural Social Mutual Insurance System (MSA) has been mobilised to support a corporate approach in the perspective to decrease mortal acts of violence or aggression. The plan brought together the skills of all the companies' actors (management, hygiene committees, safety and working conditions committee, occupational health and safety at work, and salaried workers). The MSA occupational health departments carried out a situational inventory (through a survey of salaried workers exposed to the risk of aggression). An intervention methodology was addressed to the occupational medical practitioners (PECVAT Protocol). A corporate framework agreement has specified the plan that was developed by company and the actors concerned. Finally, an evaluation enabled them to define the level at which this prevention intervention should be implemented.
Bernard
Christophe
C
Echelon national de santé au travail, Caisse centrale de la mutualité sociale agricole, Les Mercuriales, 40, rue lean Jaurès, 93547 Bagnolet cedex, France.
Lemerle
Brigitte
B
Bichon
Armelle
A
Laurent
Phlippe
P
de Meixmoron
Françoise
F
André
Dominique
D
Adjémian
Annie
A
D000374:Aggression; D003625:Data Collection; D005602:France; D006708:Homicide; D006801:Humans; D016272:Occupational Health; D012307:Risk Factors; D012919:Social Behavior; D011795:Surveys and Questionnaires; D013997:Time Factors; D014754:Violence; D017132:Workplace