Continuous quality improvement: an effective strategy for improvement of program outcomes in a higher education setting.
The nursing department at a historically black university has implemented a continuous quality improvement approach to improve its program outcomes. A quality enhancement plan was designed with three major goals: to increase NCLEX-RN pass rates, to improve student advisement processes, and to increase student satisfaction. The strategies implemented to meet these outcomes are described and evaluated.
Brown
Jennifer Field
JF
Department of Adult Health and Nursing Systems, Virginia Commonwealth University, Richmond, USA. jbrown35@vcu.edu
Marshall
Bennie L
BL
D001741:Black or African American / Q000193:education* / Q000208:ethnology / Q000706:statistics & numerical data; D001291:Attitude of Health Personnel; D019985:Benchmarking; D003479:Curriculum / Q000592:standards; D004508:Education, Nursing, Baccalaureate / Q000458:organization & administration*; D005181:Faculty, Nursing / Q000458:organization & administration; D006040:Goals; D006801:Humans; D007588:Job Satisfaction; D008008:Licensure, Nursing / Q000706:statistics & numerical data; D020380:Needs Assessment / Q000458:organization & administration; D015402:Nursing Education Research; D015279:Organizational Culture; D009936:Organizational Innovation; D009937:Organizational Objectives; D017063:Outcome Assessment, Health Care / Q000458:organization & administration*; D010687:Philosophy, Nursing; D016730:Program Development; D015397:Program Evaluation; D013338:Students, Nursing / Q000523:psychology / Q000706:statistics & numerical data; D017749:Total Quality Management / Q000458:organization & administration*; D014768:Virginia