The myth of promise keeping. Making implicit promises is easy but wrong if they are not kept.
Hofmann
Paul B
PB
Hofmann Healthcare Group, Moraga, CA 94556, USA. hofmann@hofmannhealth.com
D003159:Community-Institutional Relations; D004991:Ethics, Institutional; D006739:Hospital Administration / Q000941:ethics*; D006801:Humans; D033182:Intention; D012941:Social Responsibility; D035502:Trust