title: Considering a billing system conversion? Change workflow processes first.
abstract: To maximize value from a billing system conversion, follow these action steps: Prior to a conversion, re-examine existing revenue cycle processes and workflows. Plan for the conversion. Design and validate process changes. Test the system. Train staff early, but not too early. Allow for post-conversion recovery. Continue to monitor system performance. Schedule a tuneup.
authors.affiliation: Children's Memorial Hospital, Chicago, USA. MKerschner@childrensmemorial.org
authors.forename: Morley
authors.initials: M
authors.lastname: Kerschner
authors.forename: Mitzi Piva
authors.initials: MP
authors.lastname: Raaf
mesh_terms: D000067:Accounts Payable and Receivable; D004469:Economics, Hospital / Q000458:organization & administration*; D017598:Efficiency, Organizational; D017408:Guidelines as Topic; D009936:Organizational Innovation