Violations of behavioral practices revealed in closed claims reviews.
OBJECTIVE
Closed claims against general surgeons were reviewed, seeking insights into the effects of surgeons' deficient behavioral practices on outcomes. Research and educational strategies based on findings may reduce errors and improve care.


BACKGROUND
Adverse events occur in 2.9% to 3.7% of hospital admissions in the United States. Of these adverse events, 27.4% to 32.6% are the result of errors. Failures at the point-of-service can undermine the other elements of systems of care designed to reduce preventable adverse outcomes. In this regard, the relative importance of surgeons' behavior is poorly defined.


METHODS
Fellows of the American College of Surgeons (ACS) reviewed 460 malpractice claims against general surgeons. The relationship between detrimental behavioral practice patterns--deficiencies in care that reflected a lack of diligence, vigilance, and/or commitment of time more than a lack of knowledge and/or skill--and the preventability of adverse events was assessed.


RESULTS
Failures in practice patterns of behavior occurred in 78% of cases and were frequently associated with preventable injuries. When both behavioral practice violations and technical misadventures occurred, the complications were more likely to be preventable than if only a technical misadventure had occurred. Among several deficient behavioral practices, the failure to communicate was most pervasive, accounting for 22% of complications in the study.


CONCLUSIONS
Stakeholders in health care policy should focus on the issue of physician behavior in crafting shifts in institutional cultures and in targeting new CME toward evidenced-based behavioral practices.
Griffen
F Dean
FD
Department of Surgery, Louisiana State University,1501 Kings Highway, Shreveport, LA 71130, USA. fgriff@lsuhsc.edu
Stephens
Linda S
LS
Alexander
James B
JB
Bailey
H Randolph
HR
Maizel
Scott E
SE
Sutton
Beth H
BH
Posner
Karen L
KL
D001291:Attitude of Health Personnel; D001519:Behavior; D013502:General Surgery / Q000706:statistics & numerical data*; D006801:Humans; D007345:Insurance Claim Review / Q000592:standards* / Q000706:statistics & numerical data; D016365:Liability, Legal; D008318:Malpractice / Q000706:statistics & numerical data*; D019300:Medical Errors / Q000706:statistics & numerical data*; D008875:Middle Aged; D010819:Physician's Role; D011787:Quality of Health Care / Q000706:statistics & numerical data*; D014481:United States / Q000453:epidemiology