title: The growing role of the call centre.
authors.forename: Daloni
authors.initials: D
authors.lastname: Carlisle
mesh_terms: D003376:Counseling; D017598:Efficiency, Organizational; D006779:Hospitals, Public / Q000706:statistics & numerical data; D015277:Hotlines / Q000458:organization & administration*; D013222:State Medicine; D006113:United Kingdom