Considering a billing system conversion? Change workflow processes first.
To maximize value from a billing system conversion, follow these action steps: Prior to a conversion, re-examine existing revenue cycle processes and workflows. Plan for the conversion. Design and validate process changes. Test the system. Train staff early, but not too early. Allow for post-conversion recovery. Continue to monitor system performance. Schedule a tuneup.
Kerschner
Morley
M
Children's Memorial Hospital, Chicago, USA. MKerschner@childrensmemorial.org
Raaf
Mitzi Piva
MP
D000067:Accounts Payable and Receivable; D004469:Economics, Hospital / Q000458:organization & administration*; D017598:Efficiency, Organizational; D017408:Guidelines as Topic; D009936:Organizational Innovation