Effect of patient-centered care on patient satisfaction and quality of care.
A clinical randomized study (posttest design) was conducted to examine whether patient-centered care (PCC) impacts patient satisfaction, perception of nursing care, and quality of care. Differences were seen in 2 of 3 subscales within the Baker and Taylor Measurement Scale. The PCC group rated satisfaction (P = .04) and quality of services (P = .03) higher than controls. PCC may impact patients' perception of the level of satisfaction and quality of care received.
Wolf
Debra M
DM
University of Pittsburgh Medical Center - St. Margaret, Pittsburgh, Pennsylvania, USA. 6wolfs@comcast.net
Lehman
Lisa
L
Quinlin
Robert
R
Zullo
Thomas
T
Hoffman
Leslie
L
D000328:Adult; D000368:Aged; D004509:Education, Nursing, Continuing; D005260:Female; D015390:Gastric Bypass / Q000451:nursing / Q000523:psychology; D006301:Health Services Needs and Demand; D006801:Humans; D008297:Male; D008875:Middle Aged; D016294:Models, Nursing; D015999:Multivariate Analysis; D024802:Nurse's Role / Q000523:psychology; D009732:Nursing Care / Q000523:psychology / Q000592:standards; D015403:Nursing Evaluation Research; D015404:Nursing Methodology Research; D009741:Nursing Staff, Hospital / Q000193:education / Q000458:organization & administration / Q000523:psychology; D010347:Patient Care Planning; D017060:Patient Satisfaction; D018802:Patient-Centered Care / Q000458:organization & administration*; D010865:Pilot Projects; D011787:Quality of Health Care / Q000458:organization & administration*; D011795:Surveys and Questionnaires; D055815:Young Adult