title: Customer quality in health care.
authors.forename: Jafar S
authors.initials: JS
authors.lastname: Tabrizi
authors.forename: Andrew J
authors.initials: AJ
authors.lastname: Wilson
authors.forename: Peter K
authors.initials: PK
authors.lastname: O'Rourke
mesh_terms: D001291:Attitude of Health Personnel; D002983:Clinical Competence; D007722:Health Knowledge, Attitudes, Practice; D006801:Humans; D009042:Motivation; D010358:Patient Participation / Q000379:methods / Q000523:psychology; D010686:Philosophy, Medical; D011785:Quality Assurance, Health Care / Q000458:organization & administration*; D012648:Self Care; D017749:Total Quality Management / Q000458:organization & administration*