[OLA - Optimizing quality of life of elderly people. Development of quality measurement tools for nursing homes and assisted living organizations].
There are no systematically used quality measurement instruments for nursing homes in Switzerland. That is why a private organization developed its own quality measurement tools. This article describes the development of a questionnaire for satisfaction of family members of nursing home residents. The aim was to construct a valid and reliable instrument. Background for the construction of the items were problem-based interviews with relatives, knowledge from literature as well as know-how from management and a master's prepared nurse. Factor analyses of 145 questionnaires showed the following themes: "your relationship to the staff", "relationship of staff members to residents", "everyday life in the institution", "the institution as home for your family member" and "know-how of staff". These themes are consistent with the literature. Cronbach's alpha of these factors was between 0.78 and 0.91. The instrument meets the requirements of both science and practice.
Huber
Evelyn
E
Institut Neumünster, Zollikerberg, Switzerland. evelyn.huber@institut-neumuenster.ch
D000368:Aged; D003258:Consumer Behavior; D006707:Homes for the Aged / Q000592:standards*; D006801:Humans; D009723:Nurse-Patient Relations; D009730:Nursing Assessment / Q000592:standards*; D009735:Nursing Homes / Q000592:standards*; D011361:Professional Competence / Q000592:standards; D011788:Quality of Life / Q000523:psychology*; D011795:Surveys and Questionnaires; D013557:Switzerland
OLA: Optimierung der Lebensqualität im Alter: Entwicklung eines Fragebogens zur Zufriedenheit der Angehörigen von Bewohnerinnen in Altersinstitutionen.