Looking to improve financial results? Start by listening to patients.
For healthcare organizations, the rewards of assessing patient, employee, and physician satisfaction can include not only increased utilization and reduced employee turnover, but also: *An enhanced reputation in the community; *Increased patient loyalty; *Reduced malpractice claims; *Greater efficiency.
Press Ganey Associates, Inc., South Bend, Indiana, USA. mhall@pressganey.com
Melvin F
MF
Hall
D003159:Community-Institutional Relations / Q000191:economics; D004465:Economic Competition; D004469:Economics, Hospital; D017598:Efficiency, Organizational / Q000191:economics*; D006801:Humans; D008318:Malpractice; D017060:Patient Satisfaction / Q000191:economics*