Helping managers confront bad behavior.
Patient Relations, Eisenhower Medical Center, Rancho Mirage, California, USA. quakemaven@dc.rr.com
Ann
A
Haggard
D001291:Attitude of Health Personnel; D003376:Counseling / Q000458:organization & administration*; D007722:Health Knowledge, Attitudes, Practice; D006379:Helping Behavior; D006801:Humans; D007400:Interprofessional Relations; D009718:Nurse Administrators / Q000458:organization & administration / Q000523:psychology; D009740:Nursing Staff / Q000193:education / Q000523:psychology; D009745:Nursing, Supervisory / Q000458:organization & administration*; D010559:Personnel Management / Q000379:methods*; D011361:Professional Competence