[Home care in a culturally sensitive environment: perspectives of caregivers of Haitian elderly patients and relatives].
In Canada, the care provided by families occurs in an increasingly multiethnic context. Against this backdrop, the present qualitative study aims to explore the needs/expectations and solutions not only of (female) natural caregivers of an elderly relative hailing from Haiti (presented in terms of tracking cases) but also of remunerated home care providers - all with a view to developing a culturally sensitive service offering. As such, this study works from a conceptual framework centring on the negotiation of a common area of agreement between the stakeholders involved (i.e., natural caregivers and home care providers). To this end, focus groups and individual interviews were conducted among 15 caregivers and 37 home care providers. The three recurrent themes emerging from the data analysis concern, in context, the needs/expectations and solutions surrounding the experience of service use, barriers to use, and the relationships between natural caregivers and home care providers. The statements of both groups evidenced a consistency of views and have thus provided a basis for developing some recommendations acceptable to all stakeholders from the perspective of making culturally-based adjustments to the service offering.
Centre de recherche, Institut universitaire de gériatrie de Montréal. francine.durcharme@umontreal.ca
Francine
F
Ducharme
Mario
M
Paquet
Bilkis
B
Vissandjée
Normand
N
Carpentier
Louise
L
Lévesque
Denise
D
Trudeau
D000328:Adult; D000368:Aged; D002170:Canada; D017028:Caregivers; D003144:Communication Barriers; D003469:Culture; D005260:Female; D017144:Focus Groups; D006205:Haiti / Q000208:ethnology; D006297:Health Services Accessibility; D006301:Health Services Needs and Demand; D006699:Home Care Services; D006801:Humans; D008297:Male; D008875:Middle Aged; D011368:Professional-Family Relations
Des services à domicile culturellement sensibles: perspective des intervenants et des proches-aidantes originaires d'Haïti en tant que cas traceur.