New discharge form keeps satisfaction high.
Discharge instruction forms, and the way they are presented, can make a significant impression on patients. This lesson has helped Avera Weskota Medical Center in Wessington Springs, SD, earn the prestigious Summit Ward from Press Ganey. Here are strategies they used: Include practical information, such as when the patient can return to work or school, as well as medications that must be taken. Include a visual cue for the caregivers to remind the patient to complete the satisfaction survey. Use colorful paper, and include a practical, re-useable binder that has your hospital's logo on it.
D004282:Documentation; D006801:Humans; D019982:Organizational Case Studies; D010351:Patient Discharge; D017060:Patient Satisfaction; D013023:South Dakota