title: Perceived quality of communication amongst outpatients in western and traditional Chinese medicine clinics in a Chinese population.
abstract: OBJECTIVE
  This study investigates differences in perceived communication by patients of the quality of outpatient episodes in an urban Chinese population.
  
  
  METHODS
  A representative, population based survey was conducted in Hong Kong, China. A random sample of respondents aged >15 years who had received outpatient care the 30 days previous to enumeration were invited to evaluate communication with their doctors and the overall quality of their latest consultation.
  
  
  RESULTS
  The majority thought that their clinicians were listening carefully (93.5%), explaining clearly (93.1%), expressing appropriate respect (93.8%), and were allocating sufficient time for consultation (89.5%). 97.6% gave 5-10 points out of 10 for overall healthcare quality. Compared to users of private western medicine (WM) services, multivariate analysis showed that traditional Chinese medicine (TCM) patients were more likely to rate their clinicians highly for listening skills but low for respect. Users of WM public services were more likely to be dissatisfied with all evaluated aspects. Favourable ratings were more likely to be expressed by those who are older, less educated, and those who paid by indemnity insurance.
  
  
  CONCLUSIONS
  We have highlighted three unique observations: first, patients' perception of clinician-patient communication in out patients differs between WM and TCM. Second, patients who used public WM services rate the quality of their visits lower than those in the private WM sector. Lastly, we have observed a negative association between higher education background and satisfaction level. Further researches are warranted.
authors.affiliation: School of Public Health, Chinese University of Hong Kong, China. vchung@cukh.edu.hk
authors.forename: Vincent Chi Ho
authors.initials: VC
authors.lastname: Chung
authors.forename: Chun Hong
authors.initials: CH
authors.lastname: Lau
authors.forename: Eric Ming Chung
authors.initials: EM
authors.lastname: Wong
authors.forename: Eng Kiong
authors.initials: EK
authors.lastname: Yeoh
authors.forename: Sian Meryl
authors.initials: SM
authors.lastname: Griffiths
mesh_terms: D000328:Adult; D000368:Aged; D000554:Ambulatory Care Facilities; D003142:Communication; D003430:Cross-Sectional Studies; D005260:Female; D006723:Hong Kong; D006801:Humans; D007407:Interviews as Topic; D008297:Male; D008516:Medicine, Chinese Traditional; D008875:Middle Aged; D017060:Patient Satisfaction