Redesign of occupational health service operations--strategic planning and evaluation.
This article describes the strategic planning process used by a major academic medical center to redesign the employee health service. The steps in the process are discussed and data demonstrating the success of the program redesign are presented.
Tobias
Beverley
B
Occupational Health Services, Stanford University Medical Center, Lucile Packard Children's Hospital, Palo Alto, CA, USA.
Burnes-Line
Bernadette
B
Pellarin
Margaret
M
D000041:Absenteeism; D000046:Academic Medical Centers / Q000458:organization & administration*; D017598:Efficiency, Organizational; D006285:Health Planning / Q000458:organization & administration; D006749:Hospital Design and Construction / Q000379:methods*; D006801:Humans; D017146:Models, Organizational; D020380:Needs Assessment; D009722:Nurse Practitioners / Q000458:organization & administration; D009785:Occupational Health Nursing / Q000458:organization & administration; D009786:Occupational Health Services / Q000458:organization & administration*; D017063:Outcome Assessment, Health Care; D010348:Patient Care Team / Q000458:organization & administration; D010934:Planning Techniques; D011367:Professional Staff Committees / Q000458:organization & administration; D011785:Quality Assurance, Health Care; D017749:Total Quality Management / Q000458:organization & administration