title: When teams can't decide. Are stalemates on your leadership team making you a dictator by default? Stop blaming your people--start fixing the process.
abstract: Leadership teams that can't reach consensus wait for the CEO to make the final call--and often are disappointed by the outcome. Frisch calls this phenomenon the dictator-by-default syndrome. Many companies turn to team-building and communication exercises to try to fix the situation. But that won't work, the author argues, because the trouble is not with the people, it's with the decision-making process. Attempting to arrive at a collective preference on the basis of individual opinions is inherently problematic. Once leadership teams realize that voting-system mathematics are the culprit, they can stop wasting time on irrelevant psychological exercises and instead adopt practical measures designed to break the impasse. They must begin by acknowledging the problem and understanding what causes it. When more than two options are on the table, the scene is set for the CEO to become a dictator by default. Even yes-or-no choices present difficulties, because they always include a third, implied alternative: "Neither of the above." When the CEO and the team understand why they have trouble making decisions, they can adopt the following tactics to minimize dysfunction: Clearly articulate the desired outcome, generate a range of options for achieving it, test "fences" (which can be moved) and "walls" (which cannot), surface preferences early, state each option's pros and cons, and devise new options that preserve the best features of existing ones, Teams using such tactics need to adhere to two ground rules. First, they must deliberate confidentially, because a secure climate for conversation allows members to float trial balloons and cut deals. And second, members must be given enough time to study their options and assess the counterarguments. Only then can they achieve genuine alignment.
authors.affiliation: Strategic Offsites Group, Boston, USA. rfrisch@strategicoffsites.com
authors.forename: Bob
authors.initials: B
authors.lastname: Frisch
mesh_terms: D000288:Administrative Personnel; D003142:Communication; D032921:Consensus; D003659:Decision Making, Organizational; D006801:Humans; D007324:Institutional Management Teams; D007400:Interprofessional Relations; D007857:Leadership; D011590:Psychology, Industrial