title: The 3Rs program: the Colorado experience.
abstract: COPIC Insurance Company is a Colorado-based medical liability carrier. From October of 2000 to the present, it has employed an early intervention program called the 3Rs program standing for recognize, respond, and resolve. The program emphasizes disclosure, transparency, apology, and patient benefits. The origins of the program, its operational aspects, and results of implementation are discussed.
authors.affiliation: COPIC Insurance Company, Denver, Colorado 80230, USA. rquinn@copic.com
authors.forename: Richert E
authors.initials: RE
authors.lastname: Quinn
authors.forename: Mary C
authors.initials: MC
authors.lastname: Eichler
mesh_terms: D003120:Colorado; D035881:Compensation and Redress; D030881:Disclosure; D005260:Female; D006176:Gynecology / Q000592:standards*; D006801:Humans; D007351:Insurance, Liability; D016365:Liability, Legal; D008318:Malpractice / Q000331:legislation & jurisprudence*; D019300:Medical Errors / Q000191:economics / Q000331:legislation & jurisprudence / Q000517:prevention & control / Q000523:psychology; D017008:Negotiating; D009774:Obstetrics / Q000592:standards*; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D011247:Pregnancy