title: Hitting the benchmark. How to get the most from your metrics.
authors.affiliation: Department of Supply Chain Management, W.P. Carey School of Business, Arizona State University, Tempe, USA.
authors.forename: Vicki
authors.initials: V
authors.lastname: Smith-Daniels
mesh_terms: D019985:Benchmarking; D003299:Cooperative Behavior; D008421:Materials Management, Hospital / Q000458:organization & administration / Q000592:standards*; D014481:United States