title: No satisfaction: why a redesign hit the rocks.
authors.forename: Alison
authors.initials: A
authors.lastname: Moore
mesh_terms: D004739:England; D006297:Health Services Accessibility; D006301:Health Services Needs and Demand; D006779:Hospitals, Public / Q000458:organization & administration*; D006801:Humans; D019982:Organizational Case Studies; D009936:Organizational Innovation; D017060:Patient Satisfaction; D013222:State Medicine