Failure of a wireless voice communication system to facilitate recording of physician-patient assignment in the emergency department.
A pilot study was done to assess the feasibility of using a LAN-based voice communication system to convey physician-patient assignment in the emergency department (ED). Via their communicators, physicians were expected to notify registration staff in real-time upon care assumption of each new patient. Over a two month trial, compliance went from poor to dismal, and this method of notification was abandoned.
Mariani
Peter J
PJ
SUNY Upstate Medical University, Syracuse, NY, USA.
D004636:Emergency Service, Hospital / Q000458:organization & administration*; D005240:Feasibility Studies; D006747:Hospital Communication Systems / Q000458:organization & administration*; D016347:Medical Records Systems, Computerized / Q000458:organization & administration*; D009518:New York; D010561:Personnel Staffing and Scheduling / Q000458:organization & administration*; D013685:Telecommunications