Past experience, 'shadow of the future', and patient trust: a cross-sectional survey.
Recent changes to the organisation and delivery of primary care in the UK have the potential to reduce continuity of care markedly, but it is not clear how this will have an impact on patient trust. This study aims to test the associations between specific aspects of continuity in the GP-patient relationship, and patient trust, informed by the theoretical framework of behavioural game theory. A cross-sectional survey of patients in three Leicestershire general practices was conducted. Regression analysis showed that ratings of the GP's interpersonal care, past experience of cooperation, and expectation of continuing care from the GP were all independent predictors of patient trust. These findings highlight the value of longitudinal aspects of the GP-patient relationship.
Tarrant
Carolyn
C
Department of Health Sciences, University of Leicester, Leicester, UK. ccp3@le.ac.uk
Colman
Andrew M
AM
Stokes
Tim
T
D000293:Adolescent; D000328:Adult; D000368:Aged; D003266:Continuity of Patient Care / Q000592:standards*; D003430:Cross-Sectional Studies; D005194:Family Practice / Q000458:organization & administration / Q000592:standards* / Q000639:trends; D005260:Female; D006801:Humans; D008297:Male; D008875:Middle Aged; D017060:Patient Satisfaction; D010817:Physician-Patient Relations; D012044:Regression Analysis; D011795:Surveys and Questionnaires