title: End-user perspectives on e-commerce and health care web site quality.
abstract: We explore and compare the importance of various quality dimensions for health care and e-commerce web sites. The results show that the importance of various quality attributes for all except four of ten quality dimensions studied differ between health care and e-commerce web sites. These results can help health care managers to improve and/or to guide the design of their web sites.
authors.affiliation: Saint Louis University, Saint Louis, MO, USA.
authors.forename: Cynthia
authors.initials: C
authors.lastname: Le Rouge
authors.forename: Gianluca
authors.initials: G
authors.lastname: De Leo
mesh_terms: D001294:Attitude to Health; D003132:Commerce / Q000706:statistics & numerical data*; D003258:Consumer Behavior / Q000706:statistics & numerical data*; D054626:Consumer Health Information / Q000706:statistics & numerical data*; D020407:Internet; D008923:Missouri