End-user perspectives on e-commerce and health care web site quality.
We explore and compare the importance of various quality dimensions for health care and e-commerce web sites. The results show that the importance of various quality attributes for all except four of ten quality dimensions studied differ between health care and e-commerce web sites. These results can help health care managers to improve and/or to guide the design of their web sites.
Le Rouge
Cynthia
C
Saint Louis University, Saint Louis, MO, USA.
De Leo
Gianluca
G
D001294:Attitude to Health; D003132:Commerce / Q000706:statistics & numerical data*; D003258:Consumer Behavior / Q000706:statistics & numerical data*; D054626:Consumer Health Information / Q000706:statistics & numerical data*; D020407:Internet; D008923:Missouri